Customer Service Quality Assurance

Mildred Orengo

** ** **** ******, *********, NY *1421

Tel: 347-***-**** Email: ************@*****.***

Objective Obtain a professional position in a successful company to

utilize the skills I have for growth and advancement.

Education Maxwell High School Diploma

Experience

DSG Americus Dental Lab Receptionist

150-15 Hillside Avenue 9/2006 – 12/2011

Jamaica, New York 11432

Reception Area

Responsible for opening and closing the office, Greet clients, Answer all incoming calls

on a multi-line phone, Integral part of the Client Care Team, Coordinating dentist pick up

and deliveries with multiple messenger services, Printing customized prescriptions,

Follow up of Complaints, Coordinating patient’s appointments and a member of the

quality assurance team.

All About Kids

Receptionist/Administrative Asst

37-11 35th Avenue 5/2005 – 9/2006

Astoria, New York 11101

Reception Area

Responsible for opening the office, Answer all incoming phone calls on a multi-line

phone, Type, Translate, Update all therapist list, Send out evaluation packets to Queens

Early Intervention, Sort out faxes and mail for the entire staff. Send out monthly billing

for the main office, Make out I.D. cards and update them, Send out therapy packets for

home services on a daily basis.

Steppingstone Day School Secretary/Receptionist

77-40 Vleigh Place 11/1998 – 8/2004

Kew Garden Hills, New York 11367

Preschool Reception Area

Security-Greet and direct parents to the proper classroom, Responsible for the schools

switchboard screening all phone calls and transfer to the proper person, Typed and file for

the teacher’s and therapists reports regarding the children’s progress and update, work

very well with co-workers.

St. Luke’s Roosevelt Hospital Secretary

1000 10th Avenue 7/1989-1/1998

New York, NY 10019

OB/GYN Department

Daily Data Entry, screen phone calls for three Doctor’s, prepare charts, filing,

disbursement Orders, quarterly reports, petty cash, purchase orders, PCAP reports.

Rehabilitation Medicine

Scheduled patients as per each physician’s instructions, screen phone calls, filing, prepare

charts, confirm appointments, prepared daily schedule, prepared consult cards for the

physician’s to see the inpatients covered for co-workers when not present.

Skills/Knowledge

MS Word, MS Excel, Internet, Denorex Program, Citrix Program, Type 50 Wpm Medical

Transcription

Spanish/English (Read, write) Excellent Customer Service-High Volume Incoming Calls

Organizational skills (record keeping, inventory) work very well in a fast paced

environment.

Reference Upon Request

Contact this candidate