Customer Service Administrative Assistant
Resume:
LOURDES CARASA STORY
Jupiter, FL 33458
*******@*****.***
OBJECTIVE: Dynamic, multi talented and dedicated Property Manager with over fifteen years of successful
experience in commercial real estate management and bookkeeping. Looking for a full time position where my
experience in real estate, accounting and customer service will make an impact.
EXPERIENCE:
Game Properties Corp., Coral Gables, FL 1998 - Present
Leasing Agent/Property Manager
• Managed commercial property including daily operations of approximately 115 tenants and over 484,000 square
feet of commercial space, providing excellent customer service.
• Manage tenant relations, property maintenance, on-site inspections, soliciting and evaluation of bid requests,
vendor selection, contract negotiations, scheduling renovations and coordinating contractors .
• Enforce state and local regulation compliance, maintain lease documents and manage reporting.
• Responsible for managing rent rolls, billing and collection of rents, tracking lease renewal dates, bank
transactions, monitoring accounts receivable and payable, managing tenant's accounts and charge-backs for CAM,
taxes and other operating expense reimbursement.
• Develop new client relations, client retention and referrals, lease renewals, abstracting lease terms to insure proper
billing and lease administration, enforcing lease provisions, addressing complaints and continuous tenant relations.
• Prepare budgets and variance reports, as well as report financials to Landlord for collection of past due rents.
• Identify property restoration and improvements, as well as obtain outside contractors and vendors.
A & B Pipe Supply, Inc., Miami, FL 1985 - 1997
Inventory Control/Purchasing/Administrative Assistant
• Responsible for completing conversion of over 8000 inventory codes.
• Responsible for deciphering codes for all inventory items.
• Processed purchase orders and identified any errors.
• Administrative Assistant to Sales Manager offering clerical organization and scheduling assistance.
• Supervised office staff and acted as substitute in absence of billing clerk, receptionist and cashier.
Bookkeeper/Assistant Supervisor (1985-1997)
• Converted manual accounting operations to computerized system.
• Responsible for accounts receivable, accounts payable, general ledgers, collections and payroll processing.
• Supervised billing posting staff for accuracy and due diligence.
• Acted as Assistant Credit Manager when necessary.
• Responsible for filing notices to owners.
• Visited customers who were behind on payments and negotiated payments.
• Negotiated medical and dental health group insurance for employees.
SKILLS: Bilingual Spanish. Proficient in Microsoft Word, Quickbooks and Excel. Property Management software
Skyline.
EDUCATION/LICENSURE:
Gold Coast School of Real Estate, Fort Lauderdale, FL 2003 - 2009
Florida Real Estate License (2003)
Florida Community Association License (2009)
Miami Dade College, Miami, FL 1982 - 1986
AA in Business
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