Customer Service Manager
Resume:
Jungok Lee Becker
*******@*******.***
Colorado Springs, CO 80917
Mobile
Accomplished teacher with extensive experience in developing curriculum for
Korean/English language and cultural classes. Exceptional background in
designing meaningful and effective coursework that engages students and
expedites learning. Demonstrated leadership skills with a solid ability to
motivate and teach students of all learning levels. Practical experience
being born and living in Korea. Proven track record of providing distance
learning.
SUMMARY OF QUALIFICATIONS
. Distance Learning
. Curriculum Design
. Assessment Tools
. Cooperative Learning
. Interactive Learning
. Classroom Management
. Organizational Skills
. Communication Skills
. Motivation Skills
. Volunteer Work
. Interpersonal Skills
. Differentiated Instruction
. Creative Lesson Planning
. Mentoring, Coaching and Collaboration
. Multimedia Technologies
. Intercultural Communication
. Multicultural Diversity
.
PROFESSIONAL EXPERIENCE
Korean Instructor . 08/2013 - Present
Mid Atlantic Professionals Inc. DBA SSI, Germantown, MD
As on-line Instructor teach military and government personnel. The
curriculum includes listening, speaking, reading and writing skills. Also
included in the curriculum is a geopolitical, economic, cultural, and
social issue. Integrate technology in the online classroom and in the
students' homework assignments. Instruct the class using white oboard and
students utilize RapidRote to practice their target language. Developed all
learning materials.
Hotel Manager . 08/2011 - 06/2013
Super 8, Fountain, CO
Responsible for the overall success of the hotel, meeting or exceeding
planned objectives for revenue and profit. Ensured superior service is
provided to all guests and product quality standards are met. Identified
and resolved problems in a timely manner. Customer service responded and
resolved all guest complaints timely and appropriately. Supervisory
responsibilities include interviewing, hiring, training employees, and
apprising performance.
Korean Instructor . 11/2009 - 07/2011
MILANGUAGES, Altamonte Springs, FL
Served as a professional linguist who delivered language instruction in
corporate, training or government facilities nationally, in person, or
online. Specialized in providing foreign language and cultural awareness
training using the communicative approach for teaching.
. Taught real life speaking skills to prepare students to communicate
utilizing the Korean language.
. Conducted briefings involving integrated language skills, requiring
different instructional modes for presentation, practice, and
evaluating program effectiveness.
. Integrated language skills including articulation, sound
discrimination, contextual guessing, translation, participatory and
non-participatory listening, reading comprehension, connected
discourse, basic communication strategies, practice, and evaluation.
. Conducted informal pilot studies in the classroom, monitoring
effectiveness by monitoring student feedback and performance.
. Actively participated in procedure and program development of
curriculum and training objectives.
. Developed teaching plans and schedules; planned the sequence, mode,
content, and difficulty of lesson plan to enhance instructional
effectiveness. .
Office Manager . 02/1994 - 07/1998
SOUTH AND NORTH KOREA INSTITUTE OF REUNIFICATION, Seoul, Korea
Managed day to day office operations of the Institute of Reunification.
. Organized and managed conferences by making the arrangements for guest
speakers based on the plan provided by the lead program manager
. Conducted briefings, and coordinated with Human Resources.
. Organized and implemented marketing plans by contacting broadcast
networks, radio stations and newspapers and invited them to attend the
conferences.
. Authored updates and implemented regulatory guidance.
. Ensured the proper maintenance of the automated database and office
files and records.
Chinese Instructor . 08/1990- 06/1993
JAEIL FOREIGN LANGUAGE INSTITUTE, Anyang, Korea
Chinese language instructor that taught adult students.
. Provided basic and intermediate Chinese language instruction to adult
students and other personnel.
. Responsible for preparing new course materials and activities for
each level of class using a combination of audio and video resources.
. Graded student's work and assisted with the evaluation of other
students.
. Tailored curriculum for different levels of students.
EDUCATION
MA in Education, Culturally and Linguistically Diverse Education,
Colorado State University- Pueblo, Pueblo, CO, May 2014.
Information Technology, Pikes Peak Community College, Colorado
Springs, CO May 2009.
BA in Chinese Language and Literature, Kookmin University, Seoul,
Korea, February 1990.
ADDITIONAL INFORMATION
TRAINING: Army Family Team Building (AFTB) Leadership Training II,
Army Family Team Building (AFTB) Leadership Training III
COMPUTER SKILLS: Proficient in Microsoft PC applications, including
Windows 7, Microsoft Office; Word, Excel, Access, Power Point, and
Outlook.
PRACTICUMS
2013, Fall Semester at Colorado State University-Pueblo in ESL, CO
Pueblo
2013, Fall Semester at Erving Elementary in ESL, CO Pueblo
2014, Spring Semester at Liberty Point Elementary, CO Pueblo
PRESENTATION
"Using AlphaSmarts to Improve the Motivation and Performance of
Struggling Second-Grade Writers"
Presentation at Graduate Research Symposium, April, 2014, Pueblo, CO
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