Assistant Manager
Resume:
Shabae E. Thomas
Newport News, Virginia 23607
*************@*****.***
OBJECTIVE: To obtain a Customer Service position with focus on Client Relations/Customer Service
EDUCATION Menchville High School, 1993
Newport News, Virginia
Kee Business College, 2001-2002
Computer Office Applications
Saint Leo University, 2014
Business Administration/Human Services
TRAINING/SKI Data Entry Completion Dedicated and trustworthy
LLS Strong work ethic Maintains integrity
Good written and verbal communication skills Strong problem solving skills
Time management abilities Excellent customer service skills
Member of PTA
Proficient in Excel and Word
WORK Assistant Manager, Catherine’s
EXPERIENCE Hampton, VA April 2011-Present
• Provide information by answering questions and requests
• Exhibit sound decision-making skills with no supervision
• Maintain supplies inventory by checking stock to determine inventory level; anticipating
needed supplies; placing and expediting orders for supplies; verifying receipts of supplies
• Resolve administrative problems by coordinating preparation of reports, analyzing data, and
identifying solutions
• Assist with coordinating & facilitating store meetings
• Update financial store reports daily
• Capture new customers information into database system
• Facilitate new employee orientation
• Screen employment applications and perform in depth background checks
• Maintain records and files
• Recruit and interview associates to accomplish stores’ hiring needs
• Maintain effective working relationship with Store Manager, associates and general public
• Promote event planning within the community
• Ensure operation of equipment by completing preventive maintenance requirements; calling
for repairs; evaluating new equipment and techniques
• Coordinate and maintain records for petty cash
• Complete operational requirements by scheduling and assigning administrative projects
• Communicate openly and accurately
Sales Lead, Fashion Bug
Newport News, VA June 2010-April 2011
• Ensure store experience is consistent for all customers leading the Customer First
experience
• Maintain workflow by implementing cost reductions and developing reporting procedures
• Ensure accuracy of customers credit card payments
• Provide customer with open to buy account information
• Maintain electronic and hard copy filing system
• Proficient in organization, scheduling and managing time
• Reconcile cash with sales receipts, keeps operating records and prepare daily record of
transactions
Account Representative, Portfolio Recovery Associates
Newport News, VA February 2007-March 2008
• Perform administrative functions for assigned accounts including recording address
changes, photocopying, fax and mailing and purging the records of deceased customers
• Collect payments and apply to customer accounts
• Open, sort and distribute incoming correspondence
• Trace delinquent customers to new addresses by inquiring through post offices, telephone
companies and credit bureaus
• Answer, screen and transfer phone calls
• Retrieve documents from filing systems
• Prepare and modify documents including memos and emails
Co-Manager, The Avenue
Augusta, GA April 2006-January 2007
• Support Store Manager in controlling inventory and expenses, effectively using supplies,
reducing overhead and ensuring timeliness, accuracy and legibility of paperwork, etc.
• Demonstrate high level of customer service
• Demonstrate leadership in driving sales and profitability by achieving or exceeding all
established store and individual goals
• Maximize use of all customer service tools
• Handle disciplinary situations, including termination, as directed and according to
Company guidelines
• Administer employee benefits and complete reference checks
• Ability to write and speak clearly and effectively
Co-Manager, Ashley Stewart
Norfolk, VA May 2003-March 2006
• Assist Store Sales Manager in effectively recruiting, hiring and training associates
• Accomplish tasks in a timely manner
• Ensure the securing of Company funds as outlined in the Operations Manual
References available upon request
Contact this candidate