Information Technology Office

RESUME

Workalem S. Befant

(***) *** - ****

E-mail *******@*****.***

OBJECTIVE: To take up a challenging position that values honesty, loyalty, good relationship,

and excellent performance, and translate my experience, knowledge, skills and

abilities into value for the organization.

WORK EXPERIENCE:

1995 to 2013 Wayne County Jail Health Services - Detroit, Michigan 48226

Manager / Specialist / Electronic Medical Record Administrator

Provide onsite assistance and training to users on the use of new software applications and

guidance/assistance with new or amended information technology-related policies and

procedures.

Install and maintain hardware and software, network configurations, upgrading and/or

replacing computer components for Health Services at Divisions I, II and III. Act as

technology troubleshooter for Jail Health Services. Travel between Divisions to install

computers including troubleshooting problems.

Administers and oversees the coordination of special projects within the department.

Provides recommendations for equipment purchases, expedites orders, oversees, and/or assist

in budgeting and planning projects.

Edit and copies educational material and prepares in-service packets for the department.

Generate monthly statistical reports.

Participates in the Ambulatory and Policy and Procedure Committees as well as County

sponsored staff development educational trainings. Also participates in the CQI process with

the Department of Health Services.

1988 - 1995 Wayne County Commission - Detroit, MI 48226

Legislative Office Worker, III

Maintained equipment in accordance with established procedures.

Distributed mail for all departments and Commissioners.

Ordered, maintained, and distributed office supplies for Commission and Office of the

Commission Affairs/Special Projects.

Investigated problems related to office equipment and maintenance to minimize the

department budget.

assisted all Commission staff with copying.

Coordinated recycling process.

assisted the Director of Commission Affairs/Special Projects on Commissioners' projects.

Prepared monthly supply log for submission to Director of Public Information.

Assisted the Commission in establishing Novell LAN System NetWare; Desktop Publishing

(MacWorld, Word Perfect, Page Maker, Illustrator, Desk Scan, Photoshop, Golden Gate and

DOS software).

EDUCATION

2012 – Present Walden University

Doctorial Learned DBA (Business Health Management)

2006 – 2008 University of Phoenix - Southfield, MI

Major: Business Management/ Technology Management

Masters Degree Business Administration

2002 – 2005 University of Phoenix - Southfield, MI

Major: Computer Information Technology

Bachelor of Science in Information Technology

1990 - 1991 Wayne County Community Colleges - Detroit, MI

Automotive Repair

1985 – 1985 Wayne County Community Colleges - Detroit, MI

Major: Computer Information Systems

REFERENCES ARE AVAILABLE UPON REQUEST

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