Office Staff Manager

H. Ritz

Festus, MO

********@*****.*** - 585-***-****

RN with 25 years of experience with varied background in Nursing Home, Home care and Insurance company.

Maintained a strong reputation for patient satisfaction and quality care. Seeking employment in New York.

WORK EXPERIENCE

Bethel Church - Festus, MO - December 2012 to September 2014

Office Staff -

• Answering phone calls,

• Editing and prepare transcripts for publishing as books

• Responding to requests and fulfilling orders

• Assisting in the office where needed.

Staff Coordinator

Scenic Nursing and Rehab Center - Herculaneum, MO - September 2010 to December 2012

Maintained In-servicing for all staff

• Coordinated and lead orientations for all new staff

• Maintained and coordinated immunizations for all staff and residents

• Initiated and coordinated ladders programs for CNAs

Evening Supervisor-

• Sound, ethical and independent decision-making ability consistent with medical protocols.

• Managed team of medical personnel on the evening shift to ensure quality care given. Addressed complaints

and concerns from residents and family members.

• Coordinated care with staff on residents with quickly changing medical needs.

Charge Nurse-

• Administered IV therapy

• Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes

and treatments.

• Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

• Assisted patients with multiple chronic diagnoses including COPD and asthma.

Case Management

MVP Healthcare - Rochester, NY - July 2007 to August 2010

Telephonic Case Management

• Managed and coordinated care for high-risk Maternal-Child Health

• Assess and refer to Community services

• Transportation coordination

• Cost containment while maximizing members health and wellness

Director

Unity Health System - December 2003 to July 2007

Corporate goals related to financial and annual budgeting

• Hiring and disciplining staff and coordinate and lead weekly staff meetings

• Coordinate employee education and in-services

• Maintain monthly reports: financial, productivity, customer satisfaction survey

• Complaint resolution

• Initiated new program-Tele-medicine with NYS Dept of Health Grant

Clinical Manager-

• Coordination of day to day operations of LTHHCP

• Monthly financial reports

• Accountable for maintaining budget and corporate goals

• Hiring and disciplining employees

Community Health Nurse-

• Case management with coordination of care for chronically ill patients

• Supported patients with customized patient teaching tools and care plans

• Assisted patients with multiple chronic diagnoses including COPD and asthma

EDUCATION

AAS in Nursing

Tompkins Cortland Community College - Dryden, NY

1987

BS in Accounting

SUNY Geneseo - Geneseo, NY

1983

SKILLS

Certified CNA Instructor, Certified Case Manager, Grant Writing

ADDITIONAL INFORMATION

More job history and references upon request

Contact this candidate