Quality Assurance Manager
Resume:
Tonda Jiles
Lakeland, FL 33813
863-***-**** email: ********@*****.***
OBJECTIVE
Obtaining a position utilizing the skills and knowledge gained from
education and previous work experience. To provide guidance and support for
children and families at risk of child abuse or neglect. To assist families
by providing direct services, supervision, direction, support, and
assistance in crisis.
PROFESSIONAL EXPERIENCE
2013-2014
Gulf Coast Jewish Family & Community Services Mulberry, FL
Substance Abuse Counselor
Providing intensive home based hands on parenting, drug relapse prevention
education, domestic violence education, individual and family counseling,
as well as, linkage to formal (community providers) and informal (family,
friends, neighbors, church, school, etc.) resources to clients involved
with Department of Children and Families to ensure child(ren) safety needs
are met in conjunction with provision of family strengthening
interventions.
2007-2013
Gulf Coast Treatment/UHS Lakeland, FL
Case Manager
Prepared and presented reports to the court, commitment programs and other
service providers. Provided and documented supervision and case management
of clients placed on supervision as required by statute, department
policies and procedures and Quality Assurance (QA) Standards relating to
probation, commitment, and conditional release. Maintained and updated case
files on all delinquent youth per department of Juvenile Justice standards,
policies, procedures and QA Standards. Make recommendations to the State
Attorney's Office within statutory time frames; provided necessary
services, after initialing on-going assessment of the youth. Coordinated
services, staffing, including multi-disciplinary staffing (Commitment
Conferences) and assessments as needed. Appeared in court as required
providing the necessary reports and information. Gathered information as
directed by statute, policy and procedure and QA Standards. Ensured updated
information is reflected in the Juvenile Justice Information System (JJIS)
or other designated computer database information systems.
2006-2007
Bay Area Youth services, Inc Lakeland, FL
Case Manager
Prepared and presented reports to the court, commitment programs and other
service providers. Provided and documented supervision and case management
of clients placed on supervision as required by statute, department
policies and procedures and Quality Assurance (QA) Standards relating to
probation, commitment, and conditional release. Maintained and updated case
files on all delinquent youth per department of Juvenile Justice Standards,
policies, procedures and QA Standards. Make recommendations to the State
Attorney's Office within statutory time frames; provided necessary
services, after initialing on-going assessment of the youth. Coordinated
services, staffing, including multi-disciplinary staffing (Commitment
Conferences) and assessments as needed.
EDUCATION
2003-2006 Springfield College Tampa, Florida
B.S. in Human Services
An education in meeting human needs through an interdisciplinary knowledge
base incorporating humanics.
Certifications
2010 The Center for Credentialing and Education, Inc. (CCE) Greensboro,
NC
Human Services-Board Certified Practitioner
1998 Nan McKay & Associates Orlando, FL
Certified Public Housing Manager
References available upon request
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