Customer Service Supervisor
Resume:
Deanna Schneider
East Dubuque, IL 61025
Phone: 815-***-****
Cell: 563-***-****
E-Mail: *****************@*****.***
Professional Summary
I have over 28 years in customer service and Supervisor experience.
Skill Highlights:
Medical Transcription Certified
Customer Service Center Certified
Scheduling
Payroll
Supervisor for 27 Years
Training new employees
Customer service, FMLA, Disability, Workers compensation claims.
Shipping/receiving.
Calm and level-headed under duress.
Quick problem solver.
Reliable transportation
Professional Experience
March 2014 to Present
Sedgwick CMS
12.28/Hr with full benefits and 20 PTO days per year.
Inbound calls handling claims and questions on claims for
Disability, FMLA and worker's Compensation. Proficiency
in notation and filing new claims and research finding answers for claimants.
Certificate of Achievement for customer service.
100+ inbound calls answered daily.
February 1983 to June 2013
Kats LLC, Wilmington, NC
Supervisor--27.00/hr--1st shift
I did all employee scheduling, set up and interviewed for new hiring. Full customer service.
Inbound and outbound calls. Outbound calling to find new clients. Filing insurance claims for 24/7 home care.
Reason for leaving:
I left the business due to owner's death.
PERSONAL REFERENCES
Rebecca Dennis
Friend and co-worker
Heather Klein
Daughter
Gene Krummrich
Friend
Jeff Schneider
Ex Husband
Contact this candidate