Operations Manager
Resume:
L au r a Fontana
*** ** ** **** #**** 561-***-****
West Palm Beach, F L 33406 l *************@*****.***
OBJECT I V E: To transition operational background into a new career that provides new challenges and goals with an
established company.
S K I L LS AND AB I L I T I ES:
Excellent Customer Service Skills Auditing, Safety, Inventory Control
Cash Management T raining Facilitator
HR, Staffing/Scheduling
Payroll, Sales Estimating
E XPER I E NCE:
TJX CO MPAN I ES, I NC.
Ma rch 2005 – August 2014
Operations Manager. Responsibilities include co-managing all aspects of store operations with store manager. Key
a reas to include Company Policies and Procedure, Payroll/Scheduling (dollars and hours), backroom inventory,
markdown compliance, customer service scores (chain vs. district/stores), TJX Rewards goals (store credit card - chain
vs. district/stores). Cash Office compliance, store maintenance/cleanliness, censoring, sizing and t icketing compliance,
sales f loor/safety auditing and merchandising standards/presentation. Responsibilities also include HR compliance
( I9’s and Personnel Files) staffing, coaching, t raining and associate development. Prepared and conducted evaluations
to all reporting associates. Provided recognition (promoted 5 associates to next level), counseling and disciplinary
action in consistent and t imely manner.
I RON DEQ UO I T TOWN LO UNGE, P I T TSBURG PUB
November 2001 – M a rch 2005
General Manager/Bartender. Responsibilities include cash management, payroll, bookkeeping, liquor inventory/sales,
as well as staffing/scheduling and coordinating banquets/parties.
WOLVER I NE WORLD WI DE, I NC – T H E H US H P UPP I ES CO MPANY
December 1998 – July 2001
Technical Representative. Travel to 80 JC Penny stores across 5 states for a total territory dollar volume of $1,885,204.
P rovided sales/technical t raining of Hush Puppy shoes to JC Penney sales associates. Provided sales
p resentations/workshops upon request of JC Penney managers. Reviewed inventory levels on sales f loor and stockroom
of each account to ensure proper placement/merchandise presentation. Assisted Regional Manager with special
p rojects and analytical spreadsheets of JC Penney business. Provided leadership and relayed updated information to
H ush Puppies technical representative team regarding JC Penney current and future business. Provided competitive
analysis of local retail market on semi- annual basis to EVP of Hush Puppies.
A RMSTRONG M C CALL
April 1997 – November 1997
Customer Service Manager. Developed and implemented Customer Service Program for $2 million dollar privately
owned company. Organized, updated and created supplier and product knowledge files. Revised and developed
appropriate forms, department standards and reinforced current departmental policies. Provided guidance and
responded to inquiries relating to product availability, shipping and pricing. Established new supplier relations as
needed to meet customer demand.
L au r a Fontana-page 2
JC PE N NEY CO, I NC.
November 1992 – Ma rch 1997
Communications Analyst. Responsibilities include leadership and guidance in response to inquiries relating to Family
Shoe Division for 1,200 JC Penney stores. Analyzed store inventories and provided advice in regards to Merchandise
levels, Marketing and Sales Estimating. Worked with buying and distribution teams to streamline inventory. Stayed
f ully versed on approximately $6.0 of Men’s Dress and Casual Shoes in order to accurately advise stores. Coordinated
i nput for Direct Broadcast System, Distance Learning and other communication media to enhance the understanding
of the Family Shoe Programs.
LEADERSH I P:
Received award for “Assistant Manager of the Quarter” within 1st year of employment with TJX Company. TJX District
t rainer for 2 payroll systems – Workbrain and Kronos. Performed new store opening functions such as mass hires and
new store operational set up.
CO M M U N ICAT IO N:
Facilitated “Foundations of Leadership” course to high potential coordinators.
REFERENCES:
Craig Nave
Marshall’s Store Manager-WPB
R ick Meyers
Marshall’s Store Manager-Delray Beach
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