RESUME

Name: Rajesh Sura

Email: acftn4@r.postjobfree.com

Mobile: +91-970*******

Objective

To be a part of a highly professional and competitive team dedicated to the implementation,

operation and maintenance of mission critical infrastructure.

Technology Skills

Windows server 2008 r2 and 2012 r2, Active Directory, DNS, DHCP.

Hyper V, System Centre Virtual Machine Manager 2012 r2 (SCVMM r2).

Cluster (FCM) Administration on Windows.

Windows Azure Infrastructure as A Service Platform (IAAS).

System center service manager (SCSM) & ITSM ticketing tool.

Summary

3 + years of multi faced experience with specialization in System Administrator Virtualization.

Ability to manage Incident Management and Problem Management.

Extensive experience in providing end user Support.

Having Experience on Windows 2008r2 & 2012 r2 servers Active Directory administration,

Experience working with Hyper V & MSCS Clustering.

Trouble shooting the Remote Connectivity related issues SCVMM r2 consoles.

Trouble shooting the Remote Connectivity related issues by using DS View, HP ILO

Configuring user permissions, disk quotas, shadow copies to the users, groups and for other

objects. Knowledge of backup and restore data on tape cartridges.

Maintaining & Managing User Profiles (Local, Roaming, Mandatory).

Windows Azure Infrastructure As A Services (IAAS Platform).

Creating cloud service, Virtual Machine Creation in Azure Portal.

Qualifications

• B. Tech in Mechanical Engineering from S.R Engineering College 64 % under JNTUH.

• Board of Intermediate Nava Vignana Bharathi Junior College – 67.3% .

• Board of Secondary Education (SSC) Jagruthi Vidya Nikethan High School– 68.33% .

Experience Summary

Currently working with Tech Mahindra Ltd as a System Administrator (L3 Support),

From DEC 2013 to till now.

Tech Mahindra Ltd.

Project : Microsoft (Retail Technology Group)

Duration : Dec 16th 2013 to till date

Designation : System Administrator (L3 Support)

Environment : MSCS Cluster, SCVMM 2012, Hyper V, Win 2008r2/2012

technologies, Windows Azure.

Responsibilities:

Server Administration such as Setting up Infrastructure for project teams based on the

Regions and environments like Production/UAT.

3.3 years’ experience supporting Windows Administrator in an enterprise environment

covering Windows 2008r2, 2012.

Providing Remote support for 2000+ MS owned Physical/Virtual servers comprising of

Windows 2008r2/2012 r2 Operating System with Roles like Application, SQL, Web and

File servers hosted in various Data center’s/Labs across the world.

Trouble shooting the Remote Connectivity related issues by using DS View, HP ILO.

Managing virtual machines using SCVMM, Hyper V manager.

Trouble shooting the Remote Connectivity related issues SCVMM r2

consoles.

Knowledge on creating Hyper V VM’s.

Handling escalated issues and closing the Incident with in the SLA

Experience working with MSCSS Clustering.

Support and Respond On Call site to site for end user issue.

Security patching of VM's on monthly as part of Patch Management.

Responsible for tracking of all scheduled outages and maintenance activities like Data

Centre migrations, Storage migration, Hyper V migrations, VM host maintenance

movements, power outages, Patching…etc. and communicating to stakeholders upfront

with appropriate notifications. This will help them to inform customers well in advance

about the outage and put their servers in maintenance mode.

Coordinated with different Application teams for getting the downtime required for all the

scheduled activities on servers as per the schedules.

As per process, working with upstream technical support teams like ServerIM for

escalated P1 issues and taking necessary actions as suggested by them to minimize the

number of P1 calls. Ex: Upgrade IPAK, RAM/Storage upgrade, Rebuild OS…etc.

Create and update a handbook with technical information on common issues and steps to

fix them, processes to be followed and information on client infrastructure.

Configuring and managing Virtual Machines using Windows Azure portal.

Configuring remote desktop to role instance.

Having hands on experience on HP (OA Onboard Administrator).

Having hands on experience on HP ILo’s management ( Intergrated Light out )

Setup remote desktop connection for a role in Azure portal and Visual Studio.

Configuring and monitoring Cloud services.

Configuring Alert notification in Windows Azure.

Successfully performed changes in the environment during the change management

windows defined by client.

Work with multiple team and vendors on severity 1 issues and provide Root cause

analysis.

Complaint ticket booking through ITSM & SCSM Incident Management Tool and ITSM

Change Management Tool.

Maintaining 100% SLA in supporting Customer issues.

Microsoft infrastructure architect and technical project manager specializing in global

deployment, transitions, and migrations to the latest versions of Active Directory,

Exchange

Following ITIL Processes (Change Management, Incident Management & Problem

Management etc.)

SOFTENGER INDIA PVT LTD

Clint : Citi Bank N.A

Duration : March 25th 2011 to Dec 23rd 2012

Designation : Windows Administrator

Environment : Win 2008/2012 technologies

Project description : AD users Management and Server Administration

Responsibilities:

Implementation, administration and maintenance of Active Directory

Installation and Administration of various Operating Systems like Windows Server 2008

and Windows server 2008R2, in Physical and Virtual environments.

Experience with installation, upgrading, and patching of Microsoft Windows 2008 r2/ 2012

r2 servers through WSUS 3.0 SP2.

Installing & administrating windows 2008 r2 and 2012 r2 Servers, Handling Change

Implementations on Hyper v and SCVMM.

Installation, Configuration and Administration of Enterprise Application Servers Active

Directory, Exchange, and Windows.

Troubleshooting on User Access control.

Monitoring server’s usage statistics CPU Utilization, Memory & Disk Space Usage.

Printer support – Create/modify/remove print queues.

Ticketing tools Solution Manager Action request system, (RT) Request Tracker.

Solving issues within SLA time.

AD user and group management, Monitoring of various process.

Sharing, Securing Accessing Files and Folders.

Responsible for file and space management.

Working with multiple teams to resolve the issues.

Handling Desktop Management including Home Directory, Profiles.

Regular System Administration tasks like User Accounts, Access, Permissions.

ADEQUA SOFTWARE

Duration : June 30th 2011 to Feb 2013

Designation : windows System Administrator (L1 Support)

Project description : Windows 2008/2008r2 administration, AD user object creation and

Group access creations.

Responsibilities:

Provided total Desktop Support for 1000+ Users, in mixed Windows 2008/2008r2

environments.

Remotely managing and troubleshooting servers using utilities like Terminal Services,

RDP and Dame ware NT Utility.

Installing, Configuring and Maintaining DNS.

User Administration with Group policies, Disk Quotas, Folder/file permissions (NTFS and

Share) and User profiles

Configuring Terminal services And Remote Desktop

Resetting password for domain users through ADS.

Creating Home directories for users

Giving limited access for domain users for particular user ID.

Configuring the organizational unit.

Giving permissions for users through delegate control

Creating Groups and Group membership change.

Other Responsibilities:

Preparing Daily Shift Update

Updating and Closing the Tickets in HP Open View for any Incident, RRF and RFC

Auditing Software and Hardware in all the Production Machines.

Preparing the troubleshoot documents for process application.

Training

Completed MCSE Training.

Completed MCITP Training.

Completed SCVMM 2012 r2 Training.

Completed Training Windows Azure Infrastructure as A Services (IAAS) by Microsoft.

Personal Details

Full Name : Rajesh Sura.

Father Name : late Kishan Sura.

DOB : 20 Aug 1990.

Marital Status : Single.

Languages known : English, Hindi, Telugu.

Nationality : India

Extra curricular activities : Playing Cricket and Listening Music.

Declaration

I hereby declare that all the above mentioned information is true to the best of my knowledge and

belief.

Place : (Rajesh Sura)

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