Crystal Pagan
*** ****** ****** #** - *****, NY *0452 - 646-***-**** -
***********@*****.***
SUMMARY OF QUALIFICATIONS:
Highly motivated, bilingual (English & Spanish) individual with educational
and hands-on Pharmacy Technician experience as well as Customer Service
experience. Excellent customer service skills. Outstanding communication
and organizational skills with strong attention to detail. Experienced in
sales, marketing, business operations and support. Computer literate;
MSWord, PowerPoint, Excel and Outlook. Able to work independently and
within a team setting; able to foster collaborative relationships to ensure
project success. Able to excel within a fast paced working environment. CPR
Certified.
EDUCATION:
Sanford-Brown Institute; New York, NY
12/2013
Pharmacy Technician Program
Completed an intensive 11 month, 720-hour program comprised of theoretical
and practical applications of essential Pharmacy Technician skills which
include the following:
. Pharmaceutical Calculations- Dosages, Flow-rate, Rate. BSA and
Allegations.
. Sterile Compounding- Route of Administration, Medical Aseptic,
Surgical Aseptic.
. Medical Terminology, Anatomy and Physiology, and Pharmacology
. Intravenous Prep
EXPERIENCE:
UN Plaza Pharmacy; New York, NY
12/2013 - Present
Pharmacy Technician
. Assist pharmacist and customers
. Compounding
. Print and affix medication labels
. Count pills
. Monitor medication inventory; removed nearly expired medication
. Provide outstanding customer service at all times
. Strict inventory management to reduce unnecessary cost
. Record keeping medications
. Adhering to privacy laws.
Duane Reade Pharmacy; Bronx, NY
10/2013 - 12/2013
Pharmacy Technician Externship
. Assist pharmacist and customers
. Print and affix medication labels
. Count pills
. Monitor medication inventory; removed nearly expired medication
. Provide outstanding customer service at all times
Sanford-Brown Institute; New York, NY
01/2013 - 06/2013
Federal Work Study
. Responsible for entering student information and documents in the
computer system
. Assisting students' with financial aid
. Administer entry exam for perspective students
. Update and organize files alphabetical order
Culinart Inc.; New York, NY
10/2010 - 06/2012
Administrative Assistant
. Responsible for handling cash intake, inventory control, and light
maintenance.
. Responsible for receiving inbound calls and conducting outbound calls
to customers.
. Scheduling, and preparing client facing correspondence.
. Assumed additional duties, including heavy telephone support,
maintaining extensive filing system, billing and accounting
SKILLS:
Compounding Primary Rx Systems
Pharmacology MicroMerchant Systems
Pharmacy Law CPR