Application Call

Larzel Carino

Current address: *** ******* ****, ******** ****., Pleasantview Subd., Tandang Sora, Quezon City

Contact number: 094********

Email Address : ******************@*****.***

Objective:

To be part of a progressive company that rewards its employees with growth,

experience and recognition according to its merits and contribution.

Work Experience:

Integrim BPO Solutions

11th Flr. Eton Centris Bldg. Edsa cor.

Quezon Ave. Quezon City

Bodog Nation

Financial Service Representative

August 2013- September 2014

April 2011 Job Description:

• Responsible for verifying all documents and information that the

clients have submitted.

• Responsible for answering all email concern about account specifics

and security.

• Takes ownership in helping Customer Service Representative with

certain procedures and concerns specifically in verification and account

restrictions.

• Helps avoid chargeback by making sure that the client is well

informed about his deposit and the Terms and Agreement.

Hinduja Global Solutions

Libis,Quezon City

American Express

Customer Service Professional

April 2011 Job Description:

• Responsible for relationship building and account management while

resolving customer enquiries in a professional manner

• Responsible for achieving individual targets and/or sales goals

whilst maintaining quality and compliance.

• Takes ownership and initiative to complete assistance and customer

follow-up or direct the customer to the appropriate department for

resolution.

• Ensures excellent customer satisfaction by hitting targets based on

surveys and customer rating,

Convergys

UP Ayala land Techno Hub

Commonwealth Ave. Diliman

Quezon City 1101

Senior Operations Associate

Macy’s Credit Job Description:

• Responsible for relationship building and account management

while resolving customer enquiries in a professional manner.

• Responsible for achieving individual targets and/or sales goals

whilst maintaining quality and compliance.

• Takes ownership and initiative to complete assistance and customer

follow-up or direct the customer to the appropriate department for

resolution.

• Continuously provide high quality service to achieve maximum

customer satisfaction within the specified performance level agreement.

HSBC HDPP

UP Ayala land Techno Hub

Commonwealth Ave. Diliman

Quezon City 1101

Account Specialist-US CARE Job Description:

• Responsible for relationship building and account management

while resolving customer enquiries in a professional manner

• Responsible for achieving individual targets and/or sales goals

while maintaining quality and compliance.

• Takes ownership and initiative to complete assistance and customer

follow-up or direct the customer to the appropriate department for

resolution.

• Continuously provide high quality service to achieve maximum

customer satisfaction within the specified performance level agreement.

Educational Background

:

Tertiary: Asia School of Arts and Sciences

Bachelor of Elementary Education

Tandang Sora, Quezon City

2012-2013

Polytechnic University of the Philippines

Bachelor Advertising and Public Relations

Sta. Mesa, Manila

2006-2008

Secondary: Baguio City National High School

Governor Pack rd, Baguio City

2002-2006

Primary: Victory Baptist Academy

City Camp, Baguio City

1996-2002

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