Customer Service Representative

Laurel Wilson

Product Development Manufacturing Supervisor - TANDUS-CENTIVA FLOORING

Truro, NS

************@*****.*** - 902-***-****

WORK EXPERIENCE

Product Development Manufacturing Supervisor

TANDUS-CENTIVA FLOORING - Truro, NS - May 2005 to August 2014

Oversee daily production of scheduled Custom Samples

• Supervise employees and delegate responsibility accordingly in team environment

• Meet deadlines for the Sales Force as required

• Insured proper training is done in a safe and timely manner

• Improve area for efficient flow of daily processes

• Purchase raw materials when required

• Manage payroll

• Report any work injuries to Safety Committee

• Complete Weekly and Monthly reports

• Deal with any issues that rise throughout the day

• Conduct discipline when required

• Maintain Inventory of Secondary backing

Project Coordinator

TANDUS-CENTIVA FLOORING - Truro, NS - October 2003 to May 2005

Logging custom requests and distributing the Active SCS Request Report

• Initiating the processing of custom requests as they are received

• Analyzing construction and color of submitted samples

• Writing detailed trial request for yarn, dyeing, tufting and/or weaving

• Updating files as trials progress and ensuring accuracy of same

• Communicating effectively with the sales force of status of their projects

• Creating acceptable labels and ensuring accuracy of identification

• Assessing trial results of accuracy and suitability

• Packaging samples and ensuring that the proper address is placed on package

• Retaining a sample of every custom sample run

• Following ISO instructions

• Answering inquiries regarding specifications of products

Customer Service Representative

TANDUS-CENTIVA FLOORING - Truro, NS - October 2000 to October 2003

Managing customer requests by phone

• Entering carpet order into CAMS

• Tracking shipments for customers

• Maintaining accurate filing of paperwork

• Inspecting the orders processed by co-workers

• Checking stock for customers with sister companies

• Faxing confirmations and contracts to customers

• Monitoring order production progress

• Resolving customer complaints

Waitress

Engine Room Pub - Truro, NS - December 1994 to October 2000

Training of new staff members

• Producing highest sales consistently

• Completing cash reports and reconciling inventory

• Managing of daily food service

Test Center Clerk

Maritime Tel & Tel - New Glasgow, NS - October 1986 to December 1988

Received Repair Call Center Calls

• Directed calls to appropriate Repair Personnel

• Gave specific cable locations to Repair Personnel in the field

• Worked flexible hours on a seven day schedule

EDUCATION

diploma in business

Cobequid Educational Center - Truro, NS

October 1983 to June 1984

ADDITIONAL INFORMATION

I have recently moving to the Athens area and would like to be considered for this position.

Contact this candidate