Customer Service Manager
Resume:
KENNETH D JOHNSON
OKLAHOMA, OK 73132
• *****************@*****.***
Summary of Qualifications
Proficient in Microsoft Excel, PowerPoint, Outlook, and Office. Proficient in opening and closing accounts,
selling accounts, training tellers, balancing drawers after teller work is complete, check negotiation, bank
to bank wires.
Work History:
Mid-State Electrical Contract Company
Apprentice
Sept 18, 2013-
Bending pipe and installing outlet plugs inside homes.
IBC, Oklahoma
Area Teller Supervisor
Mar 03, 2011 - Aug 23, 2013
Overrides for the state, cash audits throughout the state of Oklahoma, trained tellers at multiple branches,
managed cash operations, lead branches in sales, interviewed employees, lead IBC celebrations, trained
in the training facility, fixed operational issues, looked for teller outages, and hard posted to customer’s
accounts.
Financial Professional
Teller
Jan 01, 2010 - Jun 24, 2010
Assists in the delivery of quality customer service through personal contact with customers, Complete
other tasks as assigned by manager as needed and opening/closing branch
and prospects and adherence to approved quality standards, and
Complete other tasks as assigned by manager as needed and opening/closing branch.
Kentucky Fried Chicken, Mesquite, Texas
Cook/Cashier
Oct 01, 2009 - Dec 18, 2009
Dedication to providing exceptional customer service
Good communication skills, and strong interpersonal and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical/decision-making skills
Basic personal computer literacy
Financial Professional
Teller
Aug 18, 2008 - Mar 13, 2009
Assists in the delivery of quality customer service through personal contact with customers, Complete
other tasks as assigned by manager as needed and opening/closing branch
and prospects and adherence to approved quality standards, and
Complete other tasks as assigned by manager as needed and opening/closing branch.
First Convenience Bank, Killeen and Balch Springs, Texas
Retail Banker
Dec 18, 2006 - Mar 08, 2008
Assists the Center/Branch Manager in the daily operation of a staff of seven plus employees
Prepares work schedule, assists with the bank balancing, staff meeting, and handling of irate customers,
handles security video, and makes sure it is sent to the security department
Assists in the delivery of quality customer service through personal contact with customers and prospects
and adherence to approved quality standards
Works closely with manager to motivate staff to achieve retail and individual sales goals
Manages branch in the absence of the manager
Completes other tasks as assigned by manager as needed and opening/closing branch
Conducts training for new hires
Long John Silver, Killeen, Texas
Cashier/Cook
Oct 16, 2006 - Dec 07, 2006
Cook
Dedication to providing exceptional customer service
Good communication skills, and strong interpersonal and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical/decision-making skills
Basic personal computer literacy
Kentucky Fried Chicken, Oklahoma City, Oklahoma
Cook/Cashier
May 27, 2005 - Aug 03, 2006
Dedication to providing exceptional customer service
Good communication skills, and strong interpersonal and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical/decision-making skills
Basic personal computer literacy
New Frontier, Oklahoma City, Oklahoma
Care Keeper
Mar 19, 2004 - May 21, 2005
Health Care. Went to the homes of the elderly and helped them out in any way needed.
Long John Silver, Oklahoma City, Oklahoma
Cashier/Cook
Feb 11, 2003 - Jan 03, 2004
Dedication to providing exceptional customer service
Good communication skills, and strong interpersonal and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical/decision-making skills
Basic personal computer literacy
Education
Seeworth Academy, Oklahoma City, Oklahoma
High School Diploma/GED
Aug 1999 - May 2003
GPA:3.5
Training
Onboarding/banking training
First National Bank Texas
Dec 18, 2006 - Jan 18, 2007
Basic banking
Computer Skills
Typing Speed 45 Words Per Minute
• Accounting Software (Peachtree, Quickbooks, etc)
• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Desktop Publishing Software (InDesign, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Utility Software (Virus, File Compression, etc)
• Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills. Summary of Qualifications Proficient in Microsoft Excel, PowerPoint,
Outlook, and Office.
Language Skills
English - Excellent ( Read Write Speak )
Additional Skills
I delivery quality customer service through personal contact with customers, Complete other tasks as
assigned by manager as needed and opening/closing branch and prospects and adherence to approved
quality standards, and
Complete other tasks as assigned by manager as needed and opening/closing branch.
Driver's License
Class C - Standard Driver's License
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