Data Entry Quality Assurance

Monique Sanchez

Santa Clarita, CA

***********@***.*** - 661-***-****

WORK EXPERIENCE

Bank Teller

Bank of America - Santa Clarita, CA

Responsibilities

OBJECTIVE: Seeking a Receptionist position utilizing exceptional communication skills, clerical abilities and

front desk experience to ensure the efficiency of the facility.

SUMMARY OF QUALIFICATIONS

• Over 2 years’ progressive experience in performing reception and front desk activities

• Demonstrated ability to greet residents and clients and guide them accordingly

• Highly skilled in answering and forwarding phone calls

• Hands-on experience in receiving, sorting and routing mail

• Bilingual: English and Spanish

TECHNICAL SKILLS

• MS Office: Word, PowerPoint, Excel and Outlook

• Software: SABRE• Typing Speed: 60 WPM • Fax and copier machines

CORE COMPETENCIES

● Complaints Management ● Premises Security

● Confidentiality Maintenance ● Quality Assurance

● Data Protection Act Compliance ● Difficult People Handling

● Continued Professional Development ● Conflict Resolution

PROFESSIONAL EXPERIENCE

Bank Of America Feb 2012 – June 2014

Receptionist

• Welcome visitors, determine nature of business, and direct visitors to suitable employee

• Answer incoming telephone calls; operate PBX and multi-line telephone system

• Receive, sort, and route mail

• Monitor visitor access and issues passes

• Order, receive, and maintain office supplies

• Assemble listing packages

• Help with document scanning

Special Achievements

• Reorganized the reception area which increased overall efficiency by 30%

• Implemented customer care strategies that have led to a 50% reduction in complaints

Time Warner Cable Jun 20010 – Feb 2012

Front Desk Clerk

• Greeted patients

• Scheduled and confirmed patient appointments

• Performed data entry into the NextGen software system

• Responded to patient grievances

• Maintained confidential files and records

OTHER EXPERIENCES

• Babysitter Summer 2008

• Part-Time Grocery Clerk Sep 2008 – Dec 2008

ADDITIONAL SKILLS

• Strong verbal and written communication skills

• Proven ability to deal promptly with emergency situations

• Able to multi-task, prioritize and flexible with changing business requirements

• Precise attention to detail

Accomplishments

Special Achievements

• Reorganized the reception area which increased overall efficiency by 30%

• Implemented customer care strategies that have led to a 50% reduction in complaints

Skills Used

TECHNICAL SKILLS

• MS Office: Word, PowerPoint, Excel and Outlook

• Typing Speed: 60 WPM • Fax and copier machines

CORE COMPETENCIES

● Complaints Management ● Premises Security

● Confidentiality Maintenance ● Quality Assurance

● Data Protection Act Compliance ● Difficult People Handling

● Continued Professional Development ● Conflict Resolution

Receptionist

Time Warner Cable - Santa Clarita, CA

Responsibilities

• Greeted patients

• Scheduled and confirmed patient appointments

• Performed data entry into the NextGen software system

• Responded to patient grievances

• Maintained confidential files and records

Skills Used

• Greeted patients

• Scheduled and confirmed patient appointments

• Performed data entry into the NextGen software system

• Responded to patient grievances

• Maintained confidential files and records

Medical

Front Line Medical - San Fernando, CA

Responsibilities

Booked appointments, provided patient information about treatments

Faxed, copied, and medical referrals, also collected payment via debt, cash, etc

Assisted new and workman's compensation patients

Verified insurence via insurence website

EDUCATION

Assiciate in Business Managment

College of the Canyons - Santa Clarita, CA

2003 to 2005

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