Sales Customer Service

Sheen Lu

INTERNAL ACCOUNTANT / BUSINESS MANAGER - Montana West, Inc

Lewisville, TX

************@*******.*** - 940-***-****

WORK EXPERIENCE

INTERNAL ACCOUNTANT / BUSINESS MANAGER

Montana West, Inc - Dallas, TX - 2010 to Present

Generated expenses and commission report for sales representitives, analyzed expenses and sales,

recorded entries. Maintained accounting ledgers by verifying and posting account transactions.

Approved and set up credit limite on all the accounts based on credit references. Ensure correct coding of

all customer invoices and payment. Reconcile customer statemetns and correct discripancies as necessary.

Generated accounts receivable reports for pass due balances. Assist in month-end financial statement close.

Generated monthly reports using Excel, analyzing national sales while comparing to prior years, identifying

trends in business operations, costs, revenue, and obligations to project future revenue.

Assisted in establishing and implementing inventory control policies and procedures, including performing

quarterly physical stock checks, maintaining consistent inventory levels, and generating weekly reports of any

shortages and surpluses.

Audited and analyzed sales data to ensure consistency in reporting of sales, trade promotions, and customer

service statistics; reported audit findings, statistics, and trends to management team. Ensured that all product

costs were properly accounted for in the cost of sales and inventory.

Developed recruiting, orientation, and training processes for new employees; increased efficiency and

productivity by enabling staff to perform effectively while maintaining compliance with the organization’s

standards for customer service.

Managed staff of three assistants and worked closely with a team of 50 sales representatives nationally;

consistently served as the go-to person for direction on all facets of the business.

Increased e-commerce sales from $50K to $150K in approximately six months by developing Internet

presence and brand creative direction, quality assurance, and delivery standards.

Created email marketing campaign and business strategies to drive revenue growth; followed through

with analysis of supply and demand, industry trends, and competitive data, producing and analyzing monthly,

seasonal, and annual reports.

INTERN, INTERNAL AUDIT

Montana West, Inc - Irving, TX - September 2010 to November 2010

Irving, TX FALL, 2010

National network of not-for-profit health care organizations working to improve performance and efficiency in

clinical, financial and operational management.

INTERN, INTERNAL AUDIT

Analyzed employee expense reports to identify instances of non-compliance with position-specific company

policies.

Generated detailed reports and communicated audit results to management.

Recognized as organized, thorough, accurate, and disciplined in approach and output.

COMPUTER LAB ASSISTANT

University of North Texas, College of Education - Denton, TX - 2009 to 2010

Improved productivity and system availability by providing application support and troubleshooting of both

hardware and software.

Proactively analyzed trends in lab efficiency by monitoring and recording technical problems and events,

mitigating the risk of repeat problems.

VOLUNTEER TREASURER/BOOKKEEPER

Denton County Democratic Party Office - Denton, TX - 2009 to 2010

Provided bookkeeping services (utilizing QuickBooks), prepared ethics reports detailing contributions and

expenditures, and prepared quarterly tax returns.

AUDIT INTERN

Guangxi Dongfangguangxin, LP - March 2007 to May 2007

Contributed to audit of financial statements of government-owned companies as well as multi-billion dollar

companies, primarily in construction and real estate industries.

Audited financial statements; often worked independently of, and provided findings to, the engagement

team.

ACCOUNTING INTERN

Guangxi Nanning Jinhong Cotton Textile Co., Ltd - September 2006 to November 2006

Gained valuable hands-on experience using accounting information systems.

Contributed to the preparation of annual financial reports.

EDUCATION

Master of Science in Accounting

University of North Texas - Denton, TX

2010

Bachelor of Management in Accounting

Hunan Institute of Science and Technology

2008

LINKS

http://www.linkedin.com/in/luxinqian

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