Customer Service Software Engineer
Resume:
K E N K E AR N E Y
**** ****** ****, **********, ** rgini a 22304 412-***-**** ken.kearney@hotmail .c om
HUM AN RES OURCES SPECI ALI ST TE AM LE AD/SUP ERV IS OR
Area of Focus: Nonprofit Industry
QUALIFICATIONS PROFILE
Versatile and dedicated worker, equipped with solid commitment in accomplishing assigned tasks and responsibilities.
Possess outstanding skills in staff supervision and development, operations management, and problem resolution
acquired from previous work experience and strong academic foundation . Excel at program and project management as
well as in establishing strategic business relationships with stakeholders. Thrive at interfacing with individuals from
diverse backgrounds at all levels.
EDUCATION
BACHELOR IN BUSINESS ADMINISTRATION WITH CONCENTRATION IN LEADERSHIP: 2010 Geneva College, Beaver Falls, PA, USA
COURSEWORK TOWARD BACHELOR IN BUSINESS ADMINISTRATION: 2008 Bond University, Queensland, Australia
BACHELOR OF ARTS IN YOUTH MINISTRY: 2010 Geneva College, Beaver Falls, PA, USA
SUMMARY EXPERIENCE
OF
Leadership and Mentoring
Held responsible for planning and coordinating activities as well as development and implementation of advertising
campaigns for the student body of Geneva College.
Rendered expert supervision to paid staff and volunteers tasked in accomplishing diverse school program -related
duties.
Oversaw the daily operations of the coffee shop under the program.
Strategically organized and administered team-building exercises for youth.
Earned recognition as the top performer within the team and department for several occasions.
Administrative Functions
Carried out diverse administrative functions such document review and revision; preparation of transcripts for
academic operations and admissions purposes; and assistance to student in completing financial documentation.
Promptly responded to all queries associated with transcript retrieval and credit review transfer.
Brought significant reduction to company expense through expert management of various corporate files
and documentations.
Produced forms that were widely implemented across various departments as w ell as utilized as training
materials within the organization.
Conflict Resolutions and Decision-Maki ng
Proactively resolved complex problems to guarantee timely completion of student’s financial aid application.
Addressed various student-related problems and guided youth in completing program-related duties.
Program Development and Implementation
Took part in facilitating programs composed of Film Fest and the My Generation Night which involved personnel
management and establishment of vendor relationships.
Received high commendation for focusing on groups other than the Student Activities Department’s
standard focus, which strengthened program involvement.
Developed and executed various programs w hich focused on funding and promoting the school’s morale,
welfare, and recreational activities which included the first Dollar Date program and first official
Homecoming Tailgate party.
Interpersonal Collaboration and Relation
W orked collaboratively with appropriate personnel in dealing with schools and students’ needs.
Actively participated in development meetings and/or conferences.
Established strong business relationships with stakeholders to guarantee efficient execution of school programs.
W orked collaboratively with other school departments and programs to e ffectively launch all campus offerings for
student life.
WORK HISTORY
JUN 2010–PRESENT
ENROLLMENT SPECIALIST Education Management Corporation, Pittsburgh, PA
AUG 2007–MAY 2008
STUDENT ACTIVITIES COORDINATOR Geneva College Student Activities, Beaver Falls, PA
AUG 2005–MAY 2010
YOUTH MENTOR (INTERNSHIP) Tiger Pause Youth Ministries, Beaver Falls, PA
ACTIVITIES
Volunteer, Geneva College Student Union Volunteer, Habitat for Humanity
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Adobe (Acrobat and Photoshop)
W indows Operating System
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