Functional Consultant

ASHWINI S

#W**/*** behind General Hospital, Robertsonpet KGF 563 122

• +91-959******* • *****.*******@*****.***

Snapshot

Techno Functional consultant with 3.5 years of experience in designing, developing, implementing and maintaining

HR Applications.

Certified in SuccessFactors LMS and SuccessFactors BizX Suite.

2 years of experience in SuccessFactors LMS, first and second level customer support and solutions for 1000’s of

customers across the globe.

Professional Experience

SAP Labs India Pvt Ltd, Bangalore, Techno functional consultant January 2013 till date

Job Responsibilities

Managing LMS functions: create and update training requirements in the LMS, set up instructor led training

(ILT) and online courses, reset passwords, assign training curriculums and enters transcripts.

Configuring Virtual Learning Session in LMS for Customers.

Investigating /researching system issues and errors to determine causes, analyzing faults and recommending

corrections for LMS.

Co ordinate the Live WebEx meeting with the Customer in order to understand the issue in detail and provide

the resolution at the earliest.

Writing PL/SQL scripts to make changes in Database as per customer request.

Modifying the Backend XML data model as per the customer requirement.

Proactively providing Level 1 and level 2 help desk support to 800+ SuccessFactors LMS Customers across

the world.

Collaborate with Learning Technologies to successfully analyze business needs and improve work processes.

Co ordinate with Operation team and Database team to resolve issues in line with agreed service levels.

Coordinating with the Tier 3 team to fix the customers issues.

Expertise in Issue tracking system – SeOD ( Service On Demand)

ISM Technologies Bangalore, Techno functional consultant Oct 2010 to June 2012

Projects and Key Responsibilities

Project 1: Plateau

Subject matter expert on Plateau LMS from system architecture (solution design) to ongoing

support and maintenance.

Involved in Implementation of Plateau.

Strong project design and management competency.

Maintain data integrity rules and processes.

Generate and distribute reports.

Perform data monitoring tasks as assigned.

Project 2: Payroll Management System

Involved in Client interaction on regular basis to understand the Business of the Client.

Worked as Developer, Tester & Reviewer.

Involved in Writing the Stored Procedures, Functions in PL/SQL (MySQL)

Code Review and performance tuning of the SQL queries

Reviewed the Functional Requirements Specification.

Bug Fixing, modification and enhancement of existing code.

Soft Skills

Good in establishing credibility with clients and educate/guide clients for the system configuration

which ensure the quality of deliverables meet client expectations.

Self motivated professional providing creative solutions, working constructively as a team member or

independently.

Familiarity with administrative and security considerations

Amazing ability to aid technical team members.

Deep knowledge of configuration actions.

Outstanding ability to troubleshoot workflow issues.

Good communication skills, Good organizational skills and time management skills.

Ability to develop and present new ideas and conceptualize new approaches and solutions.

Adaptable to changing environment.

Self starter, quick learner, goal oriented, resourceful team player with good Interpersonal.

Effective Problem solving and Decision Making Skills and looking ahead for great career in a fair working

environment with opportunities to grow.

Education

• B.E in Information Science

From Dr. T. Thimmaiah Institute of Technology, KGF with FIRST CLASS in 2010

Technical Skills

HTML, JavaScript, XML, MySQL, Java, J2EE, JDBC, Servlets, JSP & PL/SQL. Apache Tomcat & Web Logic.

Personal Data

Nationality : Indian

Gender : Female

Date of Birth : 19/09/1988

Marital Status : Single

Passport Number : M1606566

Languages Known : English, Tamil, Kannada and Hindi

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