Customer Service Representative

B rina Rozman

*** ***** **.

O ttawa, Ontario Cell: 613 854

2019

K1K 3G9 Email:

b **********@*******.***

Career Objective:

Full t ime undergraduate student at Carleton University looking for valuable work

experience. I am studying for a major in Psychology with a minor in Law. I am available to

work weekends.

Core Strengths:

-Mul ti tasking skills

-Organized

-Superior Customer Service skills

-Team Worker

-Quick learner

-Punctual

Volunteer Experience:

CHEO Telethon (2009)

- Answered phones and took customers pledges.

Leadership Class (2011)

- Selected to be a part of the leadership class. Buil t leadership skills, worked in teams and

i ndependently. Organized events, dealt with budgeting and money.

Work Experience:

Dr. Nicolas Sheshko – Ottawa, Ontario (August 2012 – Present)

Administrative Assistant

Process patients medical charts. Organize appointments for patients with specialists;

i ncludes calling, mailing, and faxing referrals. High responsibility and requires high

organization. Reception experience as well, including checking in patients and booking and

confi rming appointments.

Mastermind Toys – Ottawa, Ontario (November 2013 – Present)

Sales Representative

Demonstrated customer service on cash and sales f loor. Handled money and processed

debit/credit/gift card t ransactions. Opening and closing cash.

Farm Boy - Ottawa, Ontario (February 2011 – August 2013)

Customer Service Representative

Cashier – Handled money and debit/credit slips. Maintained a balanced f loat.

Demonstrated superior customer service skills.

Certifications:

Smart Serve Certification

W HM IS Certification

E ducation:

Rideau High School – Ottawa, Ontario (2012)

H igh school graduate as of June 2012.

Carleton University – Ottawa, Ontario (2012 – Present)

Full t ime undergraduate student studying with a major in Psychology and a minor in Law.

T hird-year student.

Contact this candidate