Betty Coutee

**** ********* **** #***

Grand Prairie, Texas 75050

936-***-****

acfte1@r.postjobfree.com

OBJECTIVE

To acquire a challenging position in Business Administration/Operations Management

with a reputable company; which will allow me to utilize my relevant knowledge,

skills, and experience. Specialized in desktop publishing, customer service in fast

paced office settings, and works as a team player.

WORK HISTORY

Lee TranService, Lufkin, TX 2013-2014

License Permitting/Background Investigations Technician

Operates a comprehensive vehicle database that captures critical information for vehicles and monitors

changes made to the fleet. Administration of all vehicle titling, registration and permitting needs.

Application compilation and management to obtain US DOT Number and FMCSA/State Authority permits.

Initial, supplemental and renewal application processing/management for IRP/Base Plate Registrations,

UCR, IFTA and management Permits. Electronic filing of Federal Heavy Vehicle Use Tax (HVUT) 2290

Returns/refund request and IRS payment. Obtain insurance of temporary trip and/or fuel permits.

Streamlined and integrated processes with IRP agencies and state personnel that allow expedited

process and credential issuance. Consulting expertise in licensing selection and cost reduction

strategies. Complies with all administrative procedures and regulations using critical-thinking, analytical

and creativity skills to perform background checks for license clearance. Work with clients to update

records and promptly submit to the state.

Lufkin Independent School District, Lufkin, TX 2012-2013

Substitute Teacher

Follows the regular lesson plan of the absent teacher; give assignments and quizzes, look after the safety

of students, enforce discipline in class and monitor students during recess periods. Meets with the

principal and staff regarding any questions, concerns about the lesson plan, or rules and regulations of

the school. Complies with all building procedures and schedules; prepares and submits a summary of my

work; updates the regular teacher of situations or problems encountered; adheres to school and

administrative procedures; implements effective pupil handling; maintains high standards of education;

provides guidance and advise to students, shows interest in a student’s progress; and encourages

critical-thinking, analytical and creativity skills. Work with other teachers; update records and promptly

submit reports; respect personal privacy and maintain confidentiality regarding students and consult with

parents. Monitors behavior of students and reports to the principal any flagrant issues or problems;

reports evidence of suspected child abuse to authorities and supervises non-classroom activities and

when assigned. Prepare and graded test, and other duties as assigned.

Lufkin Workforce Solutions, Lufkin, TX 2005-2010

Career Specialist

Assisted case management services in helping customers obtain employment. Worked closely with all

staff to ensure customer participation in activities and provided follow up after job placement. Conduct

and/or coordinate assessments/testing, which may include computer or paper. Developed employment

plans for each customer. Refer the customer to appropriate work activities such as OJT. Monitor each

customer’s progress during participation in appropriate activities. Provide follow-up after job placement to

ensure job retention and the elimination of barriers, which may impede job retention. Maintain existing

connections to community resources and develop new networks to further the goals of the program, and

References and letter of recommendation available upon request

the success of customers. Assist customers in working with other community and social service

organizations by serving as a customer advocate. Make customer evaluations available in all offices.

Accomplish program and personal development goals. Perform other duties as assigned by the Project

Manager or Site Manager including assignment to work in other components of the program as needed.

Counsel, mentor, and track the progress of all such obligations of customer.

Lufkin Workforce Solutions (Lockheed Martin Contractors), Lufkin, TX 1999-

2005; Customer Service Representative

Conducted overview of programs offered and available. Organized and facilitated workforce orientation

classes on a weekly basis. Facilitated unemployment profile classes, and scheduled appointments for

unemployed clients. Assisted case management services in helping customers obtain employment.

Worked closely with all staff to ensure customer participation in activities and provided follow up after job

placement. Conduct inventory of office supplies and processed requests for new supplies. Orientate

customers in the resource area where computers are used to locate jobs in which they have experience,

skills, education and/or interest. Data enter new applications for customers. Prepared monthly reports to

calculate the success rate of applicants. Maintain existing connection to community resources and

develop new ones to further the goals of the program and the success of customers. Assist with

answering 13 line switchboard as needed. Administer TABE Assessment for WIA Youth/Adult, Choices

Tanf, Caps, Copes, and Cops. Monitor each customer’s progress during participation in choices program.

Clarks Department Stores, Lufkin, TX 1997-1999

Retail Sales Clerk

Greeted and assisted customers with merchandise for personal purchase. Gave merchandise

demonstration and details to the clients. Ensured that the displayed merchandise in the store comply with

company standards. Followed standard operating procedures of the store. Completed all tasks assigned

by the sales manager. Maintained cleanliness and proper display order of the merchandise in the store.

Assisted the customers in billing and packaging process at checkout. Coordinated and synchronized work

with the other departments of the store. Maintained all records of sold inventory and filling order forms for

new store purchases. Reported loss and damaged merchandise, customer feedback and complaints to

the sales or store manager. Opened, closed, and balanced register.

Lufkin Independent School District, Lufkin, TX 1993-1996

Teacher’s Aide

Assisted classroom teacher with lesson; give assignments and quizzes, look after the safety of students,

enforce discipline in class and monitor students during recess periods. Updates the regular teacher of

situations or problems encountered; adheres to school and administrative procedures; implements

effective pupil handling; maintains high standards of education; provides guidance and advise to students,

shows interest in a student’s progress; and encourages critical-thinking, analytical and creativity skills.

Work with teacher; respect personal privacy and maintain confidentiality regarding students and consult

with parents. Monitors behavior of students and reports to the principal any flagrant issues or problems;

reports evidence of suspected child abuse to authorities and supervises non-classroom activities and

when assigned. Graded student homework, test, and other duties as assigned.

EDUCATION

Associates of Applied Science

Angelina College, Lufkin, TX - 2008-2009

Angelina College, Lufkin, TX - 1998-2002

Lufkin High School, Lufkin, TX - Spring 1981-Diploma

COMPUTER SKILLS

• Windows, 98, 2000, XP, Microsoft Word, Word Perfect, 10-Key, PeopleSoft,

Excel, PowerPoint, Office, Outlook Express, and Internet.

• Over 12 years of related experience.

CERTIFICATES

• Applied Business Communications

References and letter of recommendation available upon request

• Managerial and Financial Accounting

• Computer Applications Systems

References and letter of recommendation available upon request

Contact this candidate