Customer Service Representative
Resume:
Betty Coutee
Grand Prairie, Texas 75050
************@*****.***
OBJECTIVE
To acquire a challenging position in Business Administration/Operations Management
with a reputable company; which will allow me to utilize my relevant knowledge,
skills, and experience. Specialized in desktop publishing, customer service in fast
paced office settings, and works as a team player.
WORK HISTORY
Lee TranService, Lufkin, TX 2013-2014
License Permitting/Background Investigations Technician
Operates a comprehensive vehicle database that captures critical information for vehicles and monitors
changes made to the fleet. Administration of all vehicle titling, registration and permitting needs.
Application compilation and management to obtain US DOT Number and FMCSA/State Authority permits.
Initial, supplemental and renewal application processing/management for IRP/Base Plate Registrations,
UCR, IFTA and management Permits. Electronic filing of Federal Heavy Vehicle Use Tax (HVUT) 2290
Returns/refund request and IRS payment. Obtain insurance of temporary trip and/or fuel permits.
Streamlined and integrated processes with IRP agencies and state personnel that allow expedited
process and credential issuance. Consulting expertise in licensing selection and cost reduction
strategies. Complies with all administrative procedures and regulations using critical-thinking, analytical
and creativity skills to perform background checks for license clearance. Work with clients to update
records and promptly submit to the state.
Lufkin Independent School District, Lufkin, TX 2012-2013
Substitute Teacher
Follows the regular lesson plan of the absent teacher; give assignments and quizzes, look after the safety
of students, enforce discipline in class and monitor students during recess periods. Meets with the
principal and staff regarding any questions, concerns about the lesson plan, or rules and regulations of
the school. Complies with all building procedures and schedules; prepares and submits a summary of my
work; updates the regular teacher of situations or problems encountered; adheres to school and
administrative procedures; implements effective pupil handling; maintains high standards of education;
provides guidance and advise to students, shows interest in a student’s progress; and encourages
critical-thinking, analytical and creativity skills. Work with other teachers; update records and promptly
submit reports; respect personal privacy and maintain confidentiality regarding students and consult with
parents. Monitors behavior of students and reports to the principal any flagrant issues or problems;
reports evidence of suspected child abuse to authorities and supervises non-classroom activities and
when assigned. Prepare and graded test, and other duties as assigned.
Lufkin Workforce Solutions, Lufkin, TX 2005-2010
Career Specialist
Assisted case management services in helping customers obtain employment. Worked closely with all
staff to ensure customer participation in activities and provided follow up after job placement. Conduct
and/or coordinate assessments/testing, which may include computer or paper. Developed employment
plans for each customer. Refer the customer to appropriate work activities such as OJT. Monitor each
customer’s progress during participation in appropriate activities. Provide follow-up after job placement to
ensure job retention and the elimination of barriers, which may impede job retention. Maintain existing
connections to community resources and develop new networks to further the goals of the program, and
References and letter of recommendation available upon request
the success of customers. Assist customers in working with other community and social service
organizations by serving as a customer advocate. Make customer evaluations available in all offices.
Accomplish program and personal development goals. Perform other duties as assigned by the Project
Manager or Site Manager including assignment to work in other components of the program as needed.
Counsel, mentor, and track the progress of all such obligations of customer.
Lufkin Workforce Solutions (Lockheed Martin Contractors), Lufkin, TX 1999-
2005; Customer Service Representative
Conducted overview of programs offered and available. Organized and facilitated workforce orientation
classes on a weekly basis. Facilitated unemployment profile classes, and scheduled appointments for
unemployed clients. Assisted case management services in helping customers obtain employment.
Worked closely with all staff to ensure customer participation in activities and provided follow up after job
placement. Conduct inventory of office supplies and processed requests for new supplies. Orientate
customers in the resource area where computers are used to locate jobs in which they have experience,
skills, education and/or interest. Data enter new applications for customers. Prepared monthly reports to
calculate the success rate of applicants. Maintain existing connection to community resources and
develop new ones to further the goals of the program and the success of customers. Assist with
answering 13 line switchboard as needed. Administer TABE Assessment for WIA Youth/Adult, Choices
Tanf, Caps, Copes, and Cops. Monitor each customer’s progress during participation in choices program.
Clarks Department Stores, Lufkin, TX 1997-1999
Retail Sales Clerk
Greeted and assisted customers with merchandise for personal purchase. Gave merchandise
demonstration and details to the clients. Ensured that the displayed merchandise in the store comply with
company standards. Followed standard operating procedures of the store. Completed all tasks assigned
by the sales manager. Maintained cleanliness and proper display order of the merchandise in the store.
Assisted the customers in billing and packaging process at checkout. Coordinated and synchronized work
with the other departments of the store. Maintained all records of sold inventory and filling order forms for
new store purchases. Reported loss and damaged merchandise, customer feedback and complaints to
the sales or store manager. Opened, closed, and balanced register.
Lufkin Independent School District, Lufkin, TX 1993-1996
Teacher’s Aide
Assisted classroom teacher with lesson; give assignments and quizzes, look after the safety of students,
enforce discipline in class and monitor students during recess periods. Updates the regular teacher of
situations or problems encountered; adheres to school and administrative procedures; implements
effective pupil handling; maintains high standards of education; provides guidance and advise to students,
shows interest in a student’s progress; and encourages critical-thinking, analytical and creativity skills.
Work with teacher; respect personal privacy and maintain confidentiality regarding students and consult
with parents. Monitors behavior of students and reports to the principal any flagrant issues or problems;
reports evidence of suspected child abuse to authorities and supervises non-classroom activities and
when assigned. Graded student homework, test, and other duties as assigned.
EDUCATION
Associates of Applied Science
Angelina College, Lufkin, TX - 2008-2009
Angelina College, Lufkin, TX - 1998-2002
Lufkin High School, Lufkin, TX - Spring 1981-Diploma
COMPUTER SKILLS
• Windows, 98, 2000, XP, Microsoft Word, Word Perfect, 10-Key, PeopleSoft,
Excel, PowerPoint, Office, Outlook Express, and Internet.
• Over 12 years of related experience.
CERTIFICATES
• Applied Business Communications
References and letter of recommendation available upon request
• Managerial and Financial Accounting
• Computer Applications Systems
References and letter of recommendation available upon request
Contact this candidate