Customer Service Manager
Resume:
Dan Vercek
Lantana, TX *****
**********@***.***
Career Objective: To capitalize on my existing experience in order to initiate an
unprecedented level of success and profitability within a
professional corporation.
Accomplishments:
-Aggressively modulated the overflow of Aged Inventory
Upon my arrival at EAM.
-Contributory in a campaign that generated Exclusive telemarketing
Leads for Heathrow Funding
-Pioneered and established a clientele in the Southwest
Region for Right Choice
-Migrated FSO Bank Loans Team from New York to Dallas
Experience: JP Morgan Chase Dallas, TX
AVP-Operations Manager I-Hedge Fund Services
July 2013 to Present
* Managed the migration of the FSO Bank Loans team from New York
to Dallas.
Oversee 2300 positions and 13 clients within the new Dallas bank
loans team which consists of 11 Operations specialists and 3
supervisors
Provide superior customer service for our client base by managing
their daily trade and settlement activity within the bank loans they
hold positions.
• Oversee the cash break resolution and Asset Substantiation
processes for the clients bank loan positions under management
• Instrumental in testing new Updates for the Bank Loans Team
Accounting software Geneva
• Re-engineered the policies and procedures within the Hedge Fund
Services team managing FSO bank Loans
• Managing the current on-boarding of a new client with 1800
positions onto our software platform Geneva which will more than
double our current position management
AVP-Operations Manager I-REO Dept. June 2011 to July 2013
Supervise daily business practices, resolve conflict, conduct
performance reviews, coordinate staff meetings and drive
productivity for approximately 40 employees.
Daily evaluation and approvals of complex REO transactions
Perform efficient property management striving to minimize risk on
behalf of Chase with full compliance of company parameters
Create new policies and procedures to assist in the efficiency and
productivity of the REO department.
Present creative marketing tools for default management to recoup
financial loss on behalf of JP Morgan Chase
Exceed customer service expectations while managing a phone unit
that handles 14000 calls per month.
continually maintain the task queue inclusive of AVP and VP job
specific assignments.
Implemented new process flows, desktop procedures and internal
reference documents on numerous projects.
Executive Asset Management
VP of Operations 2008 to 2011
• Established and implemented departmental policies, goals,
objectives and procedures
• Wrote, designed and presented sales marketing bids for
prospective clients
• Instrumental in restructuring geographical territories to improve
coverage of current MSA's
• Developed product marketing strategies to include employee
incentive program and sales promotions
• Monitored performance of REO agents to ensure efficient property
disposal within specific time constraints.
• Examined financial statements, sales activity reports and other
performance data to measure productivity
• Supervised 44 employees, resolved conflicts, determined staffing
requirements and oversaw other various personnel processes.
• Maintained goal achievement records to determine any needs for
cost reduction and program improvements
• Increased client satisfaction by maximizing productivity while
minimizing risk
• Protected confidentiality and proper concealment of clients'
sensitive information through stringent security measures and
procedures.
Countrywide Home Loans
Home Loan Consultant 2007 to 2008
• Interim position while legal planning took place for Joint Venture
with Coldwell Banker Mid-America Group
• prepared and trained to be Branch Manager and Corporate Liaison
within the JV
• Priced loans accordingly to generate profit for the branch
• creatively prospected new business using innovative marketing
techniques and direct contact at Open Houses.
• Displayed superior negotiating skills while navigating through
difficult closing issues and legal obstacles
Heathrow Funding, Inc.
Senior Operations Manager/Corporate Pres. 2001 to 2007
• Oversaw mortgage origination, marketing, processing and
compliance departments from pre-marketing to post-closing
• consistently generated 4.5 to 5 million in monthly sales
• Managed warehouse line through close cooperation with wholesale
representatives
• Developed and maintained professional relationships with all
vendors and affiliates of Heathrow Funding
• Knowledge of Fannie Mae, DU, LP Guidelines
Education: St. Joseph's College Rensaelear, IN
Valencia Community College Orlando, FL
Southeastern Academy-Culinary Training Center Kissimmee, FL
References: Available upon request
Contact this candidate