Customer Service Assistant

Melissa Manning

**** ********* *** / ******** ** 02726

************@*****.*** / 508-***-****

SUMMARY

Graduate with BA in criminal justice and psychology. Excellent research, time management and problem solving skills.

Highly organized with the ability to manage multiple projects and consistently meet deadlines.

EDUCATION

Curry College, Milton, MA

Bachelor of Arts

Major: Criminal Justice, Psychology

CLINICAL EXPERIENCE

Intern Attleboro Center, Attleboro, MA December 2014 May 2014

● Conduct milieu structured therapeutic interventions as well as individual, family and group therapy for clients

● Led group therapy and individual counseling and participate in 1 hour of supervision with clinical director

each week

EXPERIENCE

Massachusetts State Police, Framingham, MA

Intern Underwater Recovery Unit Summer 2011 2012

● Help in process of body and evidence recovery

● Assisted with scuba divers in their mission to search different bodies of water

● A secretary to the higher officers and experience their daily duties

Curry College, Milton, MA

Dance team President Fall 2011 Spring 2014

● Choreograph all performances

● Run weekly practices, manage all paperwork and fundraising

Resident Assistant Spring 2012 Spring 2014

● Assist and respond to the needs of residents

● Created, planned, and implemented educational, social, and recreational programs

● Counseled peers on personal, academic, and career concerns

● Enforced and upheld policies

Head Summer Conference Assistant Summer 2012,2013,2014

● Take inventory of keys and Inspect halls for prior damages & assessing damages at the end of conference

● Serve as a liaison between both internal and external groups

● plan and lead group staff meetings

● Supervision of other conference assistants

Fitness Center Desk Attendant Fall 2012 Spring 2014

● Receive and route incoming calls and perform routine office support functions

● Understand and enforce policies and assist with the security of the building

● Provide, great customer service to all members, guests and visitors

● Tend to all needs, questions, and concerns of members and direct to the appropriate staff

Academic Deans Office Assistant Summer 2013

● Provides efficient & professional administrative support of the academic dean

● Plans and schedules meetings, responds to various inquiries of both external & internal, manage

communications via email, phone, etc.

● Organized & accurately maintains filing system of confidential information.

Teachers Assistant Fall 2011 Spring 2014

● Assist my professor in teaching a first year seminar class. Act as a role model and come up with daily

classroom activities.

● Helping with grading and a communicator for strong student teacher relationship.

TRAINING & SKILLS

Leadership training 2011, 2012, 2013,2014

Computing/ IT skills Microsoft office proficient

CBAT

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