Customer Service Representative
Resume:
Pleasant Prairie, WI *****
*************@***.***
DIANA DOMINGUEZ
Bilingual Customer Service Representative – M otivated and self-driven
OBJECTIVE
professional with over 2 years customer service experience who
genuinely likes helping people and known for my ability to build
relationships and educate customers, resulting in customer satisfaction.
Fluently Speaks Spanish
SKILLS &
Microsoft Word and Excel
ABILITIES
EXPERIENCE SCHEDULER, AVERUS IN C.
June 2011- O ctober 2013
Responsible for ensuring that customer inquiries are resolved
by telephone, letters, faxes or emails.
Using in house system to record necessary information
Translate and assist with Spanish speaking customers
Responsible for creating daily routes for Fire Technicians
Calling customers to set up appointments
Entering contracts for new customers into the system
Responding to incoming calls in high volume.
Responsible for verifying all customers information making
s ure it was updated and assist them in any questions that they
have and retain their service.
Assist other departments with additional work and special
projects as requested.
Keeping up to date with company products, services and procedures.
CASHIER, CUSTOMER SERVICE, TRAVELCENTERS OF AMERICA
December 2013- August 2014
Assisting customers
Tremper High School, Kenosha, WI 2006-2010
EDUCATION
Gateway Technical College 2010-2013
Herzing University 2013-Present
Currently pursuing degree in Office M edical Administration
REFERENCES AVAILABLE UPON REQUEST
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