Manager Sales
Resume:
*******@*****.***
San Antonio, TX 78247
Anna Maria Ervin
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Summary
• Fourteen years in the financial industry with eight years of mortgage experience
• Seven years of management/supervisory/leadership roles
• Five years of formal classroom training and developing of adult learners
• Excellent organizational skills, advanced writing skills, verbal communication
skills, strong interpersonal skills, problem solving skills, decision making skills,
attention to details and ability to work under pressure
• Proficiency with Microsoft Office including Word, Excel, and PowerPoint
Experience:
USAA Federal Savings Bank December 2006 - Present
Vendor Management - Business Advisor
• Management of business performance provided by third party vendors ensuring
contractual agreements are adhered to, while strengthening relationships between
business stakeholders and external vendors
• Partner with Product Managment to identify key strategic opportunities to
enhance processes and strengthen the financial security of the business
• Presentations to senior leadership to present on operational and performance
issues while proposing strategic solutions and follow through on the execution of
agreed upon process improvements
• Manage the integration, implementation and operation of system enhancements
between business stakeholders and third party vendors
• Partner with procurement on negotiations and finalizing of contracts, statements
of work, and requests for proposal
• Audit financials validating accuracy prior to approving for payments of up to
$10M
• Preparation of monthly deliverables, reporting on service levels provided by third
party vendors and ensuring regulatory compliance guidelines are adhered to
• Site visits to third party vendor headquarters and offices to audit processes and
performance, and enhance relationships; Faciliate weekly/bi-weekly/monthly
conference calls between senior leadership of business stakeholders and senior
leadership of external vendors
Vendor Relations - Bank Fulfillment Manger
• Managed day to day operations between third party vendors and USAA Mortgage
Fulfillment department, while developing Vendor Relations employees by setting
expectations and encouraging each employee to share his/her potential skills to
maximize talent for the sucess of the business
Responsible for creating and implementing process improvements within the
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department, third party vendors, and bank fulfillment which resulted in effective
and streamlined processes and procedures, thus saving time and resources
Created a database platform in LEADS360 for proficiency and accurate reporting
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Loan Set-Up Team - Bank Fulfillment Manager (Inbound Call Center)
• Business process improvement - started up a new call center within the
mortgage department–hired, trained, managed 42 employees
• Supported, managed and developed teams by providing coaching and guidance
• Participated in strategic planning and implementation of process improvements
to enhance and streamline processes and procedures
• Preparation of training materials and facilitation of training classes
• Leadership role for mortgage teams – transformational leadership with a
supporting/coaching leadership style
First Mortgage – Bank Fulfillment Manager
• Managed the day to day operations of a mortgage team which consisted of
mortgage processors, mortgage closers and mortgage underwriters
• Responsible for the development and growth of my employees and attaining
established mortgage goals
First Mortgage – Mortgage Processor SR/I/II/III
• Processed conventional mortgage loans (purchases and refinances)
• Underwriting of mortgage loans – with Mortgage lending authority
• Facilitated Mortgage Processing pipeline training classes
JP Morgan Chase Bank September 2000 – August 2006
Bank Officer – Personal Banker
• Contributed directly to the success of the firm by maximizing the depth and
profitability of relationships by acquiring, retaining, and expanding
relationships
• Worked with customers analyzing their financial goals and assisted them with
attaining their financial goals
Senior Sales Analyst
• Facilitated and negotiated the bidding process of charged off credit card debt
portfolios between debt buyers
• Strategically created sales portfolios of charged off credit card debt for sale to
debt buyers and/or agency placement for collection
• Audited certified debt buyers accounts to ensure compliance regulations were
continuously being met
• Facilitated meetings with certified debt buyers to establish and continue the
business relationships
Education:
Masters of Science in Organizational/Developmental Leadership Studies
Our Lady of the Lake University – San Antonio Texas
Bachelors’ of Science in Criminal Justice – Saint Leo University
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