Customer Service Manager
Resume:
Andrea Kirol
Lake Ronkonkoma, New York 11779
*.*****@*******.***
OBJECTIVE:
To utilize my 20+ years of experience covering Sales Operations,
Distribution, Customer Service and
Inventory Management in an environment that presents a challenge and an
opportunity for further personal
and career development.
PROFESSIONAL WORK EXPERIENCE:
Henry Schein June 2012 -
April 2013
Profit Manager Corporate Inventory Management
. Managed the entire inner margin / investment buy process by working
closely with management and the Inventory Management teams
. Managed the ROI process related to rebate programs, exclusive
agreements and related direct buys by working closely with management
and the Rebate Program Drivers and/or Business Development teams
. Worked with the buying teams to ensure all ROI related purchases were
executed timely and communicated to suppliers accordingly
Medical Action Industries
November 2007 - April 2012
Manager of Rebates & Commission Admin
Managed a staff of 3 (Two Rebate Coordinator's and a Business Analyst)
Rebates
. Responsible for over $100 MM requested rebates from over 70
distributors with a discrepancy rate of <0.40%.
. On boarded with over $1.2 MM in requested rebates discrepancy a rate of
3%. As of company reorganization reduced rebate discrepancy rate to
0.40%.
. Accountable for over 600k lines of rebate data monthly.
. SAP Vistex implementation team, which delivered a seamless migration of
data upon go live in 2011.
Commissions
. Managed six commission plans for over 90 Sale representatives, Regional
Directors, and Specialties.
. Responsible for territory alignment throughout the continental United
States, MAI Sales Force Territory Management tools and end users.
. Informed and updated Senior Management and staff on causes for anomaly
in sales data, utilizing skills such as
. Data mining
. Trend analysis
. Understanding order entry patterns
. Rebate discrepancies
. Buy- ins
. Member of Commission planning team with responsibilities that included
data modeling, end user testing, region restructure and execution of
new plans.
. Founder of Medical Action University, a peer based training program.
Dukal Corp November 2003-November
2007
Warehouse/Inventory Control Manager
Managed a staff of 24 (2 supervisors and 22 warehouse associates)
. Organized and conducted year- end inventory for >1,300 line items,
8,300 bin locations valued at $9MM.
. Accountable for the flow of over 200 inventory transactions within
three separate locations daily.
. Direct the receiving of over 500 ocean containers inbound yearly.
. Oversee the shipment of up to 5,500 cases of outbound freight daily.
Demand Manager
. Responsible for the implementation of a $40MM 12 month rotating yearly
forecast for >1,300 line items.
. Developed a strong process/relationship with buyers and sales force to
capture any major increase or decrease in demand.
Customer Service Manager
. Supervise a customer service staff that managed an average of 2,000
transactions per month which included order entry, invoicing and credit
inquiries.
. Worked closely with sales in prioritizing shipments to critical
customers.
. Developed and organized a daily shipping report for one of the
company's largest customer to manage the activity of over 170 private
labeled line items.
Precision Heating and Air October 2000-
January 2003
Operations Manager
. Responsible for entering and maintaining all clients estimates,
proposals and contracts within Quick Books.
. Duties included maintaining inventory levels and updating purchase
orders on a computerized inventory system.
. Organized and managed all vendors' orders and pricing.
. Optimized the scheduling of customers, field crews and sales personnel.
PTS America Inc. May 1998-May 2000
Customer Service Manager / Client Relations
. Accountable to the Executive Vice President for communication across a
staff of >100 buyers, planners and sale representatives.
. Drove inventory planning, purchasing and system item maintenance.
. Responsible for tracking and distribution of all air and ocean freight
shipments, which included all point of entry (P.O.E.) orders.
. Streamlined all retailers' routing guides eliminating charge backs due
to improper routing.
Bed Bath and Beyond December 1995-
May 1998
Buying Office Data Integrity Coordinator
. Correlated and managed the corporate vendor master file system - a
database containing >14,000 vendors.
. Developed and organized a specialized filing system to enhance accuracy
and efficiency of rebate agreements; resulted in 100% database and
accounts payable integrity.
Office Associate
. Responsible for maintenance of inventory levels and updating purchase
orders on a computerized inventory system.
. Organized and managed accounts payable at the store level.
Sales Associate
. Accountable for organizing and merchandising of various departments,
and developing inner store contacts and vendor relations concerning
customer service.
United States Air Force September 1989-May
1994
Material Storage / Distribution Specialist
. Managed all storage and issue transactions with an automated database,
which included over 750,000 line items.
. Directly responsible for achieving a 99% inventory accuracy rate for
all warehouse additions, deletions, and monthly changes.
. Accuracy resulted in directly reducing delinquent documents from 200
per day, to less than 1 per day.
Suffolk County Community College
Associates Degree 2014
SKILLS:
SAP, Excel, MS Office,Microsoft Word, Accpac, Trading Partner, PC, AIMS
and Access
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