Service Advisor

Joseph Sturgeon

*** ******** *******

Gilberts, IL 60136

T 847-***-****

**********@***.***

OBJECTIVE

I am highly motivated and a customer detail-oriented and customer-focused, I will provide the highest level

of customer satisfaction along with good communication skills and show respect to those I work with or

encounter.

Experience

Assistant Service Manager, Elmhurst Toyota; Elmhurst, IL 2010 - Present

• Maintain professionalism and care to ensure customers’ needs are met.

• Assist in managing the Service Department when the Service Manager is away.

• Effectively consult customers of their automotive needs and excel in sales.

Automotive Service Guide, Bill Jacobs Land Rover, Hoffman Estates, IL 2009-2010

• Maintained an excellent Customer Service rating.

• Assisted in managing the Service Department.

• Consulted customers on their service needs and worked effectively with other team members to ensure

that quality work was completed.

Automotive Service Consultant, Autobarn Volkswagen, Evanston, IL 2008-2009

• Maintained an excellent Customer Service rating.

• Advised customers of their automotive service needs.

Automotive Service Advisor, Howard Orloff Imports, Chicago, IL 2005-2007

• Maintained an excellent Customer Service rating.

• Advised customers of their automotive service needs.

• Worked with other team members to ensure the Service Department ran smoothly.

Automotive Service Advisor, Bredemann Toyota, Park Ridge, IL 1992-2004

• Scheduled appointments for customers’ automotive service needs.

• Calculated technician hours for payroll purposes.

• Performed routine maintenance and warranty repairs.

Education

University of Phoenix, Schaumburg, IL General Education Studies

Lincoln Technical Institute, Norridge, IL - Automotive Technology Certificate

Received the First Instructor’s Award for Academic Excellence

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