Sales Representative Customer Service

John Sinkala

*** **** ***** ** *** *** 651-***-****

Saint Paul, MN 55101 ************@*****.***

SUMMARY

Experienced retail sales representative and recent college graduate seeking to transition vast sales

and customer care experience into an entry-level business analyst, marketing or project

management position. I have related coursework experience in product lifecycle management and

an IT educational background.

EDUCATION

Metropolitan State University, St. Paul, MN June 2015

Bachelor of Science: Supply Chain And Operations Management

Metropolitan State University, St. Paul, MN December 2013

Bachelor of Science: Business Administration

Academy International Computer & Commercial Training Institute, Kempton Park Johannesburg

June 2005

Diploma: Pc Support Technician (A+, N+ certified)

PROFESSIONAL EXPERIENCE

T- MOBILE, Maple Grove, MN 2009-Present

Senior Sales Representative

• Provide solutions for customers seeking cellular service

• Collaborate with managers and sales team members to resolve customer complaints

• Discover customer needs through asking lifestyle questions

• Monitor customer preferences to determine focus of sales efforts

• Balance tills at the beginning and end of shifts

• Conduct technical troubleshooting to identify and resolve customer device issues

• Exceeded customer growth quota consecutively by over 120%

• Generated $67314.76 in revenue with a quota of $50677.81 for the year of 2012, and

exceeded revenue quota by more than 10% there after.

• Ranked top 5 in the nation for customer growth consecutively for three years

SEARS, St. Paul, MN 2008-2009

Electronics Sales Representative

• Maintained inventory for the electrical department

• Provided customer service as well as solutions to customers

• Performed maintenance on electrical devices

BEST BUY, El Segundo, CA 2006–2007

Electronics Sales Representative

• Utilized relationship selling to build profitable customer relationships leveraging Best

Buys full range of products

• Identified customer needs by using best buys customer centricity model.

• Provided customer service as well as solutions to customers

PROFESSIONAL AFFILIATIONS

The International Leadership Institution 2005- present

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, A+, N+, Watson, Quick View

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