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Human Resources Customer Service

Location:
Farmingville, NY
Posted:
September 07, 2014

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Resume:

Joseph Gonzalez (***) ***-

**** ****

** ******** **** (845)

***-**** ****

Stormville, NY 12582

acftap@r.postjobfree.com

Results-oriented professional with broad based Human Resources,

Recruitment, Safety, Benefits, and Payroll experience with strong employee

and labor relations skills. Progressive project and organizational leader

known for driving and achieving goals. Recognized record of achievement

rewarded by consistent growth in responsibilities with greater impact on

employee effectiveness.

PROFESSIONAL WORK HISTORY

RCN Director Human Resources Mar

2012 - Present

. Privately Held telecommunication (cable/internet/phone) company with

locations in NY, DC, MA, PA, NJ.

. Responsible for all facets of the Human Resources in the New York

market consisting of 160 employees.

. Excellent record of achievement

. Demonstrated commitment to company mission and driving divisions to

meet goals.

. Commitment to helping all levels of employee base thus creating a

climate of trust and open door.

. Coaching managers at better directing and developing employees that

supports the company's goals and objectives.

. Significant role in union avoidance tools and practices

Ferraro Foods Inc. Director Human Resources & Risk Manager

Sept 2011 - Mar 2012

. Ferraro Foods services over 3500 customers in 16 states. They operate

two distribution facilities; their flagship facility in Piscataway,

New Jersey and their facility in High Point North Carolina. They are

a leading Italian Food distributor in the marketplace delivering

quality food products, value, and reliable service.

. Directed and coordinated all Human Resources services to Ferraro

Foods, Inc. staff and employees in New Jersey and North Carolina.

Directly responsible for impacting cultural change throughout this

well established world class organization.

. In addition for all Risk Management, Safety and DOT Platforms.

. Ensured successful night warehouse operations by interaction with

supervisors, drivers, customer service as well as customers for issue

resolution (returns, mis-picks, damage product, etc)

LSG Sky Chefs Manager Human Resources

Feb 2011 to Sept 2011

. LSG Sky Chefs is the world's largest provider of in-flight services.

These include catering, in-flight equipment and logistics, in-flight

retail as well as the management of onboard service and related

airport services. LSG Sky Chefs partners with more than 300 airlines

worldwide and operates some 200 customer service centers in 50

countries, producing around 460 million airline meals a year.

. Directly responsible for the development and implementation of Human

Resource program for upwards of 550 employees both unionized,

administrative and management. Full generalist responsibilities

including, full cycle recruitment, offer letter, administrative

policies, employee relations, labor relations (local 37/100 Unite

Here), grievance process.

. Process owner for Health and Safety compliance, initiatives, and

liaison with agencies such as OSHA, DOT, and corporate office.

. Port Authority of NY & NJ Security clearance (JFK) with custom and

escort privileges.

Interstate Waste Services (IWS) Director Human Resources

Feb 2008 to Jan 2010

. Interstate Waste Service Inc. owns and operates approximately 40

facilities in NY, NJ, MA, PA, MD and VT. The combined assets

represent solid waste disposal capacity. With nearly $200 million in

annual revenue, and more than 1200 commercial, municipal, industrial

and institutional customers.

. Directly responsible for organization change, which includes all

elements of change.

. Completed 10 acquisitions with sales totaling, $25 million in sales.

. Directly responsible for the development of all Human Resource program

for upwards of 550 employees both unionized, administrative and

management. Full generalist responsibilities including, full cycle

recruitment, offer letter, benefits development, administrative

policies, employee relations, labor relations (local 945 NJ, Local 108

NY, local 124 NY and local 453 MD), grievance process, payroll admin

and HRIS administration, Ceridian & adp payroll systems, and ezlabor.

. Responsible for all employee relations, labor relations, conflict

resolution, and skills development.

. Manage multi location 401(k), Deferred Compensation, defined benefit,

Life, STD, LTD, FMLA, Health and Voluntary Benefit plans.

. Responsible for Health and Safety compliance, initiatives, and liaison

with agencies such as OSHA, DOT

Astoria Generating Co. (USPG) Director Human Resources

May 2006 to Dec 2007

. US Power Generating Company owns and operates eight power generation

facilities with a total capacity of 5,000 megawatts. The combined

assets represent generation of approximately 20% of overall load in

New York City, and approximately 50% of the Boston metropolitan area.

. Responsible for the development of a start-up Human Resource program

for upwards of 210 unionized employees and approximately 52

administrative or management employees. Full generalist

responsibilities including, full cycle recruitment, offer letter,

benefits development, administrative policies, employee relations,

labor relations (local 1-2 NYC & Local 369 Boston).

. Compensation administration using Hewitt, ERI and other compensation

data collection services specific to industry, skill set, and

location.

. Responsible for organization change including the merging of two

company cultures.

. Develop and implement human resources policies, employee benefits,

authored employee handbook, co-authored safety handbook, performance

management system, developed organization charts, assisted with the

development of goals and objectives.

. Responsible for all employee relations, labor relations, conflict

resolution, skills development, 401(k), Deferred Compensation, defined

benefit, Life, STD, LTD, Health, voluntary benefit plans, worker

compensation claims, unemployment administration.

Palladia, Inc. Director

Human Resources Nov 2005 to May 2006

. Palladia Inc. is one of the largest not-for-profit, multi-service

agencies in New York City. Palladia currently serve approximately

1,500 clients per day in 28 distinct human service programs.

. A true generalist role with end-to-end responsibilities for the human

resources department, which includes a staff of 5.

Millennium Hotels & Resorts Regional Director Human

Resources Aug 2002 to Nov 2005

. Millennium Hotels is an upscale company with deluxe properties

situated in premier locations in major U.S. cities or prominent

business locations. They offer travelers comfortable, stylish and

interesting surroundings. The properties serve international business

and leisure travelers and offer impeccable facilities and standard of

services, with 3500 employees in the USA.

. Responsible for the corporate governance for sixteen Millennium brand

properties and four non-Millennium properties, as well as direct

responsibility for the Millennium Broadway location.

. Effectively communicated corporate information to 19 locations

including 17 HR Directors, 17 Payroll administrators and 10 Benefits

administrators.

. Provide advise, direction and information on employee relations issues

maintaining local interest.

ADDITIONAL WORK HISTORY

Independence Community Bank Assistant VP, Payroll & Benefits

1997 to 2002

EDUCATION

Bachelor of Business Administration, Human Resources Management, GPA 3.4

American InterContinental University, Hoffman Estates, IL, November 2008

Associate of Arts in Business Administration, GPA 3.8

American InterContinental University, Hoffman Estates, IL, July 2004

Certificate in Professional Human Resource Management

Villanova University, Villanova, PA, September 2004

PROFESSIONAL SKILLS

NYS Class B CDL License with Air Brake, Passenger and School Bus

Endorsements

. Bilingual (English/Spanish)

. Ceridian Source 550

. PayChex

. ADP Pay Force

. ADP PCPW

. ADP Employease

. Unicorn Geneva Payroll

. ADP Time Saver NG

. ADP Human Resources Benefits System

. Crystal Report Writer

. Reportsmith

. Check Free Recon-Plus

. Great Plains Financial System

. JD Edwards Financial System

. UltiPro

. Ceridian Web

AFFILIATIONS

Society of Human Resources (SHRM) National Safety Counsel

Human Resources Association of New York National Fire Protection

Association

American Payroll Association (APA)



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