Human Resources Customer Service
Resume:
** ******** **** (845)
Stormville, NY 12582
***********@*********.***
Results-oriented professional with broad based Human Resources,
Recruitment, Safety, Benefits, and Payroll experience with strong employee
and labor relations skills. Progressive project and organizational leader
known for driving and achieving goals. Recognized record of achievement
rewarded by consistent growth in responsibilities with greater impact on
employee effectiveness.
PROFESSIONAL WORK HISTORY
RCN Director Human Resources Mar
2012 - Present
. Privately Held telecommunication (cable/internet/phone) company with
locations in NY, DC, MA, PA, NJ.
. Responsible for all facets of the Human Resources in the New York
market consisting of 160 employees.
. Excellent record of achievement
. Demonstrated commitment to company mission and driving divisions to
meet goals.
. Commitment to helping all levels of employee base thus creating a
climate of trust and open door.
. Coaching managers at better directing and developing employees that
supports the company's goals and objectives.
. Significant role in union avoidance tools and practices
Ferraro Foods Inc. Director Human Resources & Risk Manager
Sept 2011 - Mar 2012
. Ferraro Foods services over 3500 customers in 16 states. They operate
two distribution facilities; their flagship facility in Piscataway,
New Jersey and their facility in High Point North Carolina. They are
a leading Italian Food distributor in the marketplace delivering
quality food products, value, and reliable service.
. Directed and coordinated all Human Resources services to Ferraro
Foods, Inc. staff and employees in New Jersey and North Carolina.
Directly responsible for impacting cultural change throughout this
well established world class organization.
. In addition for all Risk Management, Safety and DOT Platforms.
. Ensured successful night warehouse operations by interaction with
supervisors, drivers, customer service as well as customers for issue
resolution (returns, mis-picks, damage product, etc)
LSG Sky Chefs Manager Human Resources
Feb 2011 to Sept 2011
. LSG Sky Chefs is the world's largest provider of in-flight services.
These include catering, in-flight equipment and logistics, in-flight
retail as well as the management of onboard service and related
airport services. LSG Sky Chefs partners with more than 300 airlines
worldwide and operates some 200 customer service centers in 50
countries, producing around 460 million airline meals a year.
. Directly responsible for the development and implementation of Human
Resource program for upwards of 550 employees both unionized,
administrative and management. Full generalist responsibilities
including, full cycle recruitment, offer letter, administrative
policies, employee relations, labor relations (local 37/100 Unite
Here), grievance process.
. Process owner for Health and Safety compliance, initiatives, and
liaison with agencies such as OSHA, DOT, and corporate office.
. Port Authority of NY & NJ Security clearance (JFK) with custom and
escort privileges.
Interstate Waste Services (IWS) Director Human Resources
Feb 2008 to Jan 2010
. Interstate Waste Service Inc. owns and operates approximately 40
facilities in NY, NJ, MA, PA, MD and VT. The combined assets
represent solid waste disposal capacity. With nearly $200 million in
annual revenue, and more than 1200 commercial, municipal, industrial
and institutional customers.
. Directly responsible for organization change, which includes all
elements of change.
. Completed 10 acquisitions with sales totaling, $25 million in sales.
. Directly responsible for the development of all Human Resource program
for upwards of 550 employees both unionized, administrative and
management. Full generalist responsibilities including, full cycle
recruitment, offer letter, benefits development, administrative
policies, employee relations, labor relations (local 945 NJ, Local 108
NY, local 124 NY and local 453 MD), grievance process, payroll admin
and HRIS administration, Ceridian & adp payroll systems, and ezlabor.
. Responsible for all employee relations, labor relations, conflict
resolution, and skills development.
. Manage multi location 401(k), Deferred Compensation, defined benefit,
Life, STD, LTD, FMLA, Health and Voluntary Benefit plans.
. Responsible for Health and Safety compliance, initiatives, and liaison
with agencies such as OSHA, DOT
Astoria Generating Co. (USPG) Director Human Resources
May 2006 to Dec 2007
. US Power Generating Company owns and operates eight power generation
facilities with a total capacity of 5,000 megawatts. The combined
assets represent generation of approximately 20% of overall load in
New York City, and approximately 50% of the Boston metropolitan area.
. Responsible for the development of a start-up Human Resource program
for upwards of 210 unionized employees and approximately 52
administrative or management employees. Full generalist
responsibilities including, full cycle recruitment, offer letter,
benefits development, administrative policies, employee relations,
labor relations (local 1-2 NYC & Local 369 Boston).
. Compensation administration using Hewitt, ERI and other compensation
data collection services specific to industry, skill set, and
location.
. Responsible for organization change including the merging of two
company cultures.
. Develop and implement human resources policies, employee benefits,
authored employee handbook, co-authored safety handbook, performance
management system, developed organization charts, assisted with the
development of goals and objectives.
. Responsible for all employee relations, labor relations, conflict
resolution, skills development, 401(k), Deferred Compensation, defined
benefit, Life, STD, LTD, Health, voluntary benefit plans, worker
compensation claims, unemployment administration.
Palladia, Inc. Director
Human Resources Nov 2005 to May 2006
. Palladia Inc. is one of the largest not-for-profit, multi-service
agencies in New York City. Palladia currently serve approximately
1,500 clients per day in 28 distinct human service programs.
. A true generalist role with end-to-end responsibilities for the human
resources department, which includes a staff of 5.
Millennium Hotels & Resorts Regional Director Human
Resources Aug 2002 to Nov 2005
. Millennium Hotels is an upscale company with deluxe properties
situated in premier locations in major U.S. cities or prominent
business locations. They offer travelers comfortable, stylish and
interesting surroundings. The properties serve international business
and leisure travelers and offer impeccable facilities and standard of
services, with 3500 employees in the USA.
. Responsible for the corporate governance for sixteen Millennium brand
properties and four non-Millennium properties, as well as direct
responsibility for the Millennium Broadway location.
. Effectively communicated corporate information to 19 locations
including 17 HR Directors, 17 Payroll administrators and 10 Benefits
administrators.
. Provide advise, direction and information on employee relations issues
maintaining local interest.
ADDITIONAL WORK HISTORY
Independence Community Bank Assistant VP, Payroll & Benefits
1997 to 2002
EDUCATION
Bachelor of Business Administration, Human Resources Management, GPA 3.4
American InterContinental University, Hoffman Estates, IL, November 2008
Associate of Arts in Business Administration, GPA 3.8
American InterContinental University, Hoffman Estates, IL, July 2004
Certificate in Professional Human Resource Management
Villanova University, Villanova, PA, September 2004
PROFESSIONAL SKILLS
NYS Class B CDL License with Air Brake, Passenger and School Bus
Endorsements
. Bilingual (English/Spanish)
. Ceridian Source 550
. PayChex
. ADP Pay Force
. ADP PCPW
. ADP Employease
. Unicorn Geneva Payroll
. ADP Time Saver NG
. ADP Human Resources Benefits System
. Crystal Report Writer
. Reportsmith
. Check Free Recon-Plus
. Great Plains Financial System
. JD Edwards Financial System
. UltiPro
. Ceridian Web
AFFILIATIONS
Society of Human Resources (SHRM) National Safety Counsel
Human Resources Association of New York National Fire Protection
Association
American Payroll Association (APA)
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