Customer Service Marketing

HELENA M. TINNYO

**** ****** ******: Unit *, New Cumberland, PA 17070 717-***-**** *********@*****.***

SUMMARY Client relations professional seeking to obtain a full time marketing position in order to

learn, develop proficiency and contribute to the growth of a successful company within

the greater Harrisburg region. Proven abilities in the areas of customer service,

relationship building, and marketing. Possesses excellent communication,

organizational, and interpersonal skills. A team player that encompasses a detail

oriented skill set, with a proven record of producing quality work in a fast-paced

environment.

EDUCATION Pennsylvania State University-University Park, PA

Smeal College of Business-Marketing

August 2008-May 2012

• Bachelor of Science Degree

• GPA: 3.14

Relevant Coursework:

Business Administration Marketing Research

Supply Chain & Operations Statistics

Finance Foundations of Economics

International Business Accounting

Computer Skills:

Microsoft Office Suite

EXPERIENCE Account Associate, PA Media Group (The Patriot-News/Pennlive.com)

Mechanicsburg, Pennsylvania-July 2012-Present

• Schedule ads (both print and digital) to ensure proper dates/placement/position in

The Patriot-News, Central PA Magazine, and on pennlive.com

• Coordinate the processing of ad copy and graphics/photos, proof the final ad to

customers for approval, and ensure accurate invoicing of advertisements

• Communicate directly with advertisers, primarily via telephone and/or email, in

order to guarantee the greatest level of satisfaction with their advertisements

Intern, TE Connectivity

Middletown, Pennsylvania-May 2011-August 2011

• Helped launch a new cable assembly by developing a product flyer, landing page,

and new press release for customer use

• Created a capabilities brochure detailing the Cable & Cable Assembly

Organization and its products

• Analyzed monthly Global Billing/Booking spreadsheets in order to learn more

about the company’s success

Intern, Republican Party of Pennsylvania

Harrisburg, Pennsylvania – May 2010 – August 2010

• Campaigned for various Republican candidates, including Governor Tom

Corbett, Senator Pat Toomey, and Lieutenant Governor Jim Cawley

• Organized various political fundraising events

• Researched and compiled voting statistics for each candidate

ACHIEVEMENTS PA Media Group – December 2013

• Received the Best Customer Service award in the whole Advertising

Department, nominated by fellow peers

NCAA soccer for Penn State Altoona – August 2008-October 2009

• Team qualified for the NCAA Division III Tournament for the first time in its

history in 2008

• Made All-Conference Team in 2009

• Three year varsity soccer letter winner for Cumberland Valley High School

• Commonwealth Division All-Star, Honorable Mention, Patriot News Big 11 in

2008

VOLUNTEER WORK Volunteers of America, Mechanicsburg, PA

• Prepared merchandise for display, processed incoming donations, and assisted

customers

Jerry Lewis MDA Telethon, Hershey, PA

• Monitored phones, processed donations, and assisted in hospitality area

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