Customer Service Sales Manager

Ralph c Huggard

**** ********* • midland, mi ****2 • 989-***-**** • *****.*******@*****.***

Objective

To use my managerial, communication skills and extensive automotive knowledge in a

position that offers advancement and continue in the field I love

Work Experience

12/2012 - CPI fluid engineering, midland, mi

08/2014 blend technician

assist other technicians with correct blending procedure which included verifying

equipment setup and correct additives in blends

forklift operation and daily inspections

using specialized equipment for the packing of products

verifying correct packaging type and applying labels

proficient in the use of SAP

general cleaning and maintenance

11/2010 - morley company, Saginaw, mi

09/2012 analyst

Answered calls to assist gm dealers with electronic catalog issues and was in direct

contact with parts warehouses if dealers received a broken or incorrect part had to make

use of engineering notes and prints to verify correct parts and keep a log of every call

taken

Used a multi line phone system and handled transfers

Recognize and submit actions to engineering to repair catlog problems

Assist other agents with difficult calls

05/2007 - autozone, midland, mi

06/2012 parts-sales manager

performed customer service including use of cash registers and handling customer

issues

maintain extensive knowledge on automotive systems including diagnosis and technical

information

delegated resposibilites to store staff

performed opening and closing duties regularly including managing registers

inventory control

use of multiline phones

05/2007 - wal-mart tire lube express, midland, mi

04/2008 technician

performed customer service including tire recomendation

proper use of tools to follow procedure

performed maintanance on shop machines

maintanance on customer vehicles including oil changes and tire rotations/replacement

repaired blown tires

inventory control

11/2004 - napa autoparts, midland, mi

06/2006 driver/counterman

deliver parts in a timely fashion

customer service

inventory control

use of multi line phones

the billing and collection of buisness charge accounts

Education

1994 - 1999 midland high school, midland, mi

diploma

Skills

good typing skills

use of computers and navigating the Internet

automotive service of excellence (ase) certified parts professional

use of multi line phones

proficient in the use of SAP

forklift operator

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