Customer Service Pvt Ltd
Resume:
AISHWARYA BHAGAT
R-**, Mithila Vihar, Prem Nager-ll, Sultan Puri, New Delhi-86.India
Contact: 078********, 851-***-**** ****************@*****.***
PROFESSIONAL SUMMARY
I Have started my career with SURYS SAMUDRA RETREAT PVT LTD, KERALA. I join as a CRE, I have worked
There2.5 Years. During my working tenure, I have got promoted as a Front Desk Associate after some time, I
moved in HR division in 2coms consulting Pvt Ltd. Presently I am working with 2coms pvt ltd from last 2years as
HR Recruiter. My Job profile end to end recruiting, searching candidates profile from portals like Naukri.com,
Monster.com, Timesjobs.com etc. I am B.sc in geography & I have vocational training Kingfisher training
academic in hospitality & aviation management (2008 2009).
HIGHLIGHTS
Ability to handling multiple priorities with action and a genuine interest
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In personal and professional development.
An effective communicator with excellent interpersonal & relationship
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Building skills.
Endowed with a passion for winning as evinced through demonstrated
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Excellence in the academic extracurricular areas.
Keen learner with constant zest to acquire new skills. Strong analytical
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& problem solving ability.
Highly motivated and adjustable to any environment.
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Great team spirit & team building capacity.
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Role model for my team.
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Updated myself as per industry standard.
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Target oriented & believer in win win formula.
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ACCOMPLISHMENTS
Got Award for Best Employee for Highest joining in a month
Awarded Twice for the Best Employee of the Month
PROFESSIONAL EXPERIENCE
SURYA SAMUDRA RETREAT PVT LTD
DURATION: 2009 2011 Steward in F & B Service Department
RESPONSIBILITIES:
Oversee approximately all aspect of hotel operations.
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Ensure the whole facility runs efficiently and the hotel workers
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Do specific duties properly.
Assist with customer service; check guest in or out of the hotel
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Transport guests luggage to rooms.
Guide guests regarding travel destinations.
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Watch over the security personal; ensure all hotel security procedure
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Are followed.
Supervise the preparation of conference rooms for scheduled event.
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Act as custodian and watchman of the hotel while sleeping hours.
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SURYA SAMUDRA RETREAT PVT LTD
DURATION: 2011 2012 Front Office Assistant
RESPONSIBILITIES:
Personally and frequently verifies that guests in his operation are receiving
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The best possible service available.
Schedule himself to be on the during peak operation hours, checking on
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Standards of services, and cleanliness, are greeting and assist in the check of
the guest and escorts VIP guest to the room.
To be demanding and critical to service standards as well as hygiene
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standards.
To constantly strive to please all guests that he may come into contact with.
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Is responsible that employees project professionalism and are well trained and
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provide friendly and efficient service.
Ensure a speedy telephone and massage service at all time.
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Maintain an atmosphere of tranquility at the front desk, never giving the
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impression that there is a problem.
2COMS CONSULTING PRIVATE LIMITED
DURATION: MARCH 2012 TOSEPT 2013 HR Recruitment
PRIMARY RESPONSIBILITY:
Work closely with hiring managers to develop position profile and to
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understand overall needs and requirements (description salary, timing,
expectations, etc).
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Work with sourcing analyst to develop appropriate sourcing strategies
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For each role.
Educate client on the recruiting process and the roles involved in the process.
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Develop and manage strong consultative relationships with hiring managers
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and candidates.
Solicit and document hiring managers and candidates.
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SECONDARY RESPONSIBILITY:
Participate in recruitment knowledge sharing and best practices
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Manage and recruiting process to meet hiring goals through the use of
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effective resource management and effective use of enterprise applicant
tracking system.
Consistently meet the performance metrics as defined by the director of
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recruiting.
Provide reporting and regular status updates to the Director of Recruiting and
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Hiring managers as required.
Solicit referrals from potential talent and internal employees /recent hires.
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DAY TO DAY RESPONSIBILITIES:
Contacting candidates, following up with candidates, managing candidate’s
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pipeline.
Scheduling interviews, briefing and debriefing candidates before and after
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interviews.
Maintaining timely documentation of all conversation with candidates with in
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our internal database.
Assisting in generating leads from conversation with candidates.
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Presenting candidates to our management team applying high quality
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standards.
Posting job description on job boards, tracking posting status & result.
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UNIVERSAL CORPORATION INDIA LTD.
DURATION: OCT 2013 TO PRESENT HR EXECUTIVE
PRIMARY RESPONSIBILITIES:
RECRUITMENT:
Job Description.
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Identify the Competencies required.
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Identify the source for hiring.
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Interview the candidate.
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Coordinate the interview with the respective department and
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If selected, complete the documentation.
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OPERATIONS:
Joining formalities.
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Handling Employee Database (Both in Soft Form and Files Management).
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Leaves and Attendance Management.
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Salary breakup, ESI, TDS, PF, PTAX.
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Handling the payroll.
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Managing advance Salary, Ad Hoc Bonuses, Loans.
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Confirmations, Performance Appraisals, Performance Management.
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Exit Interviews.
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Full and Final Settlement.
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EMPLOYEE RELOCATION:
Handling all the queries of the employees. Be it related to Salary, Leaves,
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Attendance, and Transfer etc.
Expected to explain the various policies, strategies and benefits to employees.
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Expected to stop all type of rumors and misleading communications.
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Motivate the employees on day to day basis.
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ACADEMIC CREDENTIALS
S.S.C Passed 2002 from Kendriya Vidyalaya Air force school, barrack pore paltha, Kolkata, west Bengal
H.S.C Passed 2004 from kendriya Vidyalaya Air force school, barrack pore, paltha, Kolkata, west Bengal
B.sc Passed 2008 from in geography from Calcutta, university Kolkata, west Bengal
Pursuing MBA 2012 Human Resource from Vinayak University
3 months internal course in HR Recruitment from 2coms consultancy pvt ltd, New Alipore, Kolkata,
West Bengal.
VOCATIONAL TRAINNING
KINGFISHER TRAINNING ACADEMIC IN HOSPITALITY & AVIATION MANAGEMENT 2008 2009
HAVING DIPLOMA IN IT, INTERNET, BASIC COURSES FROM DOEACC.
PERSONAL INFORMATION
Date of birth : 2nd Dec, 1984.
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Husband’s Name : Mr. Aman Kumar
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Gender : Female
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Marital Status : Married
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Nationality : Indian
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Religion : Hindu
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Language known : Hindi, English, Bengali
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HOBBIES: Travelling, listing music & Reading books.
I DO HEREBY DECLEAR THAT THE ABOVE MENTIONED INFROMATION ARE TRUE TO MY KNOWLEDGE AND
BELIEFE.
DATE :
PLACE :
(Signature)
Aishwarya
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