Service Management

WILHEMINA LaMORRIS CUFFEE

**** ******* *****

Chesapeake, Virginia 23323

Cell: 757-***-****/ 757-***-****

**************@*****.***

Objective

Seeking a professional position in Customer Care and Support, where I can utilize my experience,

management skills, and knowledge.

Education

Bachelor of Arts Degree in both Sociology and Social Welfare

Minor in Psychology

St. Augustine’s College, Raleigh, North Carolina

Experience

Arvon Staffing, Virginia Beach, VA

05/2012 – 09/2012

Unit Coordinator

Ø Oversee operation of Clubhouse Unit

Ø Supervised adult clients with brain injuries

Ø Wrote ISP’s (Individual Service Plans)

Ø Performed routine office tasks such as recordkeeping, data entry, filing, telephoning, faxing and

photocopying

Ø Attended staff meetings to exchange information

Ø Counseled and assist clients on budgeting of funds, personal care, and homemaking/ housekeeping

Ø Scheduled medical appointments for clients and transported clients to same

Ø Assisted with independent living programs; informed social worker/case manager of clients’ needs

and changes in medical, personal or home situation

Priority Staffing, Chesapeake, VA

01/2012 – 04/2012

Direct Support Staff

Ø Provided assistance, support, and training to clients with severe to profound mental retardation as

well as those with physical and/or sensory impairment

Ø Ensured the safety and wellbeing of clients

WILHEMINA LaMORRIS CUFFEE

Ø Assisted the clients in self-care, communication, mobility, personal living skills in the use of

community resources

Ø Served as client support and advocate

Chesapeake Juvenile Services, Chesapeake, VA

04/2004 – 04/2010

Juvenile Counselor

Ø Performed difficult work in the supervision and counseling of juveniles in the detention program

Ø Supervised and directed the daily activities of residents in programming the behavioral management

principles

Ø Responded to bizarre, aggressive and assaultive behavior by setting firm limits

Ø Provided intensive counseling to residents and families in groups on a scheduled basis in crisis

situations

Ø Maintained assigned case management files, documents, counseling sessions, contracts related

agencies, and referrals to appropriate resources

Ø Maintained a record system for the clinic, which included (MAR’s), processed daily reports and

personnel information and scheduled appointments

Ø Monitored the clinic area for safety, security, and health conditions

Ø Operates security gates in control room for authorized personnel that transports teenagers in and out

of the facility to various courts and facilities

Ø Troubleshoot the control panel when system was not functioning properly

Ø Greeted and screened visitors for proper identification before entering the building

Ø Assisted the Intake Worker with new admissions and releases, conducted body checks on residents

when returning to facility

Ø Recorded all personnel and residents designated routes in facility log

Ø Operated and maintained maximum security at all times

Barry Robinson Psychiatric/Treatment Center

1995/2004

Team Leader

Ø Implementation of person-centered and individual service planning

Ø Provided daily ongoing assessment of the needs of the consumers

WILHEMINA LaMORRIS CUFFEE

Ø Effective problem-solving, ensured the integrity of data collection and monitored the implementation

of service delivery in accordance to Medicaid Waiver rules, regulations, and Human Rights

Ø Employed professionalism in providing liaison service during personal, oral and written

communication

Ø Ensured documentation, conducted consumer assessments in the areas of physical skills

Ø Development, functional, education, communication skills, self-management, leisure, recreational

and prevocational skills

Ø Planned, monitored, evaluated and supervised daily activities of counselors

Volunteer Experience

Ø Youth Counselor for Juveniles, Pregnant Teenagers and Single Parents at Youth Offender Multi-

Service Center (YOM), Raleigh, North Carolina

Ø Senior Counselor for Geriatrics at YMCA, Raleigh, North Carolina

Ø Surgical Technician at Norfolk Community Hospital, Norfolk, Virginia (closed down)

Ø Home Health Aide/Nursing Assistant for Kelly Assisted Living Services, Virginia Beach, Virginia

Ø Comfort Home Health Care (now Chesapeake Regional Home Health Care), Chesapeake, Virginia

Skills/Certificates

Standard First Aide/CPR

Handle with Care Management

Med Management

Case Management

Service Awards – Commonwealth of Virginia – 5 years of honorable and devoted Public Service –

1/3/2010

Computer skills – Internet Explorer, Microsoft Word, Excel, Spreadsheet

Contact this candidate