Beatriz J. Martinez

*** ******** **.

Antioch, TN 37013

acft7f@r.postjobfree.com

714-***-****

Profile

Detail and results orientated. Dependable professional in administration with over five years experience.

Works well independently and as part of a team. Ability to handle both incoming and outgoing calls.

Skills

• Fast typist

• Excellent analytical and organizational skills.

• Strong interpersonal skills in person or by telephone.

• Capable in using several Microsoft Window applications.

Most Recent Experience:

Recruiter/Office Manager

Intrepid College Prep

February 2014- current

First person of contact

Support school operations by maintaining office systems

Maintain office efficiency by planning and implementing office systems, layouts, and equipment

procurement.

Organize and coordinate office operations and procedures in order to ensure organizational effectiveness

and efficiency.

Identify, build and manage relationships with prospective families through parent phone calls, parent

newsletters, and in-person meetings.

Identify and manage college students and other volunteers committed to our college prep mission to work

with Intrepid to inform families about school choice in Antioch.

Organize, provide logistical coordination and conduct effective publicity for recruitment events.

Coordinating and co-leading monthly events and meetings

Provided administrative support including, but not limited to, conducting relevant research, tracking all

aspects of campaign progress; maintaining databases; managing the recruitment calendar; coordinating

travel

Once student is enrolled, coordinated the continued relationship building between families and the school

leading up to the first day of school, including, but not limited to, organizing and providing logistical

coordination for Parent University.

Intake Coordinator

Medix Staffing/Adin Healthcare

September 2013-February 2014

Provided professional, courteous call coverage at all times

Efficiently managed scheduling process for each referral from beginning to end adhering to

state guidelines and internal turnaround times.

Communicated effectively to support a team management effort that strongly fosters

dependability and strong communication.

Continually gained knowledge in the area of diagnostic procedures and codes.

Complied with Healthcare Policies & Procedures

Initiated and maintain a good rapport with internal and external customers.

Performed all aspects of the job in an accurate and highly motivated fashion.

Prioritized and organize assigned work.

Continually foster a teamwork spirit.

Pursued personal and professional development.

Assisted with special projects and assignments as necessary.

Maintained a professional image of the company, including appearance and attitude.

Performed other duties as assigned by immediate supervisor and/or department head.

Received incoming calls, gives information regarding status of preauthorization requests and

general information.

Took preauthorization requests via telephone or facsimile and enters demographic

information into the computer.

Operated routine office equipment, such as personal computer, copier, and facsimile

machine

Became proficient in the software used in the department.

Contributed to the success of the company and its posture toward customer service by

understanding and responding to our client's needs

Associate/Store Manager

On Go Wireless, Nashville, TN

July 2012 – July 2013

Directly under the business owners.

Open and or close the store.

Manage cash and credit with register.

Build and maintain relationships with customers.

Customer service from answering the phone with questions to setting up appointments.

Relayed messages to employees and or owners.

Introduction of products and services to customers.

Set up new cell phone and Internet services.

Case Aide/Administration – Intake Dept.

Regional Center of Orange County, Santa Ana, CA

Jan. 2008 – Jan. 2012

Screened telephone calls of applicants and consumers according to protocols.

Routed calls to appropriate personnel utilizing knowledge of overall activities and functions. Took

messages appropriately.

Performed a variety of general office functions such as: filing, maintaining supply room, sorting mail,

distribution and dispatching outgoing mail.

Assumed reception/s as needed, representing the Agency in a professional manner.

Typed, revised, combined material such as correspondence, reports, forms, and numerical data etc.

Proofread and edited documents for grammar, spelling, punctuation, and format.

Operated duplicating equipment and assists in room setup.

Assistant to six service coordinators with general support functions such as general office duties,

interpretation with families and or consumers.

Maintained a rapport with outside agencies such as medical insurances and medical doctors.

Submitted service recommendations after review to medical insurances and primary doctors.

Provided resources to callers, whom called with concerns about someone they cared about rather it be

mental health, social services or community service connections.

Referred concerned parents to appropriate centers.

Experience working with ICD-9 and CPT Codes.

Referred nurses recommendations to insurance and health providers for proper therapy services.

Education 1997-2001 Western High School, Anaheim, CA

Attended Santa Ana Community College, Santa Ana, CA

Currently attending University of Phoenix, Nashville, TN

**Bilingual, fluent in both Spanish and English.

**References available upon request.

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