Customer Service Office
Resume:
Beatriz J. Martinez
Antioch, TN 37013
****************@*****.***
Profile
Detail and results orientated. Dependable professional in administration with over five years experience.
Works well independently and as part of a team. Ability to handle both incoming and outgoing calls.
Skills
• Fast typist
• Excellent analytical and organizational skills.
• Strong interpersonal skills in person or by telephone.
• Capable in using several Microsoft Window applications.
Most Recent Experience:
Recruiter/Office Manager
Intrepid College Prep
February 2014- current
First person of contact
Support school operations by maintaining office systems
Maintain office efficiency by planning and implementing office systems, layouts, and equipment
procurement.
Organize and coordinate office operations and procedures in order to ensure organizational effectiveness
and efficiency.
Identify, build and manage relationships with prospective families through parent phone calls, parent
newsletters, and in-person meetings.
Identify and manage college students and other volunteers committed to our college prep mission to work
with Intrepid to inform families about school choice in Antioch.
Organize, provide logistical coordination and conduct effective publicity for recruitment events.
Coordinating and co-leading monthly events and meetings
Provided administrative support including, but not limited to, conducting relevant research, tracking all
aspects of campaign progress; maintaining databases; managing the recruitment calendar; coordinating
travel
Once student is enrolled, coordinated the continued relationship building between families and the school
leading up to the first day of school, including, but not limited to, organizing and providing logistical
coordination for Parent University.
Intake Coordinator
Medix Staffing/Adin Healthcare
September 2013-February 2014
Provided professional, courteous call coverage at all times
Efficiently managed scheduling process for each referral from beginning to end adhering to
state guidelines and internal turnaround times.
Communicated effectively to support a team management effort that strongly fosters
dependability and strong communication.
Continually gained knowledge in the area of diagnostic procedures and codes.
Complied with Healthcare Policies & Procedures
Initiated and maintain a good rapport with internal and external customers.
Performed all aspects of the job in an accurate and highly motivated fashion.
Prioritized and organize assigned work.
Continually foster a teamwork spirit.
Pursued personal and professional development.
Assisted with special projects and assignments as necessary.
Maintained a professional image of the company, including appearance and attitude.
Performed other duties as assigned by immediate supervisor and/or department head.
Received incoming calls, gives information regarding status of preauthorization requests and
general information.
Took preauthorization requests via telephone or facsimile and enters demographic
information into the computer.
Operated routine office equipment, such as personal computer, copier, and facsimile
machine
Became proficient in the software used in the department.
Contributed to the success of the company and its posture toward customer service by
understanding and responding to our client's needs
Associate/Store Manager
On Go Wireless, Nashville, TN
July 2012 – July 2013
Directly under the business owners.
Open and or close the store.
Manage cash and credit with register.
Build and maintain relationships with customers.
Customer service from answering the phone with questions to setting up appointments.
Relayed messages to employees and or owners.
Introduction of products and services to customers.
Set up new cell phone and Internet services.
Case Aide/Administration – Intake Dept.
Regional Center of Orange County, Santa Ana, CA
Jan. 2008 – Jan. 2012
Screened telephone calls of applicants and consumers according to protocols.
Routed calls to appropriate personnel utilizing knowledge of overall activities and functions. Took
messages appropriately.
Performed a variety of general office functions such as: filing, maintaining supply room, sorting mail,
distribution and dispatching outgoing mail.
Assumed reception/s as needed, representing the Agency in a professional manner.
Typed, revised, combined material such as correspondence, reports, forms, and numerical data etc.
Proofread and edited documents for grammar, spelling, punctuation, and format.
Operated duplicating equipment and assists in room setup.
Assistant to six service coordinators with general support functions such as general office duties,
interpretation with families and or consumers.
Maintained a rapport with outside agencies such as medical insurances and medical doctors.
Submitted service recommendations after review to medical insurances and primary doctors.
Provided resources to callers, whom called with concerns about someone they cared about rather it be
mental health, social services or community service connections.
Referred concerned parents to appropriate centers.
Experience working with ICD-9 and CPT Codes.
Referred nurses recommendations to insurance and health providers for proper therapy services.
Education 1997-2001 Western High School, Anaheim, CA
Attended Santa Ana Community College, Santa Ana, CA
Currently attending University of Phoenix, Nashville, TN
**Bilingual, fluent in both Spanish and English.
**References available upon request.
Contact this candidate