Customer Service Front Desk

Jahi B. Henderson

*** **** **** ****** ! New York, NY 10025 ! 347-***-****! **************@***.***

Objective To obtain a challenging, career-oriented position, utilizing the abilities accomplished through

my education and experience to contribute to the growth of the company and myself.

S trong organizational and

Summary Of • E ager to learn with the ability to

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m ultitask skills a dapt qu ickly to a challenge .

Qualifications

E xcellent communication, and

• A dvance in computers PC/Mac

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c ustomer service abilities

OS

E xperienced with a v ariety of

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C omputer software knowledge

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p hotocopiers, f axes, scanners,

i ncludes Adobe Acrobat, Adobe

a nd other office equipment.

P hotoshop, MS Word, MS Outlook,

S killed in 3 - hole drills,

• M S Powerpoint, and more.

b indery, laminating, folder,

c utter, etc.

Experience

J.P. Morgan Intake Coordinator

L eadership position at the front desk of a high volume print production center.

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New York, NY

A nswering phones and greeting bankers at the front desk.

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(09/2012- T aking in print requests, verifying job details, estimating timing and negotiating

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Present): d eadlines.

P rioritizing the work que ue; recognizing urgent requests and pull resources to meet

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t he need.

C oordinating intake and outtake workflow ensuring quality, timeliness and overall

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c lient satisfaction .

When needed assisting in operator duties on the floor to help meet project deadlines which

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could include printing/binding of materials.

Delivering prints between buildings as needed.

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Building strong relationships with clients, operators and internal staff to ensure all needs are

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met.

Fedex Office Center Specialist/ Production Operator

P erformed multiple p roduction a uxiliary tasks at the same time, as well as having

New York, NY •

a dvance knowledge of b inding machines, laminators, and other auxiliary.

(04/2010- P erformed all phases of equipment set - up, operation and routine maint enance, also

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08/2012): m aintained equipment and supplies, as well as cleaning and repairing .

C ollated, sorted and organized c ustomer orders and documents.

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P rovided customer service, including anticipating customer needs, using problem -

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solving skills to suggest a lternatives.

E nsured confidentiality of all clientele data, media, and personal information.

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A ssembled parcels and prepared g oods for shipping by wrapping items in insulation,

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i nserting items into shipping containers, weighing packages, and affixing label s to

p arcels.

Whole Foods Customer Service

Market G reeted and provided assistance to all customers as needed.

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H andled various duties such as; checking customers out, providing the customer

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New York, NY

w ith any information or help they r equested, performing transaction returns, and

(08/2008- a nswering store phone calls.

03/2010): P rovided customers with fast, friendly, and efficient service.

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K ept all records of customer Deliveries.

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O perated and sanitized a ll Customer Service equipment in a safe and proper manner .

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Education TCI College of Technology New York, NY

Major: Robotics & Automation A.A.S. Degree, degree expected: 2015

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