Customer Service Administrative Assistant

Mike Rushing

**** **** ***** #**** - *******, TX, 75043 - 817-***-****

****.*******.**@*****.***

Objective To work with a reputed organization in a position where I

can develop and utilize my versatile skill set, and

demanded value to the organization I work for and thus to

prove my worth. To put forth motivation to meet company

goals.

Experience Office Administrator

JCPenney, Arlington, TX

December 2007-January 2010

Receptionists with superior telephone etiquettes.

Data Entry

Incoming/Outgoing mail

Tracks office supply inventories/E-pro

Coordinated the handling/repair and maintenance of office

equipment

Departmental Scheduling

Payroll Specialist

HR Assistant maintaining high confidentiality at all times

Build and maintain extensive relationships with local team

and remote partners.

Provides associates with guidance in handling difficult or

complex problems and works with other functional areas in

resolving escalated complaints or disputes.

POS systems assembly/disassembly

Catalog Supervisor

JCPenney, Arlington, TX

January 2010-April 2012

Strong Customer Service

Weekly Scheduling

Call center customer follow up

Provided high level of communication with customers via

telephone, email and mail.

Notified appropriate parties whenever a situation arises

with an order.

Maintain strong customer and employee relations.

Track supply inventories

Inventory control

Leader on Duty (LOD) / Conversion Leadership

Actively coaches associates to facilitate / deliver an

enriching customer shopping experience

Executes and adheres to the Productivity Standards program

Sets and communicates goals related to sales and

productivity for associates

Education El Centro, Dallas, TX

U.T. Arlington, TX

Architecture

Qualificat Microsoft Excel, Word, Basic Power Point, Outlook

ions 8000+ 10 Key

65 WPM

Strong computer skills

References References are available upon request.

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