Hotel Management/Hotel Operations/Food & Beverage
Resume:
SAde Bettis
Brooklyn NY, ****3
*******@*****.***
Executive Highlights
Successfully completed 3 million dollar renovation at Hilton Garden Inn JFK with
highest SALT scores the Hotel ever delivered since opening.
Removed the Hilton Garden Inn JFK from Hilton Ultimate Service Improvement
Program April 2011 by bringing SALT scores to Brand Threshold.
Improved Trip advisor rating from seventeen to number two in fourteen months at
Hilton Garden Inn JFK.
Acting General Manager at Hilton Garden Inn JFK from August 2012 to March 2014.
Delivered 68% average flow through to owners between 2011 and 2014 at Hilton
Garden Inn JFK
Improved OSAT at Holiday Inn Express Stroudsburg by 3% for 6months to date over
same period last year
Delivered 69% flow through between March 2014 and August 2014
Professional Experience
Holiday Inn Express & Suites
Stroudsburg, PA
General Manager
March 2014 Present
Develop short term action plans and
long range planning for new
programs and strategies that impact
the hotels based on the existing
corporate directed goals and any new
goal that may arise.
Establish training and development
programs to enhance employee
knowledge of best practices.
Effectively manage the people
resources of the corporation to meet
the needs of the organization
including career development.
Provide day to day support to the
hotel including but not limited to
insuring that all staffing levels are
met and to make arrangements to
insure such.
Create and maintain positive,
professional working environments in
all departments
Insure that all safety and brand
standards are maintained.
Assist hotel management and teams
in successful completion of all goals,
plans and reports.
Responsible for forecasting &
budgeting as well as monthly P & L
critiques.
Hilton Garden Inn JFK,
Jamaica, NY
Assistant General Manager/F & B Director
Sept. 2011 March 2014
Assist the GM in creating an
operating environment that assures
consistent guest satisfaction.
Assist the GM in monitoring the
performance of the hotel through
verification and analysis of guest
satisfaction, systems and financial
reports.
Assist the GM in maintaining the
product and service quality standards
by conducting ongoing evaluations
and investigating complaints.
Assist the GM in preparing financial
reports for management that clearly
explain operational effectiveness,
trends and variances.
Establishes and maintains a pro
active human resource function to
ensure employee motivation, training
and development, wage and benefits
administration, and compliance with
established labor regulations.
Ensures good safety practices of
employees and guests, assisting in the
maintenance of proper emergency
and security procedures.
Establishes and maintains applicable
preventive maintenance programs to
protect the physical assets of the
hotel.
Responsible for monthly food, liquor,
wine and beer inventories
Responsible for ordering all F & B
supplies.
Hilton Garden Inn JFK, Jamaica, NY
Director Of Rooms November
2010-September 2011
Supervise continuous 7 day/week, 24
hour front office operation, night
audit and housekeeping operations,
including hiring, training, evaluating
performance and scheduling work.
Monitor all front office financial
operations, including group billing,
verifying rates/discounts, daily sales
reconciliation, petty cash and room
inventory controls
Maintain customer
service/satisfaction standards; handle
customer service issues
Inspect hotel rooms and all public
spaces to ensure cleanliness
standards are maintained
Ensure correct staffing levels during
peak and low occupancies
Ensure uniforms, linen and toweling
and all relevant operating equipment
is controlled and sufficient for hotel
needs.
Ensure control of expenditure is kept
within budget
Hilton Garden Inn JFK, Jamaica, NY
Director Of Housekeeping November
2009-November 2010
Continually develop housekeeping
standards, policies and procedures to
improve the current operation.
Deal with diverse types of people, while
ensuring guest satisfaction.
Inspects all hotel rooms, public areas,
VIP rooms, and the pool daily to maintain
cleanliness while meeting hotel standards.
Prepare and manage schedules, payroll,
and workloads for housekeeping staff
while maintaining maximum efficiency.
Maintain a safe, secure and healthy
environment by enforcing organizational
standards, procedures and legal
regulations, while effectively monitoring
and making improvements to workplace
safety throughout the hotel.
Work with outside suppliers and vendors
daily, concerning services and orders are
unproblematic and in line with hotel
standards, as well as
Cost efficient.
Communicate with other departments
such as: the front office, maintenance,
and the banquet dept. to guarantee any
and all outstanding guest issues have been
resolved.
Provide a fair and equal opportunity work
environment through motivation, support,
empowerment and development for all
personnel.
Hilton Garden Inn JFK
Jamaica, NY
Front Desk Manager February
2005 November 2009
Assist the Assistant General Manager
in ensuring the smooth and efficient
overall day to day operations of the
Front Desk including PBX and
Reservations
Provide excellent customer service
per the standards of the hotel, and
assist in situations to ensure customer
satisfaction.
Ensure guest requests, inquiries and
concerns are addressed and
completed in a timely manner.
Review guest special requests and
ensure they are met or exceeded.
Work with all Hotel Departments to
ensure we meet or exceed guest
expectations and all guest billing is
accurate and up to date at time of
departure.
Acting as a liaison with the Sales &
Catering, Food & Beverage,
Engineering and Housekeeping teams
to ensure clear communication.
Parkadon Management Company
Jersey City, NJ
Assistant Property Manager
June 2004 February 2005
Scheduling property maintenance
Analyzing market conditions
Managing building maintenance
projects
Compiling data for financial reports
Evaluating performance of employees
Negotiating real estate sales contracts
Resolving customer and public
complaints
Maintaining records, reports and files
Ensuring rental properties are
occupied
Education
College of New Rochelle, New Rochelle
January 2012 present
Business Management Major
Cathedral High School
Sept.2000 – May 2004
High School Diploma
References will be furnished upon request
Contact this candidate