Customer Service Technician
Resume:
Derrick Williams
** ********* ***** ********* **. 30274
**********@*****.***
PROFESSIONAL PROFILE
Highly motivated lighting and electrical professional with supervisor expertise
looking for a challenge.
SKILLS
. Analyze resistors and capacitors by code
. Skilled in the use of hand tools to repair and install electronics
. Run tests using power meters, digital multimeters and oscilloscopes
. Utilize microprocessors to input data into registers
. Read and interpret wiring diagrams, schematics and technical manuals
. Mix, modulate and amplify signal transmissions
. Assemble and disassemble electronic circuits
. Knowledgeable regarding AC/DC electronics
. Diagnose, troubleshoot and repair electronics
. Assemble and disassemble electronics and PC's to the component level
. Configure and install hardware and software
. Assist end-users with troubleshooting software, hardware and
connectivity via phone
. Ability to multi-task in a fast-paced environment
. Good interpersonal and organizational skills, personal integrity and
dedication to quality performance
EDUCATION
C.L. Harper High School
Diploma 1987
ITT Technical Institute, Atlanta GA
AS in Electrical Engineering Technology 2013-
present
EMPLOYMENT
SPC International, Atlanta, GA
4/2013 - Current
Tester/Repair Technician
. Testing and rebuilding ATM machines
Lin Rogers Electric, Alpharetta, GA
10/2010 - 2/2013
Lighting Technician
. Ensure proper installation of lighting includes ballast and wiring.
. Successfully maintained problems related to electrical issues.
. Providing high level of customer service through effective teaming
and communication.
Aem (Applied Energy Management, Atlanta, GA
8/2009 - 7/2010
Lighting Technician
. Ensured proper installation of lighting includes ballast and wiring.
. Successfully installed lighting systems for building maintenance.
. Provided high level of customer service through effective teaming
and communication.
Sylvania Lighting Services
4/2002 - 10/2009
Crew Supervisor
Achievements: Completed a retrofit lighting project for DeKalb County
. Ensured proper installation of lighting includes ballast and wiring.
. Scheduled transportation for team (job site location).
. Provided high level of customer service in maintaining paper work.
. Effectively ran four to six man crew projects.
Crawford/Emory Hospital, Atlanta, GA
3/1993- 7/2000
Pharmacy Courier
. Responsible for the prompt and accurate delivery and distribution of
radiopharmaceuticals or oncology pharmaceuticals to medical care
. Providers in accordance with customer demand and requirements of the
assigned route. Prepares doses for shipment, prepares cases, wipes
Illumelux Lighting Atlanta, GA
8/1989 - 2/1993
Lighting Technician
. Ensured proper installation of lighting includes ballast and wiring.
. Successfully installed lighting systems for building maintenance.
. Provided high level of customer service through effective teaming
and communication.
References Available Upon Request
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