Regional Director of Operations

STEWART RYAN REED

*** ****** *****, *********, ***** Carolina 28146

Cell: 704-***-**** Email: ************@*****.***

OBJECTIVE Dynamic Regional Director of Operations with advanced management and supervisory experience, seeking to

leverage these strengths as an established Operator into a senior level health care position.

SUMMARY Regional Director of Operations with over thirteen years of multi-facility management experience with excellent

turnaround abilities and profit generation. Adept at trouble-shooting and reformulating systems to solve operational

problems thereby increasing profits and reducing survey issues. Excellent long and short range planning skills.

Extensive personnel, collections, budgeting, maintenance, risk management, customer service, and contract

negotiating experience with ability to supervise, motivate and counsel employees. Thorough knowledge of Medicare

and Medicaid regulations and implementation of JCAHO and HCFA requirements as well as superior knowledge of

state and federal regulations. Excellent relationship building skills with administrators, physicians, discharge

planners, residents/family members and the community.

EXPERIENCE HEALTHTIQUE GROUP, North Carolina and Florida (7/13- 8/14)

Regional Director of Operations

* Oversight of nine facilities (959 beds) ranging from 60 to 230 beds.

* Installed operational and clinical systems in a start-up company environment.

* Developed facility and regional teams to achieve predictable outcomes and operational successes.

* Developed vendor relationships and contracts.

* Developed and maintained all operational budgets.

HCR MANORCARE, West Virginia; South Carolina, North Carolina and Georgia (4/09- 6/13)

Regional Director of Operations

* Oversight of seven facilities in West Virginia (940 beds) ranging from 60 to 216 beds in a Union environment.

* Past oversight of ten facilities in North and South Carolina and Georgia (1218 beds) ranging from 99 to 130.

* Installed operational and clinical systems designed to generate predictable outcomes.

* Developed facility and regional teams to achieve operational and customer service successes.

COMMUNICARE HEALTHCARE SERVICES, LLC, Maryland (4/08-4/09)

Regional Director of Operations

* Oversight of eight facilities (1115 beds) ranging from 99 to 198 beds.

* Installed operational systems of new operators to generate predictable outcomes.

* Developed facility and regional teams to achieve operational and customer service successes.

PATHWAY HEALTH MANAGEMENT, INCORPORATED, Maryland (1/07-4/08)

Executive Director

* Oversight of four facilities (530 beds) ranging from 100 to 160 beds.

* Installed operational and clinical systems designed to generate predictable outcomes.

* Trained and mentored Administrators and their teams in A/R management, survey preparation, budget and

environmental management.

SAVA SENIOR CARE/MARINER HEATHCARE, North Carolina (6/03-8/06)

Executive Director/Senior Administrator

* Oversight of five facilities (779 beds) ranging from 90 to 238 beds.

* Developed successful specialized orthopedic and subacute units.

* Shifted Assisted Living beds into Medicare/Managed Care specialty beds increasing census and revenue.

* Turnaround of sub-producing facilities creating new markets, improving bottom line and survey outcomes.

AMERICAN HEALTHCARE, LLC, Blacksburg, Virginia (12/01 – 5/03)

Area Administrator / Administrator

* Oversight of five facilities (674 beds) ranging from 60 to 194 beds.

* Turnaround of substandard care facilities while developing a Medicare market and eliminating Agency.

* Developed specialized orthopedic and subacute units.

MEDICAL FACILITIES OF AMERICA, Roanoke and Culpeper, Virginia (8/94-12/01)

Administrator

* Effected the financial turnaround of 180 and 240 bed facilities in highly competitive markets.

* Created specialty units and ancillary systems to enhance revenue while improving patient mix and occupancy.

WESTWOOD HEALTH CARE CENTER, Bluefield, Virginia (4/93 – 8/94)

Administrator

* Effected the financial turnaround of a 90 bed ICF/SNF/HFA facility that had never been profitable.

* Maintained ninety-nine plus percent occupancy with over sixty percent private pay mix with zero deficiencies.

HERITAGE HALL NURSING FACILITY, Grundy, Virginia (2/91 – 4/93)

Administrator

* Start-up and full charge responsibility of a new 120 bed ICF/SNF facility.

PROFESSIONAL CONSULTANTS, INCORPORATED, Lynchburg, Virginia (10/88 – 12/89)

Medical Practice Management Consultant

* Practice management consulting in fee administration, billing and collections, scheduling, expense control,

personnel administration and staffing, facility and equipment management, purchasing, planning, development,

marketing, risk management, and contract negotiation.

* Maintained practice accounting and reporting.

BELK BROTHERS COMPANY, Charlotte, North Carolina (10/84 – 12/85)

Operations Manager

* Maintained full charge responsibility for all store operating systems including, loss prevention, merchandise

distribution, systems control, maintenance and physical plant operations, supply and equipment

procurement/contracts, payroll and staffing, inventory control and all customer service areas.

* Planned and coordinated renovation of largest store in Belk organization, a 500,000 square foot unit.

MILLER & RHODES, Lynchburg, Virginia (6/83 – 10/84)

Operations Manager / Assistant Store Manager

* Maintained full charge responsibility for all store operating systems including planning, loss prevention,

merchandise distribution, maintenance and physical plant operations, supply procurement, payroll and staffing,

inventory control and all customer service areas.

* Renovated 40,000 and 100,000 square foot facilities.

ECKERD DRUG CORPORATION, Roanoke, Virginia (9/82 – 6/83)

Assistant Store Manager

* Responsible for staffing, cash control, preparation of financial reports, security and inventory control.

EDUCATION Licensed, Nursing Home Administrator, States of Virginia (1992) and North Carolina (2003)

Licensed, Preceptor in Virginia and North Carolina

M.B.A., Business Administration, May 1990

Radford University, Radford, Virginia

B.S., Business Administration (Concentration in Accounting) May 1982

A.S., Business Administration, May 1981

Bluefield College, Bluefield, Virginia

MILITARY U.S. Army (Corps of Engineers)

Operations NCO and Drill Sergeant

* Received Army Commendation Medal for achievement as Drill Sergeant.

CIVIC HFAM Board of Directors Member, Past Town Councilman, Advisory Board of Southwest Virginia Community

College CNA Program, Lions Club, Rotary Club, Board of Directors Appalachian Workplace Awareness Coalition.

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