Mental Health Insurance
Resume:
RACHEL NICOLE BROWN
***********@*****.*** *** Katydid Drive
502-***-**** Athens, GA 30601
Education
The University of Georgia Athens, GA
Master of Social Work August 2011-August 2012
Major: Social Work
Major GPA: 4.0
The University of Georgia Athens, GA
Bachelor of Social Work May 2011
Major: Social Work
Major GPA: 4.0
Relevant Work Experience
Summit Ridge Hospital Lawrenceville, GA
Assessment Counselor April 2013-Current
Perform all aspects of the hospital’s assessment and referral process, including handling of
inquiry calls, knowledge of and communication with referral sources; providing hospital and
program information to individuals, agencies, facilities, and professionals; making outside
referrals, when appropriate; assessing and triaging an individual’s mental health and/or chemical
dependency status; making patient safety and level of care recommendations to the physicians(s);
identifying insurance benefits, pre-certification of patient care; completing all admission
requirements; communicating patient safety concerns and pertinent patient information to unit
nursing staff and documenting all necessary information.
Georgia Regional Hospital of Atlanta Decatur, GA
Social Service Provider: Forensic Unit November 2012-January 2013
Provided persons, families or vulnerable populations with the psycho-social support needed to
cope with chronic, acute, or terminal illnesses and physical or developmental disabilities.
Provided patient education and counseling, advises caregivers, and makes necessary referrals for
other social services. Advocated for clients in order to coordinate required services or to resolve
crisis. Counseled clients in individual and group sessions to help them overcome dependencies,
recover from illness, and adjust to life. Counseled and educated clients who were found
Incompetent to Stand Trial (IST, Civilly Commited, and Not Guilty by Reason of Insanity)
Competency Education. Identified environmental impediments to client of patient progress
through interviews and review of patient records. Monitored, evaluated, and recorded client
progress according to measurable goals described in treatment and care plans. Organized support
groups or counseled family members to assist them in understanding, dealing with, and
supporting the client. Performed clinical assessments of the behavioral health needs of consumers
that presented for services. Provided case management services related to identified treatment
needs. Referred client or family to community resources to assist in recovery from mental or
physical illness and to provide access to services such as financial assistance, legal aid, housing,
job placement or education.
Laurelwood Hospital: Northeast Georgia Medical Center Gainesville, GA
Behavioral Health Intake Specialist Intern October 2011-May 2012
Performed multidisciplinary assessments for Laurelwood Hospital and Northeast Georgia
Medical Center Emergency Room. Provided client centered behavioral health phone triage,
intakes/assessments for walk-ins. Conducted emergency psychiatric consultation services to
RACHEL NICOLE BROWN
***********@*****.*** 271 Katydid Drive
502-***-**** Athens, GA 30601
potential patients, other hospitals, referrals, local schools and community organizations. Assisted
patients, families, community organizations, hospitals and state organizations by providing
appropriate referrals for mental health services. Verified insurance benefits for mental health
services with various state agencies and private insurance companies for patients prior to
admission or referral, as well as authorized treatment payments. Knowledgeable in the DSM IV
diagnoses and symptoms as well as Axis I-V in communicating with Psychiatrists and insurance
carriers.
Laurelwood Hospital Gainesville, GA
Social Work Intern: In-patient Adolescent Unit October 2011-May 2012
Performed Biopsychosocial assessments of adolescents who had been admitted to the in-patient
unit admission. Provided daily progress notes covering each patient’s treatment progress for case
management and the social worker. Co-facilitated adolescent therapy groups utilizing cognitive-
behavioral techniques as well as solution-focused therapy. Conducted discharge plans with
patients and families, as well as safety-plans for patients with self-harming behaviors or suicidal
ideation. Schedule follow-up appointments for patients who were being discharged utilizing the
best continuum of care with appropriate providers.
Athens Community Council on Aging Athens, GA
Grandparents Raising Grandchildren Case Manager August 2010-May 2011
Provided case management for clients who were raising their grandchildren. Social services
ranged from finding community resources, school referrals, employment help, financial
assistance with bills, providing clothing and food vouchers, and monthly support groups. Assisted
with support groups with other interns for grandparents and grandchildren. Performed monthly
client home visits around the county and surrounding counties to manage their progress in the
program. Provided referral information to clients regarding Medicare, Medicaid, and
transportation issues, as well as provided clients rides to doctors’ appointments and mentored the
grandchildren on occasional school days.
The Tree House Winder, GA
Heroes Support Group Mentor January 2009-April 2009
Mentored adolescent clients at the agency during a weekly support group called Heroes. Provided
emotional and mental health support to children who were survivors of physical, emotional and/or
sexual abuse. Conducted a four-month program with other mentors and group leaders consisting
of group and one-one-one activities with the children and mentors to help process the experience
of abuse in a healthy and safe environment.
Relevant Skills and Knowledge
Intake psychiatric assessments
Knowledge of State of Georgia’s 1013/2013 process with patients to refer to appropriate
facility for further treatment
Conducted the 1013/2013 process with patients in the ER and Laurelwood lobby
Communicating with psychiatrists and emergency room physicians and nurses
Excellent verbal and written skills, and the ability to effectively communicate appropriate
levels of care for potential patients.
Knowledgeable of bio-psycho-social needs of patients from multiple populations
Knowledgeable of suicidal ideation symptoms and self-harming behavior
Knowledgeable of psychiatric medications and their potential side effects
Social work and case management skills
RACHEL NICOLE BROWN
***********@*****.*** 271 Katydid Drive
502-***-**** Athens, GA 30601
Bio-psycho-social assessments of in-patient adolescents
Experience with insurance verification and authorization of mental health benefits
Worked with a multi-disciplinary team on the Adolescent Unit as an intern with social
workers, psychiatrists, nurses, and mental health technicians.
Extracurricular Activities
Phi Alpha October 2011-May 2012
Member of the social work honors fraternity. Attended meetings, fundraised for the school, and
assisted with large events.
BSW Club August 2010-May 2012
Member of the bachelor of social work club. Attended monthly meetings, fundraised for
community events, community agencies and practicum sites. Helped with promoting more
community awareness of social issues such as poverty, mental illness, and housing issues of
citizens in the Athens area.
Honors
Dean’s List- Undergraduate: Fall 2009, Spring 2010, Fall 2010, Spring 2011,
Graduate school: Fall 2011, Spring 2012
Volunteering
Athens Community Council on Aging Fall 2010-Spring 2011
Volunteer for the Meals on Wheels program twice a week. Picked up meals from the agency and
delivered them to older adults in the Athens community for lunch.
Bingham Clinic, University of Louisville December 2009
In-patient services, shadowed a clinical social worker.
Keller Day Treatment Program, University of Louisville Summer 2009
Assisted the pediatric medical social worker with various tasks of social services and referrals.
Licensures
Licensed Master of Social Work
Licensed Master of Social Work (LMSW)
License No. MSW005885
RACHEL NICOLE BROWN
***********@*****.*** 271 Katydid Drive
502-***-**** Athens, GA 30601
References
Chris Settel, LCSW
Director of Assessment
Summit Ridge Hospital
250 Scenic Hwy
Lawrenceville, GA 30046
678-442- 5873 or 706-***-****
*****.******@******.***
Valerie Lawton-Edwards, LPC
Social Services Coordinator
Forensic Services
Georgia Regional Hospital of Atlanta
3073 Panthersville Road
Decatur, GA 30034
********@***.*****.**.**
Paul Nelson, LCSW, Intake Coordinator
Laurelwood Hospital
200 Wisteria Dr.
Gainesville, GA 30501
****.******@****.***
Paige Tidwell, Grandparents Raising Grandchildren Coordinator
Athens Community Council on Aging
135 Hoyt Street
Athens, GA 30601
********@********.***
Dr. Nancy Rothenberg, Ph.D, Professor of Social Work
University of Georgia School of Social Work
Tucker Hall 310 East Campus Rd
Athens, GA 30602
******@***.***
Contact this candidate