Customer Service Manager

MICHAEL J. MCCART

General Manager

******.*******@*****.***

CELL 314-***-****

CURRENT ADDRESS

*** * ***** *******

Florissant, MO 63031

Objective

My goal is to obtain a leadership role with the opportunity to advance. My service skills will make the customer experience a great one and

create customer loyalty while growing the market.

Key Strengths

Supervisor of staff Integrity Sales

Hiring Self-motivated Problem solver

Customer Service Conscientious Communication

Verify all money and deposits Infectiously enthusiastic Computer

Scheduling Payroll Multi-tasking

Inventory Profit and Loss Motivates others

Detail Oriented Marketing Sets the example

Accomplishments

• Hire, train, and develop a team of high performers

• Maintain quality consumer product, customer satisfaction

• Increase sales and customer retention

• Coach and train the staff on policies and procedures and safety guidelines

• Attained a high level of effective communication within diverse populations

• Create and manage 90 day and yearly reviews

• Manage orders, inventory, and cash

• Local marketing of the business

• Write the store schedule

• Effectively manage food and labor cost

• Extensive experience in meeting strict high standards of performance and conduct

• Work productively in high pressure situations

• Strong ability to multi-task, successfully handling projects and deadlines

Employment History

The Clubhouse Sports Bar and Grill Weldon Springs, MO 2013-current

General Manager/HR rep

All Occasion LLC Saint Charles, MO

Bartender/Server 2009-current

Chipotle Mexican Grill Creve Coeur, MO 2009-2011

General Manager

Ameristar Casino Saint Charles, MO 2005-2008

Slot Supervisor/Safety Coordinator

Paintball Mania Supplies Imperial, MO 2000-2004

Sales/Marketing Manager

Wacky Warriors Paintball Wentzville, MO 1996-2005

General Manager

Awards and Recognition

• Paintball Mania sales award for highest new customer sales

• Ameristar Team member and Guest service story of the month

• Safety Coordinator for Slot Department at Ameristar (analyze surveillance on injuries and directed Slot Safety video)

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