Management Manager

RONALD BERMAN

******.******@*******.*** • Boca Raton, Florida • 561-***-**** • www.linkedin.com/in/ronaldberman

SENIOR INFORMATION TECHNOLOGY LEADER

Results-oriented program manager fostering relationships between complicated businesses and

maturing technical organizations while managing complex IT projects that drive company value

and execute strategic initiatives. A self-motivated, goal-driven innovator able to consistently find

cost-out, create and lead cross-functional teams, resolve conflict, and mentor project managers.

CORE COMPETENCIES

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Business IT Alignments ITIL ITSM

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Program / Project Management Vendor Management

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Stakeholder Management Lean Six Sigma Greenbelt

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Cost Benefit Analysis Integrations, Migrations, Divestitures

PROFESSIONAL EXPERIENCE

General Electric, Florida 2005-2014

GE Corporate - Infrastructure Shared Services, Pompano Beach, FL

Business Relationship Manager (Senior IT Leader) (2010-2014)

Successfully owned complex programs and project portfolios aligning business IT needs with

corporate capabilities and standards, advocating for businesses while promoting shared services.

Met business performance and fiscal objectives, presenting operational KPI data in C-level

reviews with proactive action plans, including internally billed OpEx and pass-thru CapEx.

• SUPERCOMPUTER PROGRAM: Owned corporate initiative to consolidate datacenters by

influencing businesses to centralize and scale new and existing supercomputers netting a

$5M cost avoidance. User testing across multiple, global locations established standards for

connectivity then formed cross-functional teams and led projects to upgrade user sites.

• TECHNOLOGY ROADMAP: Tied business IT growth playbooks to a corporate technology

roadmap by understanding business cases, defining requirements to leverage enterprise

shared services, leading New Service/Technology Introductions (NSI/NTI’s) to fill gaps,

removing ambiguity about future abilities to deliver identified services.

• SERVICE CATALOG: Coordinated refresh cycles with delivery of hundreds of servers and

other IT services, delivered in an ITIL framework, leading businesses to adapt operational

standards for virtualization, clustering, enterprise storage and telecom.

• WAN REDESIGN: Increased bandwidth 50% while reducing costs 40%, simplifying WAN

connectivity by consolidating infrastructure into shared hubs, implementing a dual-vendor,

dual-datacenter MPLS strategy with a converged network for voice, video, and data.

• ASSET MANAGEMENT: Improved operations, reduced false alerts, and fixed notifications by

identifying and correcting details of over 5k configuration items in CMDB (ITIL database).

GE Enterprise Solutions - Global Infrastructure Services, Boca Raton, FL

Global Telecom Leader / Call Center Infrastructure Engineer (2007-2010)

******.******@*******.*** RONALD BERMAN Page 2 of 2

Met telecom needs for over 10k users at a division of GE with high availability of voice, data, and

video services through continuous migrations as this division was formed and integrated into

corporate standards, with global call center hubs and individual business technology stacks.

• PROCESS IMPROVEMENT: Maintained returns over $1M annually with $100k expense

by improving telecom accounts-payable processes in order to discover and credit

billing errors.

• CALL CENTER DESIGN: Reduced a $2.8M vendor proposal to options under $1M to

consolidate and upgrade global call center infrastructure at nine sites, integrating

proprietary adjunct systems with Avaya, Cisco, call recording, skillset vectoring, IVR’s,

VoIP, CMS.

• PORTFOLIO MANAGEMENT: Empowered leaders with a dynamic project portfolio deck,

complete with stakeholder identification and resource costs to facilitate reorganizations.

• VIDEO CONFERENCING: Introduced video services to this division by quickly becoming a

SME, publishing a buyer’s guide to consult leaders across all of GE on system options and

global procurement best practices, bringing 200 endpoints into corporate management.

GE Security (sold to United Technologies) - Headquarters, Bradenton, FL

Telecom Analyst-Leader / Voice Integrations Leader (2005-2007)

Met voice and video needs of 6k users at over 100 global sites by leading site build & design

teams comprised of internal engineers and selected external vendors, contracted L2-L4 telecom

helpdesk staff, and telecom accounts-payable consultants.

• VENDOR NEGOTIATION: Renegotiated telecom support contract, increasing workforce 33%

with no cost increase, improving processes so teams can meet more aggressive SLA’s.

• BEST PRACTICES: Created support page of global telecom best practices and policies for

end users, clarifying instructions for ambiguous processes including install and use of video.

• CHANGE ACCELERATION: Assisted leaders and their staffs adapt from locally-managed

services to corporate standards, leading users to accept and appreciate enterprise services.

Digital Telecommunications Systems, Inc. - Melbourne, FL; Alajuela, Costa Rica 1996-2004

Founder, Telecom Consultant (1996-2001) / Webmaster (2002-2004)

Telephony consultant working directly with clients providing expertise on ILEC, CLEC, IXC, local

access, PBX, infrastructure, and website design, hosting, Search Engine Optimizations (SEO).

• NEW TECHNOLOGY: Managed PBX upgrade process, from RFP to cutover and training.

• EXPERTISE: CTI troubleshooter hired to resolve M2M communications between vendors and

liaise insurance claims for hurricane damage to telecom infrastructure in the Caribbean.

• ECOMMERCE: HTML website design for SEO to place eight websites in top 5 over 2 years.

Vista Technology Management, Inc. - Orlando, FL; Chicago, IL 1990-1996

Vice President Engineering (1990-1996)

Telecom consulting for hospitality industry while leading finance CSR’s in Orlando and Chicago.

• COST CONTROL: Migrated AT&T billing feed internally for Vista-United, Disney’s ILEC.

EDUCATION AND TRAINING

Bachelor of Science in Engineering (BSE), Computer Engineering, University of Florida

GE Corporate Management Training

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Advanced Management Course Lean Six Sigma Greenbelt

Leadership Development Course Influencing Skills at GE

Foundations of Leadership Presentation Skills at GE

Project Management (PMI) within GE Change Acceleration Process Coach

GE Recognition

Expertise – Supercomputing Program Outstanding Teamwork – Migrations

External Customer Focus – Dev Cloud Cost Containment – Division and Corp

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