Customer Service High School

Lorene Poole

***** ******* *****, *****, ******* 33615

Cell: 813-***-**** Home: 813-***-**** **********@*****.***

OBECTIVE:

A dedicated, goal oriented, and analytical leader who achieves company objectives and produces quality work while

maintaining production targets and exercising good judgment for a full-time position.

SKILLS HIGHLIGHTS:

In-depth knowledge of various techniques, management skills, exceptional interpersonal, organizational,

communication skills, recruited perspective students, customer services oriented, call center with sales, Professional

telephone etiquette, Public speaking, written/verbal skills, meet deadlines, classroom experience, teaching,

interviewed, assessed, documentation, enrolled, planned, coordinated, supervised, carried caseloads, entered data in the

computer, monthly reports, case notes, and updating information, spreadsheets, can manage an office, proficiency in

MS Word/office, excel, power point, outlook, search websites, and respond to emails.

EDUCATION:

Bachelor Degree in Human Services, Graduated (2006)

Gainesville Job Corps, Business Clerical Certificate, Gainesville, FL. Graduated (1980)

Greenville High School, High School Diploma, Greenville, FL, Graduated (1977)

PROFESSIONAL EXPERIENCE:

Teacher Assistant (BD Level) 01/29/2014 to 06/06/2014

Glenn Barrington Middle School 5925 Village Center Drive, Lithia, Florida 33547 813-***-****

• Subbed in classroom for teachers that were absent, teaching whatever on the lesson plans for the day

• Filled- in where ever they needed me to work, subbed, front office and (ISS) in school suspension

Customer Service Rep 06/25/2011 to 11/09/2013

Barnett Bank 4109 Gandy Blvd, Tampa, FL. 33611

• Took inbound calls on customer accounts, satisfying customers. Worked with large accounts

• Suspend accounts, closed accounts, keeping customers satisfied and other related services

Assistant Teacher (Advocate) Family Services (Temp) 03/2011 to 06/15/11

Hillsborough Head Start Program 4350 East Ellicott St., Tampa, FL. 33610

• Assisted, assessed, advised, counseled parents, assisted with family needs, and recruited 3,4,5 years old at

different school sites

• Prepared daily attendance, and other reports as needed, shopped for food at Publix for parents activity

meetings, end of the year (picnic), substituted, filled in for teacher absent at the school assigned to, traveled

from school to school & other related job duties.

Employment Specialist/Job Coach 07/2009 to 07/2010

Supported Employment Plus 3502 N. Nebraska Ave., Tampa, FL. 33603 954-***-****

• Worked closely with (adults) disabled clients to obtain gainful employment for Supported Employment &

Employment Services for persons with developmental disabilities

• Fostered relationships between clients, employers, Vocational Rehabilitation Counselors, transported

• Visit clients and made a different in persons with disabilities in their life by teaching them everyday life

skills, communication skills and finding them jobs in great areas based upon their experience and

qualifications

• Prepared a resume for each client, prepped client how to interview, took clients on interviews, assisted clients

searching and seeking employment until placed on the job and documented daily notes, prepared

• monthly progress report on each client plus carried a caseload, traveled thru out Hillsborough County, made

monthly visits, provided community resources, timely manner and transported as need.

Substitute Teacher 08/23/2008 to 06/15/2009

Hillsborough County School District 901 East Kennedy Blvd., Tampa, FL. 33601

• Subbed in absent teachers classroom at any grade level, taught whatever on the teacher’s lesson plans for the

daily assignments

Interned in Admission/Recruitment Session 04/2005 to 04/2006

Springfield College 225 Busch Blvd. Tampa, Florida 33612

• Recruited Undergraduates and Graduates to become a prospective student and influencing them to attend

Springfield College

• Cold called and followed up on prospective students

• Answered all questions, fostered welcoming, prepared for campus events and helped setup sessions for both

Undergraduates and Graduates Program, provided admission counseling, sold school products such as

folders, shirts, car products, and other related duties as needed and graduated with honors

Administrative Assistant 04/2004 to 11/2004

Mental Health Center (Baby FASST Program) Tampa, Fl. 33610

• Preformed all clerical and administrative support, infants & young children, age 0-5

• Typed, prepared reports, letters, spreadsheets, memo’s ordered supplies, travel vouchers, picked up mail

twice a day from the mail room, setting up for meetings, took minutes at all meetings, answered phone, faxed,

made copies, greet the public with strong customer services and assisted late evening with the Psychologist,

scheduling appointments and other related duties.

ESE Aide/Substitute Teacher 11/15/2004 to 10/30/2005

Hillsborough County School District 901 East Kennedy Blvd. Tampa, FL 33602

Worked at Bryan Alternative School/Carver Alternative, Woodbridge Elementary/Hillsborough High School

• Assisted students with slow learning disabilities, students with developmental disabilities

• Assisted in classroom assignments, teaching, small group lecturers, library, lunchroom, playground, made

copies, checked and grade papers and exams

• Subbed in teachers absent as needed

Staff Assistant 10/1985 to 08/2003

Department of Children and Families 9393 North Florida Avenue, Tampa, Florida 33612

• Managed the office, answered phone, file, made copies, distributed mail, typed, picked up mail twice daily

Data input information on the computer, typed I.D. cards/license certificates for foster homes, group homes,

solved problems, prepared travel requisitions, (customer services on phone, internet and work-ins) multi-

tasks, filled in on main switchboard as Receptionist, ordered supplies, did memo’s, spreadsheets, called

different companies to have maintenance on copier/fax machine or when the machines breakdown

• Completed Home Safe Net, ICWSIS, transported clients/mail, home visits as needed

• Supervised and managed the mail room with employees/state vehicles/parking decals for employees

• Handled incoming mail, outgoing, and inter-office mail, using both manual and computerized equipment.

Started working in Child Protective Investigation, taking calls from the abuse registry, notarized legal papers

• Promoted to Child Support Enforcement, promoted to Personnel promoted to Department of Corrections, as a

Word Processor System Operator, promoted to Food Stamps/Medicaid, promoted to Child Protective

Services, promoted to Foster Care/Independent Living Program, promoted as Mailroom Supervisor,

promoted to Management Information System, promoted to Developmental Services, when DCF privatized

my position number put me into Licensing and Background Screening & promoted to the Maximum in the

Administration Office

REFERENCES:

Jacqueline Gilley, Tampa, Florida *************@*****.*** 813-***-**** Professional

Rosaline Kail, Tampa, Florida ************@*****.*** 954-***-**** Professional

Amy Rappleyea, Lithia, Florida ***.*********@****.***.**.** 813-***-**** Professional

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