Customer Service Data Entry
Resume:
Charlotte Hodgson
****************@**********.***
Severn, MD 21144
I am a highly motivated person, always striving for success. Throughout my
career I have demonstrated flexibility and enthusiasm, whilst excelling in
communication and customer service. I have shown myself to be a
conscientious and reliable individual, with the ability to work well under
pressure. I also have a proven track record in working both independently
and as part of a successful team.
Work Experience
04/13 - 04/14 SECTION ASSISTANT
International Transport Workers' Federation (ITF)
London, UK
. Providing high level secretarial support to the Maritime
Department.
. Producing and circulating literature for dockworkers and
unions globally.
. Organizing and facilitating large meetings and coordinating
the attendance of international visitors.
. Taking minutes at Section Committees and Conferences
. Arranging and undertaking international travel.
From January to April 2014, I assisted in the business-wide
implementation of a new electronic meeting support system and
trained colleagues on its use.
11/12 - 02/13 FRONT DESK AGENT
The Inn at Big White (Big White Ski Resort)
British Columbia, Canada
. Making hotel reservations.
. Completing daily end of shift reports and audits for
management.
. Handling cash/credit card payments and refunds.
. Ensuring a high level of customer service is provided at all
times, assisting guests with all questions and reasonable
requests.
05/10 - 08/12 PA TO HEAD OF NURSING
Imperial College Healthcare Trust (St Mary's Hospital)
London, UK
. Providing comprehensive secretarial and administrative
support to the HON, as well as the Director and other high
level management, when necessary.
. Maintaining several busy diaries simultaneously.
. Making various travel arrangements, from taxi bookings to
domestic flights.
. Organizing and taking minutes at directorate level meetings
and events.
Between March and August 2012, I single-handedly coordinated the
ANTT training of over 700 doctors and nurses within my
department, in compliance with UK national guidelines.
10/08 - 05/10 PA TO HEAD OF MIU/ADMIN OFFICE TO MI UNIT
Kent County Council
Kent, UK
. Working with highly confidential information as the main
point of contact for the Head of Management Information.
. Composing and responding to confidential queries from local
councils and schools, communicating with ease at all levels.
. Completing data entry tasks on various systems used within
our directorate.
. Assisting with unit/team projects.
Technical Skills
Microsoft Office - 8 years.
I have also worked comprehensively with a variety of customer
relation and events management programs.
Education
Kent County Council Kent Success Apprenticeship (Kent, UK)
National Vocational Qualification in Business Administration
Jan 2008 - Jan 2009
PASS: Level 2
I currently hold a valid US Work Permit and can provide employment
references on request.
Contact this candidate