Customer Service Manager

Shneice LaGrone Hurd

***** ********* ****** ****

Cell: 832-***-****

Katy, TX

77449

*************@*****.***

Objective

I am a very perky highly motivated self starter seeking a manager/assistant

manager position in a growing company. I've been great at successfully

leasing to a prospect on the first day they come in to tour, and overcoming

objectives they may have. I'm great at motivating and encouraging the

staff, and have great leadership abilities. I feel confident so say I am an

A+ Assistant Manager seeking an A+ Property, Real Estate Agency or

Administrative Position. (

Education

North Harris Community

College

2006-2009

Our Lady of the Lake University

2005-2006

Cy-Fair Senior High School-

Diploma

June 2003

Highlights of Qualifications

. Grace Hill training (over 3 yrs)

. After being told it was impossible over the last two years for the

staff to maintain the owner's expected goal of 97% occupancy. Within 9

months of me working we closed out year 2011 at 100% occupied.

. Earned a Top Shop Award for making a 100% on my Shoppers Report

. Earned a No Monkey Business Award from my manager for being focused

and effective on the job

. Over 3 years of customer service to prospects, vendors, clients,

employees and contractors

. Over 3 years greeting prospects/clients signing in and answering calls

. Over 4 years experience of safety procedures/ access control

Technical Skills

Yardi, Lead 2 Lease, Lexis Nexis, AMSI, RCR, Blue Moon, Microsoft

Office, Excel, Access (Outlook Express, Publisher, Power Point, and

Word) typing 43wpm

Work Experience

Orion Real Estate Services

Leasing Consultant/ Assistant Manager (Promoted in 2012)

March 2011- January 2014

. Help residents fall in love with their potential apartment home

. Complete and gather paperwork for a tax credit property

. Run background checks and credit reports

. I love to get to know my residents and their individual concerns

helping them feel more important

. Manage ALL traffic (Walk-Ins, Internet and Phone traffic) on my

own

. Collect/ Post and Deposit Resident Rent

. Assist Manager/Leasing Consultant Complete Daily Tasks

. Help prepare staff and Residents for State Inspections

. Successfully complete End of Month Closeout Reports/Submit weekly

Property Update Reports to Supervisor

. Help host numerous Resident Functions

. Help Maintain Resident Retention

. If no one else gets it done I promise to do so AND follow thru

with the promise

. Competent in handling any personality type; co-workers, residents

or prospects.

. Known for being extremely calm in stressful situations.

Community Property Management

Leasing Consultant

2010- March 2011

. Provide great customer service/sale the community to future

residents

. Inspect units prior to move-ins

. Process lease applications

. Explain lease to residents prior to move-ins

. Assist residence with complaints and concerns

Day & Zimmermann, Houston Texas

Security Officer/Help Desk

2006-2008

. Provide great customer service

. Control entry access to population

. Sign in and out delivery personal (Traffic Logs)

. Ensure workers safety

. Prepared badges for clients/contractors

. Monitored general access in the building

Dillard's, Houston Texas

Sales Representative

2004-2005

. Provide awesome customer service

. Observe, evaluate, assign duties, and train new staff members

. Dealt with difficult customers very well and in a professional manner

Staff Management, Houston Texas

Assembly Contractor (1st Job after graduating)

Sept 2003- Aug 2004

. Built computers

. Tested computers

. Packaged computers

The Ark, Cypress, Texas

2001-2002

Teacher Assistant (Still in high school)

. Helped children with homework

. Entertain and motivate children to learn

. Monitored and create weekly activities for children

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