Customer Service Sales

Tod Harvey

Operations Manager

Sioux Falls, SD

*******@*******.*** - 605-***-****

Accomplished manager, leader, and team player desires to leverage over 20 years of extensive background in

marketing and management. To help progressive company maintain competitive edge and deliver unparalleled

customer service.

WORK EXPERIENCE

Operations Manager

Midwest Tropicals Inc - February 2014 to July 2014

I was responsible for planning, organizing, directing, supervising and performing all order receiving, fulfillment,

packing, delivery, and customer care, inside sales, and sales support for the company. I oversee facility

maintenance, water systems, fish health, and delivery vehicles. Actively plans and improves communications

and work processes while providing feedback to associates. Directly impacting profitability by minimizing fish

investment, reduce shrinkage, and prevent out of stocks. Ensuring accurate order taking, actively collecting

accounts receivable, and providing quality sales support. Short turn success's include;

Completely changed the fulfillment and packing process to increase productivity and reduce payroll.

Ranked by Walmart for having the least 72hr. mortality.

Asst. Store Manager, Operations

Home Depot Sioux Falls - Sioux Falls, SD - October 2011 to February 2014

Primarily responsible for driving sales, customer service, associate development, store profitability, in-stock

and store appearance. Over sees the execution of core programs and strategies to ensure profitability through

expense management, shrink mitigation, and overall operational efficiency in all areas of the store. Conduct

detailed weekly/monthly reviews of the store's profit and loss statement and monitor all operational expense

lines, building expenses, and store equipment. Manage overall claims process as it relates to workman's comp,

general liability, and property damage. Review store shrink performance and drive shrink mitigation programs

such as WOMM, Shrink Awareness, In-Focus, etc.

Asst. Store Manager, Specialty

Home Depot Sioux Falls - September 2008 to 2011

Accountable for the direct operations of a Multi $MM Home Improvement Store and it's 100 plus associates.

Directly responsible for driving sales of Specialists, customer service, associate development, in-stock and

store appearance. Overseeing multiple Department Managers, planning, monitoring and reviewing daily

operations to drive sales and profitability. Train, motivate and assure sales goals are met or exceeded while

exceeding customer's expectations. Overall responsibility for multiple specialty depts., including Commercial

Sales Desk., P&L analysis for depts. while making sure all weekly audits and work lists are completed in a

timely manner. Authority to negotiate contractor or customer sales by making use of "The Bidroom Room",

and other means.

-District winner of "The Gold Cup" for 2010 for Specialty.

-Rank number one in district for specialty sales three years in a row.

-Consistently rank in top 10% in the company for operational excellence.

-District winner for overall Specialty Sales in 2009 & 2010

Club Fresh Manager

Sams Club - Sioux Falls, SD - April 2007 to September 2008

Manage all facets of a critical multi million dollar division of a 100MM Club.

Main area of responsibility; supervising five team leaders and up to 150 sales associates.

Operationally accountable for all budgets, goals, compliance, and food safety standards.

Drive sales, evaluate business trends, financial performance, and profitability. To direct, oversee, and approve

ordering, production, signing, pricing, and inventory activities to capitalize on economic trends and community

needs. Analyze P&L's to monitor performance and achieve yearly sales and profit budgets for all departments.

Insure employee and management development.

-As company reorganized, I was selected from nine candidates for new position.

-Honored with Club of the Region five times.

Club Assistant Manager Meat, Deli, and Produce

Sams Club - Sioux Falls, SD - April 2004 to April 2007

Managed two team leaders, and oversight of up to twenty plus associates. Large focus on compliance of meat,

deli, and produce departments as well as sales and profitability budgets. Ensure all compliance procedures,

food safety, cleanliness and sanitation procedures are followed in accordance with company policy. Interface

with department manager's as a team to devise plans that meet member service, merchandising, sales, and

profit goals.

-Best GFSA(Global Food Safety Awareness) score in 2005, out of over 500 clubs.

-Turned around a struggling department with negative profit, excessive damages, and reached sales budget

within a year.

-Increased sales and profit three consecutive years.

-Lowest damages in entire region three consecutive years.

-Contributed significantly to our total club achievement score of 13th out of over 500 club's company wide.

Team Leader

Sams Club - Sioux Falls, SD - January 1991 to June 2004

Ultimate responsibility for departmental performance standards and accountability. Responsibilities also

include the supervisory role of training, motivating, and associate development and performance for two

supervisors and over fifteen associates. Extensive experience with product merchandising, marketing, layouts,

inventories, and audits. Experienced in setting up new clubs, and the expansion of existing clubs.

EDUCATION

Bachelor of Science in Marketing

SOUTHWEST STATE UNIVERSITY - Marshall, MN

Biology, Chemistry, and General Business Preparations

AUGUSTANA COLLEGE - Sioux Falls, SD

ADDITIONAL INFORMATION

Experienced manager in all aspects of running a large wholesale/retail operation.

-Extensive experience in the policies and procedure of detail receiving, auditing, and filing claims for all

departments.

-Drive profitability through expense management, shrink mitigation, and overall operational efficiency.

-Ability to analyze trends, solve problems and develop strategies and objectives to drive sales and profitability

-Exceptional Organization Skills, ensuring accuracy, time management, inventory control, federal and state

food safety compliance.

-P&L, budgeting and forecasting.

-Strong management skills, decisive, adaptable and flexible.

-Upper-level influence of unparalleled customer service.

Contact this candidate