Administrative Assistant Customer Service
Resume:
CAROLINA ESPANA
**** ********* ******, ********** ****, CA 90255 - Telephone: 323-***-****, E-mail:
************@*****.***
QUALIFICATIONS PROFILE
Skilled and personable, with 9 years’ experience in business office, providing consistent,
approachable customer service and full range of administrative duties and management skills.
Administrations: Provide exceptional administrative support to peer and senior
management success streamlining office processes to increase efficiency and improve
service. Serve as initial point of contact for customers, patients, or vendors. Capable of
managing complex, multiline telephone systems. Bilingual English-Spanish
Technical Skills: Type 45 words per minute, Adept with Microsoft Office, 03, 07, 10,
(Word, Excel, Power Point) Outlook, Medical EMR experience.
PROFESSIONAL EXPERIENCE
Altamed (temp) - Administrative Assistant Los Angeles, California
06/2014-08/22/2014
Provided administrative support to Clinic Administrator and staff with various clerical functions,
including copying, faxing, scanning, answering phones, sorting and distributing incoming mail.
Medical software: Towers, NextGen, EHR, EMR
Responsible for maintaining inventory and ordering office and medical supplies.
Facility site contact for repairs, vendors, maintenance technicians. Opened work orders for
facility maintenance or repairs.
Tracked and maintained invoices, purchase orders, and successfully processed vouchers.
Logged and entered data from known sources to generate routine reports.
Updated, maintained clinic licensed and permits in the OCRM compliance 360 system.
Maintained employee information for record keeping. Scheduled and coordinate training for
staff clinic.
Maintained employee training documents, licenses, and physicals.
Interacted with corporate compliance department for documentation, and audits.
Informed clinic staff of employee time off, or leave via e-mail calendar. Updated calendar
and employee schedules.
Answered incoming calls, routed to correct personnel. Scheduled, rescheduled, and
cancelled appointments and confirmed appointments. Supported front desk, when short
staff. Checked-in and checked-out patients.
Assisted with faxing and calling in patients prescriptions. Ran medical eligibility for monthly
billing, as well patients insurance verification.
Bautista Mortgage & Realty - Admin Assistant/ Receptionist South Gate,
California 01/12- 01/14
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Capable of managing complex situations in a timely matter while managing and coordinating
administrating duties within and out the office. Assisted and guided staff on real estate contracts
(zip forms), and real estate transaction. Played a center role in the proper execution of all parts of
projects.
Answered incoming calls and directed to correct personnel. Sorted mail, distributed, and
managed office calendar
Communicated in person and over the phone with various professionals regarding real estate
transaction.
Coordinated meetings with new and established clients for sales presentations.
Entered and maintained client’s information in database system.
Responsible for ordering inspections, termite inspections, preliminary report and escrow
instruction.
Knowledgeable on property loan financing, refinances, property transaction sale.
Marketing and advertised homes through mail-outs, e-mail, letters, created brochures and
distributed flyers for marketing. Scheduled or travelled for home showing for agents and
clients and held open houses.
Administrative Assistant TC Whittier, California
09/06- 04/08
Responsible for all opened escrows, and apartment leases for an accurate smooth transaction.
Proven ability to multi-task
in a fast-paced to close files in an accurate time frame.
Prepared and gathered information for presentations for potential clients and for daily appointments.
Managed entire process from start to finish, experienced with Zip Form disclosures and
contracts.
Communicated with escrow and tittle companies regarding transaction.
Requested missing contract disclosures requirement to close accurately.
Knowledgeable with MLS alliance inventory, maintained information listings up-to-date.
Maintained and processes leases applications, prepared 3-Day Notices or other notices for
tenants as needed.
Ensured maintenance workers completed repairs work orders in a timely manner for
apartments.
Ransom Apparel – Administrative Assistant Commerce, California
08/10-01/11
Assisted sales representative with contract sales and invoicing. Checked purchase orders
and invoices for accuracy. Processed orders over the phone and via-email.
Helped with cutting samples swatches for shipping.
Accountable for shipping materials through Fed-Ex, UPS, and regular mail.
Responsible for travel arrangement and calendar.
Created book presentations using Microsoft Word for sales department.
BellAero Aerospace/US Helicopter - Production Control Specialist Ozark,
Alabama 01/09-02/10
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Processed Additional Work requirements (AWR) in support of daily needs.
Processed and reviewed pre-shop analysis work books in accordance with procedures.
Coordinated work in process documentation with foreman and material logistic.
Examined production control for accuracy and completeness as required, logged records, and
reports.
Directed and regulated problems affecting production control functions.
Prepared reports using classified information from several sources, coordinated reports as
required.
Performed administrative routine office duties such as answering telephones, sorting mail,
receiving visitors, ordering office supplies. Prepared and typed reports and correspondence in the
performance of functional assignments.
House Ear Clinic - Administrative Assistant Los Angeles,
California 03/02-09/06
Managed appointment desk for six lines, while multi-tasking front desk; check-in, check-out
patients, billing taking co-payments and coordinated patient’s appointments with physicians’
desk.
Mailed and billed patient’s supplies with UPS, and FedEx. Responsible for all inventory,
restock. Pulled and requested charts for next day appointments.
Admitting Representative
Registered patients for 8 physicians, entered patient’s data information for insurance
purposes.
Managed medical front desk appointment scheduling, billing, verified and registered medical
insurance such as Medicare and Medical with accuracy.
Prime bilingual interpreter communicator with organizational time management.
Communicated with physicians and medical support staff to determine the need for patient
services.
EDUCATION:
Currently attending, East Los Angeles Community College, pursuing an Associates of Arts and
Associates of Science degree.
Contact this candidate