Customer Service Assistant

Nancy Velardo

**** ********* **** ****** ****** WOODS, MI 48236

CELL 586-***-****

EDUCATION

Macomb Community College, Clinton Twp., MI

Course work in / Communications for Public Service/ Business Enterprise / Accounting / Criminal Justice

State of Michigan fingerprint clearance # NI10007285W

State of Michigan, Office of Financial Services, Division of Insurance 05/07/2002

System ID: #0277750

WORK EXPERIENCE

Homeless Protection Rapid Re-Housing Program/ THAW / Detroit, MI 01/19/2011 - 07/01/2011

Intake Specialist / Federal assistance for Detroit residents/ Energy assistance program

Managed, directed, submitted referrals for DTE energy assistance

Front line response representative to 211 / United Way callers

Data input, records, filing, forms management and communication services

Enforced confidentiality of personal information concerning recipients of assistance

Raymond James Financial Services, St. Clair Shores, MI 1993 - 1993

Receptionist

Provided clerical and reception support including telephone, customer service and filing

Scheduled appointments / Communications

Bell / Building Educated Leaders for Life / Carlton Elementary School Detroit, MI 12/14/2010 - 01/12/2011

After School Tutor

Managed classroom activities for students

Provided instruction to students experiencing deficiencies in coursework

Enforced school policy and procedures in an effort to ensure student safety

South Lake Schools, St. Clair Shores, MI / Avalon Elementary 1994 - 1995

Instructional Classroom Assistant

Organized small group learning sessions

Coordinated classroom activities with small group sessions

COMMUNITY EXPERIENCE

Archdiocese of Detroit, Holy Cross Family Services, Detroit, MI

Life Coach Mentoring Outreach Classes for Youth in Detention

Bowman House for Girls, Detroit MI

Mentor and support to young girls removed from their families or guardians

Head Start Program Wayne County, Detroit, MI

Read to Children

Instructional assistant in workstations

Count the Homeless Day, Macomb County, MI - Mt. Clemens / Chesterfield Twp. Area

Searched outdoors for homeless people (wooded areas, parks, cars)

State Children’s Health Insurance Program (SCHIP) -Matrix Human Services Center / Detroit MI, Advocate

Passed out resource information to parents of uninsured children

Offered resources for parents of uninsured children and spoke with family members and guardians encouraging them

to utilize resources

Special Olympics, Warren, MI

Participated in sport activities with mentally and physically challenged children

Macomb County Juvenile Justice Center, Mt. Clemens, MI

Life coach boys in detention / Positive reinforcement

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