Customer Service Manager

DOCARIE FLETCHER

***** ******* *******, ** ***** 269-***-**** *******@*******.***

OBJECTIVE

To obtain a full-time employment as Administrative Assistant with a company that values my hard-work and

dedication.

QUALIFICATION SUMMARY

Strong Professional offering over 15 years of customer services coupled with continuing education in the

medical office systems. Possess strong word processing, and Microsoft office system skills. Utilizes excellent

phone and office skills to insure quality customer service at all levels of interactions.

EDUCATION

Certificate Applied Business Medical Office Systems Lake Michigan College Benton Harbor, MI

Externship: American Red Cross St. Joseph, MI January 2012- April 2012

• Data Entry

• Filing

• Answering telephone and taking messages

Associate in Applied Business, Medical Office Systems Lake Michigan College Benton Harbor, MI

Currently seeking a Bachelor of Arts Degree in HealthCare Administration Ashford University Clinton, Iowa

PROFESSIONAL EXPERIENCE

Assistant Manager

Country Kitchen Restaurant Benton Harbor, MI 9/1988 – 8/2014

• Supervise 10 to 15 employees to insure quality customer services and reduction of waste.

• Assist the Manager in the operation of an efficient and profitable store, including managing bank deposits,

assisting with opening and closing of restaurant and staffing.

Assistant Manager

RentWay Benton Harbor, MI 6/1992- 4/2004

• Provided direct customer assistance to resolve service issues in a friendly and timely manner.

• Manage incoming calls utilizing computer based tracking systems.

• Utilized strong customer relation skills to prepare and explain rental agreements in a way that was clear and

concise.

• Assisted in the completion of delivery schedules, updating of customers information and posting of

customer payments on a daily basis.

• Provided direct assistance to 10 employees including goals setting and schedules.

• Trusted to supervise cash control; by verifying and processing making bank deposits.

• Provided routine inventory audits to insure accuracy of rental merchandise.

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