MILDRED BLACK

**** ***** ******* ***, **********, AL 35404 • 404-***-**** • acfsyq@r.postjobfree.com

Through progressive career advancement, has become a strategic and relational leader with over 15

years of accomplishment and experience in human resources, operations and business development.

Extensive background in spearheading enterprise-level initiatives, developing high performing

business programs and cultivating results-oriented teams. Collaborates with senior leaders to align

operational practice with strategic business needs. Possesses comprehensive business acumen,

including human resources, technology, budgeting, and business development. Broad experience

with hardwiring performance excellence. Leverages technology to gain efficiency and cost savings.

Able to communicate operational direction and optimize talent and resources to meet and exceed

strategic goals. Seeking a senior leadership position in a progressive, creative environment.

WORK EXPERIENCE

Human Resources Director, Operations

DCH Health System Tuscaloosa, AL 2011 to Present

Sets the strategic direction for HR operations with direct oversight for HR business partners,

employee relations, HR policies and procedure administration, regulatory compliance, HR Service

Center, HR shared services and HR Consulting. Serves as HR leader conduit, frequently partnering

with administration, senior leadership team, HR departments, and all divisions system-wide to meet

strategic business needs of the organization. Oversees regulatory compliance of HR standards in

accordance with accreditation guidelines under The Joint Commission; federal laws (DOL, EEOC,

OFCCP, ADA, etc.); and state law. Current priorities include HR policy and procedure re-

engineering, labor relations, hardwiring regulatory compliance, systems implementation and

education, standard operating procedures, and staff development and training.

• Leading the conversion of employee badging and facilities access to proximity technology

• Developed and implemented labor law training at the leadership level

• Leading the charge for system-wide hardwiring of compliance with HR standards under The Joint

Commission, including implementing compliance plan for system mandatory education, hardwiring

education requirements in learning management system, and bridging gaps with non-employee

health and education requirements

• Led the overhaul of staff structure and centralized key resources into an HR service center model

with shared services in support of over 4700 employees across three facilities, resulting in

improvements in customer service, access to HR services, and consistency in communication as well

as reduction in salary expense.

• Aligned key resources as strategic business partners to meet the needs of leadership system-wide.

• Establish performance scorecard for frontline support, centered on performance-based operations

and culture of accountability

• Realized over $70K in annual savings for unemployment compensation costs by refining operating

procedures

• Developed and introduced organizational training courses for leadership support for Performance

Management, Positive Discipline, Wage and Hour Compliance and other courses under corporate

university structure

• Led the systematic conversion of over 4300 paper employee records to electronic images and

implemented standard operating procedures for records management, resulting in improvements

with access, security and integrity of records system

• Revised leave management policy and procedure, including system conversion to 12-month rolling,

centralized tracking of intermittent family medical leave through HR Service Center and installation

of leave management system to promote improvement in workforce productivity and customer

service, aligned with organization's goals and scorecard

• Redesigned HR intranet, resulting in increase of over 12% in average number of hits to core HR

intranet pages

Deputy Director of Human Resources

Georgia Department of Community Health Atlanta, GA 2009 to 2011

Directed human resources operations for an organization of over 1800 employees. Led strategic

workforce planning and development efforts for the Agency. Managed and served as the primary for

the employee relations function. Provided oversight for recruitment, employee on boarding,

transactions, benefits, job classification, compensation, performance management and employee exit

processes. Facilitated training and development classes.

• Led strategic workforce planning, facilitating strategy development with the human resources team

and winning buy- in from the executive team. Engaged cross-functional work streams comprised of

key stakeholders throughout the organization. Led strategic workforce development efforts,

focusing on talent acquisition and talent management.

• Implemented performance-based standard operating procedures, such as talent acquisition, exit

practice, workers' compensation, health and flexible benefits administration, and on boarding

• Received accolades from staff on delivery effectiveness as certified facilitator of The Seven Habits

of Highly Effective People(TM)

• Leveraged experience in consulting, project management and certification in Targeted Selection®

to lead the development and implementation of one of the state of Georgia's first succession

planning development programs, resulting in 80% promotion success rate of high potential

employees

Human Resources Operations Project Director

Georgia Department of Community Health Atlanta, GA 2007 to 2009

Managed enterprise operational projects including planning, progression, deliverables and

completion within a set timeline, cost and quality standard. Maintain client relationships within a

matrix reporting structure. Provide decision support to the Chief Operating Officer.

• Directed the operational transition of over 1200 employees and two agency functions under a

state-legislated agency transition

• Managed implementation of the Kronos® Workforce Timekeeper(TM) application, including

project management, vendor management, and budget oversight. Effectively managed the full

project lifecycle with requirements definition, solution build, testing, policy revision, training, issues

management, and implementation.

• Partnered with the State Personnel Administration in the development and validation of the State's

Competency Model

• Led the development, testing and deployment of an Agency-wide Business Continuity Disaster

Recovery plan

Mildred Black 404-***-**** Page 2

Owner and Manager

CS Plus Atlanta, GA 2007 to 2009

Successfully developed and managed a small business that specialized in full-service finishing for

commercial and residential new construction projects. Effectively met needs for niche service in

construction cleaning and finishing.

• Leveraged experience in business development, human resources, operations and accounts payable

to build a brand, secure contracts, and employ over 25 people who provided over $200K in services

on major projects.

Practice Manager

Children's Healthcare of Atlanta Atlanta, GA 2006 to 2007

Managed the day-to-day administrative and clinical operations for a pediatric primary care and

subspecialty outpatient practice with over 25K patient visits per year. Position replaced with Clinical

Manager in 2007 restructuring.

• Re-engineered the nurse provider patient care model for an outpatient clinic, resulting in more

efficient process

Dekalb Medical Center - Decatur, GA

Accounts Payable Manager Atlanta, GA 2005 to 2006

Managed operation of the Accounts Payable area, including staff supervision, payment processing,

analysis, fiscal and tax reporting and process improvement.

Business Operations Manager

Grady Health System Atlanta, GA 2001 to 2005

Managed business operations, patient access. Supervised over 25 patient access staff for outpatient

medical/surgical clinics. Managed corporate patient care projects to improve processes and optimize

financial performance. Served as the primary decision support consultant for the Patient Care

Division and liaison between Finance/Accounting and Patient Care for budget processes and

analysis, revenue enhancement, and expense control.

• Directed the patient supply charge implementation project for corporate nursing areas, defined

process and wrote the P&P for charge reconciliation, resulting in +$4M in net revenue for Grady

Health System.

• Initiated and implemented a revenue enhancement plan for corporate nursing, including revenue

cycle education, narcotics dispenser utilization review and re-education, proactive charge auditing

• Designed, developed, and implemented a daily productivity management tool (DPMT) to help

clinical managers manage productivity based on volumes

• Performed the Emergency Room throughput analyses resulting in emergency room process re-

design

• Leveraged human resources background to manage the strategic planning and implementation of

the reduction in force for clinical departments

Mildred Black 404-***-**** Page 3

Senior Business Development Consultant

E3 Corporation Marietta, GA 2000 to 2001

Performed financial analytics and information management for the business development team of an

international supply chain software company.

Business Development Consultant

Business Computer Applications, Inc. Atlanta, GA 1999 to 2000

Consulted community healthcare organizations on patient accounting software systems, including

needs assessment, providing demonstrations of the functionality, features and benefits of patient

management and electronic medical records systems.

• Consulted a client on patient accounting software that resulted in a +$1M engagement; wrote and

negotiated technical cost proposals, including software, hardware, services and maintenance

Human Resources Manager

Target Corporation Roswell, GA 1998 to 1999

Managed the recruiting, hiring, training, scheduling, payroll processing and benefits coordination for

staff of +100 employees in a retail environment. Managed salaries budget of over $1.5M.

Responsible for managing store operations 15% of the time. Accountable to Director of Operations

for employee satisfaction scores, vacancy rate and retention ration.

EDUCATION

SPHR Certification in Human Resources (In Progress)

HR Certification Institute

2014

Master of Business Administration in Executive MBA

Georgia State University, Robinson College of Business - Atlanta, GA

2010

Bachelor of Science in Commerce and Business Administration in Financial Management

University of Alabama, Bruno College of Business - Tuscaloosa, AL

1998

SKILLS

Human Resources, Operations, Finance and Budgeting, Hardwiring Excellence, Business

Development, Information Technology, Change Management, Leadership and Human

Development, Strategic Direction, Organizational Development and Education, Enterprise

Resource Planning (PeopleSoft, LaborWorkx, Kronos, Lawson, API, etc.), Excel, Visio, Outlook,

PowerPoint, Project, Access

Mildred Black 404-***-**** Page 4

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