Program Manager Senior Project Manager

ASHISH DHUME, PMP C: (***) ***-

****

• Highly proficient Program Manager with total 22 years of experience in IT including more than 11

years of experience in IT Program Management (IT consulting including big 4 and corporate IT).

• Successfully delivered multiple large IT programs (Budget over $10M) and portfolio of multiple

projects in different areas including SAP, web based, Infrastructure and packaged software

implementations.

• Expert in multiple methodologies like SDLC, ASAP, Waterfall and Agile/Scrum.

• Built and enriched executive relationships with stakeholders and clients at VP and C level.

• Generated multiple leads by opportunity mining, Lead the sales pursuits, proposals/bids, orals. Created

significant growth in client accounts multiple times.

• Deep expertise in end-to-end program management, budget and P&L, Multi-project coordination,

Business analysis, Solution Architecture, System Design, Business Development

• High analytical ability, strong leadership, efficient problem solving and conflict resolution, excellent

communication and interpersonal skills, Excellent team management onsite, offsite and offshore

• Efficiently managed the IT operations, tactical initiatives and large strategic projects as an IT Manager

in corporate environment.

• Managed vendors, contract negotiations and SLAs for procurement of resources and software services

CERTIFICATIONS:

• PMP certification from Project Management Institute (PMI) active since August 2006.

DOMAINS: Public Sector, Retail, CPG and Life Sciences

EDUCATION: BS (Engineering) in Electrical and Computer Science

CITIZENSHIP: US Citizen

EXPERIENCE

INFOSYS LIMITED NOV 2010 – PRESENT

Senior Manager

The key responsibilities for all clients:

• Successful end-to-end program management from program initiation to delivery and support

transition including budgeting, contract negotiations, manage large teams and 360 degrees

coordination.

• Building excellent relations at all levels and client engagement for daily program activities.

Expand Infosys footprint in multiple business units of client organization.

1. Client: Coca-cola Company (Domain: Food and Beverage) Role: Program Manager

Engaged in management of portfolio of the SAP projects for the procurement and HR departments

(Current program size - $3.6M). The program is comprised of multiple projects involving complex

enhancements, interfaces, global template creation and roll-outs. Expanded the portfolio with multiple

wins. Managed budgets, contracts negotiations with client and vendors, SoWs and staffing.

2. Client: Tate & Lyle Inc. (Domain: CPG) Role: Program Manager

a) Successfully delivered the phase II of the large transformation project with the team of over 35

resources onsite and 40+ resources offshore (Duration: 13 months, Budget $9M). The project involved

the global template redesign and roll-out to NA and EMEA. Key responsibilities included project

PMO setup, governance, facilitate requirements and design sessions, project plans, tracking

progress and reporting, risks, issue resolutions, cut-over and deployment, multi team coordination

and team dynamics, track project budget and adjust the resource plans as per budget and progress.

b) Setup the central testing center of excellence for the client for the combined portfolio of the

projects executed in NA and EMEA. The main activities involved were to create the strategy,

methodology and procedures for overall testing for all programs in the portfolio, build the testing

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systems, configure the testing tools (HPQC, QTP), manage testing resources and create testing

governance for all programs (Total budget – $4.6M including the testing effort for phase II).

3. Client: ULTA Beauty (Domain: Retail) Role: Program Manager

Successfully and efficiently managed the portfolio of the projects from Finance, Marketing and Store

operations, involving multiple complex projects simultaneously. Created a PMO for centralized

management of multiple projects, resource and budget planning and governance.

a) Implementation of the Legal Entity Rationalization in SAP. This involved the reorganization of

ULTA business into 2 legal entities i.e. Management and the retail company. The project involved the

redesign of multitude of complex business processes, heavy configurations and development effort,

massive integration and regression testing of all business processes and change management. (Budget-

$5.7M, Team Size-18 onsite + 28 offshore, duration-10 months)

b) Implementation of the ‘Centralized Returns’ and rewards enhancements using the SAP product

Triversity for the POS systems and its roll-out to 550 stores nationwide. (Budget-$2.4M, Team size-

15, duration-8M)

c) Upgrade of the POS Hardware and software from NCR Dynakey to NCR touchscreens. (Pilot

only).

d) Implementation of the CRM system called Neolane (Budget-$1.6M, Team size-12, Duration-5M)

4. Client: Kellogg (Domain: CPG) Role: Project Manager (Duration 5 months)

Managed the Kellogg’s account and successfully delivered the project involving global deployment of

Kellogg’s redesigned Intranet Portal on SharePoint platform. Managed the team of 17 onsite and 9

resources offshore.

5. Client: McKesson (Domain: Pharma) Role: Program Manager (15 months, Team size-50+, $10M)

Successfully delivered the Large SAP initiative for the Business Process Re-engineering (BPR) involving

ECC and CRM. Created the significant growth in the McKesson account in multiple business units.

DELOITTE CONSULTING LLP FEB 2007 – NOV 2010

Specialist

1. Client: Florida State (DoR) (Public sector) Role: Techno-functional Manager (Duration 2-1/2

years)

Successfully delivered end-to-end implementation more than 1200 SAP objects across ECC and CRM

with the team of 100+ members (at peak) onsite, offsite and offshore. I have designed and developed

highly complex architecture for the 400+ Adobe forms which saved over $1M in the development

budget.

2. Client: City of San Antonio (Public Sector) Role: Technical Project Manager (Duration 4 months)

Successfully managed the technical upgrade to ECC 6.0. The responsibilities included the

management of the implementation of the changes using the SPAU and SPDD and massive testing.

3. Client: ACH Foods ( CPG) Role: Technical Project Manager (Duration 9 months)

Successfully delivered end-to-end implementation more than 350 SAP objects with the team of 30

developers (onsite and offshore) for the new SAP implementation.

4. Client: Sara Lee Corp.(CPG) Role: Project Lead (Duration 3 months)

Successfully designed and developed the architecture and implemented the utility using 6 developers

offshore. This involved independent but very complex redesign of the COPA in SAP and finance

reporting from COPA.

UCB PHARMACEUTICALS, ATLANTA SEP 2002 – FEB 2007

SYSTEMS ARCHITECT / PROGRAM MANAGER

In the role of Program Manager, directed and managed day-to-day Operational activities, Tactical

initiatives and Strategic IT projects for multiple business units in UCB.

Key Achievements:

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Successfully delivered the large integration project to implement sales force automation using third party

software (webForce) integrated with SAP and many other projects

Major responsibilities:

• End-to-End Project Management

• All project management activities like project initiation, structuring, governance,

requirements, plans, execution, budget, tracking, reporting, team mgmt., risks, issue resolutions, cut-

over and deployment.

• IT Dept Management Functions

• Developed a strong partnership with the business units. Aligned IT strategies and initiatives with

the organizational vision supporting all business units to increase the overall operational

efficiency.

• Engaged with business leads and identified the pain points, inadequacies in the existing

system and needs for improvements. Conducted IT sessions to identify root causes and

implement solutions.

• Created multiple SOPs under strict QA/QC compliance (21 CFR, Part 11)

• Procurement and Vendor Management

• Effectively engaged in management of vendors for IT consultants and s/w service providers,

contracts negotiations and SLAs

• Managed external data and system integrations from multiple vendors

SCIENTIFIC ATLANTA INC (CISCO), ATLANTA - Senior SAP Consultant – Contract - JUN 2002 – AUG

2002

Performed requirement analysis, design, development and testing of new user requirements and

modifications in existing system. SAP modules SD, MM and HR in version 4.6C.

OPENHR AMERICA INC, ATLANTA - Senior SAP and Web Applications Consultant - OCT 2001 – MAY

2002

Design, development, customization and Implementation of web based products related to SAP HR module,

ASP, JavaScript, XML.

PLAUT CONSULTING INC, WALTHAM, MA - Senior SAP and e-Business Consultant - MAR 1999 – OCT

2001

Involved in several SAP implementations as team member and Team Lead. SAP Modules - SD, MM,

PP, FI/CO.

As a Java developer, completed two Intershop Enfinity implementations (e-commerce software) at

Terra networks and Live365.com.

CAPRICORN SYSTEMS INC, ATLANTA - Senior System Analyst and Project Manager - MAY 1997 – FEB

1999

– MS Visual Basic, Crystal Reports, MS SQL Server, Java, solution architecture and project management

MINDWARE – PERTECH INC - Systems Analyst - MAY 1996 – APR 1997

– Visual Basic 4.0 and Visual Basic for DOS, Crystal Reports, MS SQL Server

SYNTEL SOFTWARE LIMITED - Software Engineer - DEC 1994 – APR 1996

Visual Basic 3.0, Crystal Reports, SQL Server, UNIX, Oracle 7.1 and Forms 4.5, Access

CHEMTEX ENGINEERING OF INDIA LTD - Junior Engineer - AUG 1992 – NOV 1994

Visual Basic 3.0, Crystal Reports, Access, FoxPro, AutoCAD and Intergraph.

SKILLS/TOOLS:

Project Management Methodologies: ASAP, SDLC, Agile

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SAP Versions: 4.0B to ECC 6.0 (Netweaver 7.0, 7.1), SD, MM, FICO, HR modules and CRM

Years of hands-on SAP development using linear and object oriented ABAP in SD, MM

and FICO, Exp in configurations in SD and MM.

GUI/Languages: Visual Basic, SQL, JAVA, Crystal Reports, UNIX scripts, XML.

Databases: ORACLE, SQL Server, MS Access.

Software: Visio, MS Office (Word, Excel, PowerPoint) & MS Project.

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